CAPACITY DEVELOPMENT COUNTRY SUPPORT
COUNTRY EXAMPLES
DEVELOPING A NEW ORGANIZATIONAL STRUCTURE FOR NATIONAL PRIMARY HEALTHCARE DEVELOPMENT AGENCY (NPHCDA) LOGISTICS DEPARTMENT IN NIGERIA Purpose The National Primary Health Care Development Agency (NPHCDA) is responsible for the planning, management and implementation of primary healthcare including policy formulation, monitoring, evaluation and collaboration in Nigeria. This agency also manages the Expanded Programme on Immunization (EPI). The Department of Logistics and Health was set up in 2014 as one of the institutional transformation initiatives to drive evidence and efficiency for vaccine supply and cold chain procurement, installation and maintenance. With a clear understanding of the system, a consulting firm was engaged to manage the creation of an organizational structure, standard operating procedures and key roles and responsibilities with key performance indicators. This was part of efforts to strengthen the operations of the department through well-defined structures with roles and responsibilities including standard processes.
Preliminary analysis NPHCDA’s department of Logistics & Health Commodities undertook a diagnostic of its departmental structure and key processes, which revealed that the department’s structure was weak in enhancing clarity and documentation of roles & responsibilities, operations based on supply chain systems and implementation of strategic initiatives.
Strategic and operational design The new proposed structure was designed in consideration for the supply chain system and the objective of ensuring efficiency with a focus on: - Incorporating zonal stores into DL&HC - Separation of operations and strategic planning functions - Reorganization of NSCS and zonal stores - Delivery unit to oversee implementation of transformation initiatives - Defined responsibilities, activities and KPIs - Standard operating procedures
Key changes - New positions: Head of Operations & Head of Delivery Unit for Strategic Initiatives - New positions with updated job descriptions: Head of QA & Strategic Planning, Head of Hubs (Lagos, Abuja & Lagos) & Officer, in-bound shipment
Implementation This country case emphasizes the need to define the objectives of creating or revising any organizational structure based on the strategy, system design and processes. This new model is being implemented by the Department of Logistics to improve the efficiency and effectiveness of its operations to meet the goal of reaching the populace with the right vaccines and health commodities.
34 |