Incorporating Public Feedback

Data Considerations

Though results from small sample sizes may be reported anecdotally, the higher the number of survey responses, the more credible the results. Be transparent about the number of responses for each question when sharing results. Without applying statistically rigorous methods to survey design, intercept survey results should not be described as representative. The tools provided in this toolkit will help you capture a non-representative sample, with a focus on obtaining responses from respondents who have interacted with the project.

Additional Resources

• The National Association of City Transportation Officials (NACTO) offers a Bike Share Intercept Survey Toolkit that includes templates, a question bank, Spanish translations, data entry spreadsheets, and a guidance document that contains best practices applicable to all types of intercept surveys.

• For detailed guidance on transit survey techniques, refer to TCRP Synthesis 63: On-Board and Intercept Transit Survey Techniques (2005)

AGREE NEUTRAL DISAGREE

I DON’T KNOW

58% of respondents confirmed they felt safe traveling on North Street;

74% of respondents confirmed they felt comfortable traveling on North Street.