Local Businesses Indicators and Perceptions

LEVEL OF EFFORT/COST

• Staff time

SPECIALIZED SKILLS

• Basic data processing

• Online survey tools

For projects with a concentration of businesses nearby, evaluating local business indicators and perceptions can show measured, estimated, or perceived economic impacts of a project. These metrics can help draw a connection between the design of our streets and the health of our businesses.

KEY METRICS

Key metrics to evaluate using local business indicators include:

• Change in revenue before and after project installation

• Change in employment before and after project installation

• Change in seating capacity before and after project installation

• Patron perceptions

Light-touch Business Evaluation

Depending on project type and location, local businesses may be key stakeholders served by the project. Full-scale economic analyses can often feel out of reach as part of a project evaluation, or simply may not be feasible or appropriate given a project’s scale. However, lighter-touch approaches to measuring business activity near a project site can be completed using quick and creative evaluation methods.

Evaluation Process

1. Identify data sources. In most cases, business data at the project-level scale is not readily available. While it would be ideal to measure business impacts using data collected from sales receipts or sales tax data, these data sources are not readily available in Massachusetts. However, many metrics that speak to local impacts can be estimated through on-site observations and surveys targeted at business owners, managers, and patrons.

57% of businesses interviewed across the state reported an increase in revenue because of their new outdoor spaces.

2. Create surveys. Keep the questionnaire brief—one page or at most two pages double-sided. It should be easy to fill out and prepared in a format or multiple formats that are easy to distribute (for example paper versions and online versions):

• Business owner survey sample questions are provided to help you create surveys for estimating business revenue, changes in employment, and changes in seating capacity

• Consider creating a patron survey to capture a range of customer perceptions

61% of businesses interviewed across the state reported that space for outdoor commerce allowed them to keep themselves and their employees working.

AMHERST, MA 11 parking spots became seats for 80 people