good news stories ,

Chris O'Brien called to say that the woman who served her at the Visitor Information Centre on Sunday was wonderful (Emma Williams). She went beyond the call of duty as she was closing at 2pm but stayed back to help with their accommodation booking. She was very, very pleased with Emma’s exceptional service.

Thank you to the road crews, the ones who mow our road edges all the way to the beach and to Wardell. Another repetitive job we do appreciate. Also the crews who cleaned up the road debris after the flooding and who repaired all the potholes and replaced damaged sections of road. When I travel the back road to Lismore, I sure notice that our road repairs in Ballina are better than our neighbouring Council. Often the public just complain about what’s not done but your Council and its crews deserve our gratitude. Susan and GeoffSouth

Ballina Beach Road

Gail Elliott wanted to pass on thanks and say how helpful Krishna was when she served her. She also mentioned that she gets great service from all the other Customer Service Officers.

I would just like to say that my latest experience with Ballina Shire Council staff was above reproach. Krishna went above and beyond. Krishna explained, guided and assisted me with completing an online service. I would appreciate my regards for her service to be acknowledged by senior management.

Brad Swan

Simon called to say thank you for the wonderful work Joe Kearney did to assist his mum with her water meter issues at Byron Street. They are both very happy.

I'd like to thank the managers and staff who were recently involved in the roadside mowing and slashing of Dillons Lane, Alstonville. This is really appreciated. The overgrown grass and roadside weeds have been hedged back, making it safer and an improved situation for the community. Rik

Whitehead

I am writing to thank you for operating the Burns Point Ferry and especially the ferrymen who run it. They are there morning, noon, and night, whenever we need to cross.

They are all friendly and efficient and while we enjoy the river once or twice a day, they have to do it many times, rain, hail or sunshine. We really appreciate their dedication.

Susan and Geoff Smith

Again I wish to commend Council for the great job you do in maintaining the easement alongside my property in Cherry St. Today Steve arrived with two other workers to trim overhanging trees in this easement. I did not request the service - the attitude and energy of these three workers is exceptional. I have lived all over Australia and overseas and your Council continues to impress me.

Bob Galloway