This report presents the findings of qualitative research into trial incapacity benefits reassessment, which commenced in the Aberdeen and Burnley areas in October 2010. It looks at customers’ views and experiences of reassessment and whether customers felt adequately supported during this process. Ninety customers were interviewed. Findings from interviews with Jobcentre Plus staff working on the trial, and Atos Healthcare staff delivering Work Capability Assessments, are also included. If you would like to know more about DWP research, please contact: Kate Callow, Commercial Support and Knowledge Management Team, Upper Ground Floor, Steel City House, West Street, Sheffield, S1 2GQ. http://research.dwp.gov.uk/asd/asd5/rrs-index.asp
Published by the Department for Work and Pensions May 2011 www.dwp.gov.uk Research report no. 741 ISBN 978-1-84712-975-8