ACW 20th March 23

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The weekly newspaper for air cargo professionals

No. 1,222 20 March 2023

Menzies Aviation selects Wipro to transform ...


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JETTAINER has strengthened its foothold in the Middle East, Africa and the Indian subcontinent by adding Rammohan Krishnaswamy ...


AIR EUROPA CARGO TO LAUNCH... FROM mid 2023, Air Europa Cargo customers will get to enjoy the efficiency of an endto-end eBooking platform, complete

Rhenus has announced strategic investment in the airfreight gateway at its Heathrow branch to strengthen its service offering.

The logistic group’s new facility for the UK market is now in operation at its Civil Aviation Authority (CAA) approved Regulated Screening site close to London Heathrow Airport (LHR).

The new Rhenus gateway will enhance the company’s airfreight service offering, bringing handling, aviation screening, unit load device (ULD) build up and break operations in-house.

The facility is equipped with latest technology, cargo screening and airfreight handling equipment, allowing customers of Rhenus access to a full complement of airfreight cargo handling capabilities. All time critical or sensitive cargo shipments will be handled efficiently without the need for third party screening or ULD build up.

Rhenus has made a significant investment in vertical markets such as life sciences and healthcare, perishable cargo and full vehicle logistics as part of plans to strengthen its

service offering. The Gateway will also act as a consolidation hub, allowing Rhenus to increase consolidation services globally, working in partnership with RHEGREEN, the world’s first carbon reduction programme for airfreight.

“This new handling and cross-docking facility at London Heathrow enables our skilled and experienced team to service an increasingly wide range of highly demanding and regulated industry sectors and all to the high and exacting standards of Rhenus,” said Martijn Stieva, Head of Airfreight North-West Europe. “The new gateway enhances our global airfreight cargo proposition, ensuring we can handle all time-critical, sensitive shipments. We have invested in the latest X-Ray and Explosive Trace Detection (ETD) cargo screening equipment to boost our offering, and also in specialised airfreight handling equipment to support unitised cargo. Our goal is to increase the volume of tonnage handled at the Gateway five-fold.”

“We are excited to confirm this significant investment for Rhenus and to announce the

launch of the new Gateway,” added Spencer Davern, Managing Director, Rhenus Air and Ocean UK. “Our commitment to quality, efficiency and sustainability is at the forefront of this investment which is supported by our experienced workforce. Since our Heathrow site opened in May 2022, we have created a significant amount of jobs in the local community. Rhenus will continue with its intake of apprentices and graduates whilst ensuring that learning and development is accessible to all UK colleagues and actively encouraged.”

The new airfreight hub in the UK joins the global Rhenus Gateway network of strategic locations including Amsterdam, Mumbai, Bangkok, Frankfurt, Hong Kong, Johannesburg, London, Miami, Newark, Shanghai and Sao Paulo.

The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to €7 billion. 37,500 employees work at 970 business sites and develop innovative solutions along the complete supply chain.


VIRGIN ATLANTIC CARGO... VIRGIN Atlantic Cargo is set to launch a new framework for products that have been designed to offer more choice for customers ...



POSITIONED between the United States and the Middle East, Copenhagen Airport (CPH), the main international airport for Denmark ...

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Raft appoints Rod Talbot as VP Sales – Asia to fuel growth in the region

RAFT has appointed industry veteran Rod Talbot as Vice President Sales, Asia, to help increase its presence and expertise in the Asia Pacific region.

Talbot was previously Managing Director, Asia, at global freight forwarding software platform provider, WiseTech Global.

“Raft is expanding its global presence and Rod represents a tremendous asset to our team given his experience within Asia Pacific,” Lionel van der Walt, Chief Growth Officer, Raft, said.

Raft is a digital freight forwarding platform which automates and provides actionable visibility for accounts payable, arrival notice, pre-alerts, and customs clearance workflow.

“Digitisation is at the forefront of the air cargo industry, as forwarders are recognising the substantial benefits of using technology to address the expensive and time-consuming challenges they face,” Talbot said.

ANA to resume three weekly flights between Munich and Haneda

Jettainer strengthens Abu Dhabi branch office

JETTAINER has strengthened its foothold in the Middle East, Africa and the Indian subcontinent by adding Rammohan Krishnaswamy to its branch office in Abu Dhabi. He is responsible for Jettainer’s customers and growth in the region.

refrigerated containers and acts as a central service point for customers worldwide. Its team of experts has been enabling customers such as Lufthansa Cargo, American Airlines, Delta Cargo and Etihad Cargo to run their cool container transports smoothly for several

ALL Nippon Airways (ANA) has announced its plans to resume 3 weekly direct flights between Munich and Tokyo (Haneda). The flights will be on Monday, Friday and Saturday, and the aircraft will be a Boeing 787 Dreamliner. ANA will continue monitoring demand, and additional flights will be reinstated if the need is there.

“Thanks to these new flights, we are proud to be able to offer again to South Germany and the surrounding region a direct connection

with Japan. With business gradually getting back to normal, we now aim to provide our customers with greater capacity and the high quality service that they have come to expect. From Tokyo, we look forward to serving 21 further destinations with passenger flights and 15 more with freighter flights. For example, we will again be offering a one-stop service to Sydney, Australia, via Tokyo Haneda,” Sadami Sugimoto, Vice President, Cargo Marketing and Services EMEA, said.

Krishnaswamy has almost 30 years of aviation experience. He began his career as a cargo manager for KLM Royal Dutch Airlines in 1992. Since 2019, Krishnaswamy had been overseeing the cargo business of Air Arabia Group as General Manager Cargo.

Krishnaswamy joins Jettainer to serve regional customers, like Etihad and Oman Air, and to further develop Jettainer’s business in Middle East, Africa, and the Indian subcontinent. Globally, he assumes ownership for Jettainer’s cool&fly service. Jettainer’s Temperature Control Competence Center in Abu Dhabi specialises in the management of

years now.

“We are delighted to have Ram, a highly experienced aviation specialist, on board at Jettainer. He has both outstanding business insights and excellent contacts in the region as well as global experience. Therefore, he understands the market dynamics very well. We also believe that the region and the cool business have great potential as the pharmaceutical sector is one of the fastest growing industries. We are looking forward to growing our business with new and existing customers,” Thomas Sonntag, CEO of Jettainer GmbH, said.

had struck. Most importantly for the search and rescue personnel ready to go, Gaziantep Airport – nearest the epicentre – was still fully operational. By the following day we had flown German and British teams there, as well as someone from our Frankfurt office to oversee the smooth operation of the following charters,” Ben Dinsdale, Director of Government and Humanitarian Services, said.

“Later in the week we started flying in relief cargo, with our first flight being an entire field hospital on a Boeing 747 from Spain. We have now transported more than 2,000 tonnes of relief cargo on a wide variety of aircraft, including Boeing 737s, 747s, 757s and 777s, Airbus A300s and A330s, and Ilyushin 76s. The cargo has included shelters, tents, blankets, food and drink supplies, as well as the field hospital.”

AIR Charter Service’s (ACS) passenger and cargo teams have arranged more than 40 charter flights to Turkey and Syria since the devastating earthquakes in Turkey on 6th February.

“We started receiving calls for help early on the Monday, before the second earthquake

“It is times like these that we feel we can really help to make a difference in thousands of people’s lives. Our hearts go out to them at this terrible time, but hopefully we can, in some small way, make their lives slightly more bearable for now.”

STILL reading a printed copy of Air Cargo Week? Consider switching to the digital version. Contact and say you would rather read the weekly publication online. ACS arranges over 40 charter flights to
month since earthquakes
Turkey and Syria

86% of pharma and biotech companies plan to invest in ‘digitally agile’

86% of pharma and biotech companies say they plan to become more digitally agile, according to a new survey of 100 senior pharmaceutical executives. The survey, conducted by LogiPharma – the world’s leading annual conference covering pharmaceutical and medical device supply chains – asked global heads and directors of supply chain, logistics, procurement and IT how their organisations were upgrading their existing supply chain network to become more digitally agile.

Allowing logistics networks to be flexible and adapt to rapid changes and new innovations, including responding flexibly to geopolitical events and incorporating AI into networks were examples of how pharmaceutical and biotech companies say they will be enhancing their supply chains over the next year.

The number one challenge in building a digital supply chain was gaining visibility on the data and digital maturity roadmap, ensuring organisations can understand how digital transformation can help them recognise and plan for future challenges.

“One of the biggest focuses for our organisation has been utilising supply chain mapping solutions and embedding AI into that solution,” Peter Stolba, Vice President, Business, said.

“We have recently partnered with an external provider that has effectively mapped our tier one through to tier three suppliers. They have then overlaid AI to manage any risks that take place.”

WestJet Cargo: Passion and dedication are in the air

At the heart of this robust operation is a team of determined and creative WestJetters. Kirsten de Bruijn, Executive Vice-President Cargo, is adamant in her approach of hiring like-minded individuals who can achieve her customer-focused business practices.

“WestJet Cargo is at a crucial stage of development. We work in a people-driven business and have mastered the ability to humanise our business. Our team is experienced, agile and confident; we use these skills to serve our customers and guarantee a reliable and consistent experience that exceeds their expectations.

The WestJet Cargo team is dedicated to our vision, we work hard, and we have a lot of fun,” de Bruijn said.

In 2022 alone, the carrier transported more than 11,000 pets in addition to medical supplies, perishables, mail and blood samples.

It’s clear that WestJet Cargo is committed to its mission: to ensure customer satisfaction through a unique and creative approach. Each location is extensively researched before being added to the network. The strategically chosen 50-destination network has recently been expanded to include Honolulu, Los Angeles and Orlando.


Teleport by AirAsia returns to China

The resumption of AirAsia’s flights into China marks the return of belly cargo space in China for Teleport, the logistics venture of Capital A (formerly known as AirAsia Group). With AirAsia being the largest foreign carrier operating in China by capacity, this means Teleport brings with it one of the largest cargo networks between China and Asean, with network reach connecting beyond into the wider Asia Pacific region – China, Australia/ NZ, India, Japan and Korea.

“We are excited with China’s reopening as we can look forward to supporting growth in trade and cross-border e-commerce movement regionally,” Pete Chareonwongsak, Chief Executive Office of Teleport said.

“Our goal is to “Teleport it” across Asean faster and more affordably than anyone else. With a team of 700 in Malaysia, China, Thailand, Indonesia, the Philippines, India and Singapore, we are equipped to become the preferred player for the fastest and most efficient air logistics solutions across Asean...China reopening is important in helping us achieve our ambition,” Chareonwongsak added.

Teleport is an air logistics solutions provider, building its leadership in the Asean market with an extensive combined air logistics capacity network, comprising full freighters and passenger belly capacity of 205 wide- and narrow-body AirAsia aircrafts. Key customer segments served include global freight forwarders; and e-commerce marketplaces and businesses looking to easily move their cargo faster and more affordably across Asean and Asia Pacific.

Air Europa Cargo to launch its own eBooking platform

From mid 2023, Air Europa Cargo customers will get to enjoy the efficiency of an end-to-end eBooking platform, complete with sustainability and financing features. Air Europa Cargo has chosen to launch its platform using CargoGATE, CargoAi’s white-label solution for airlines looking to develop and maintain their own booking portals.

Air Europa Cargo has chosen to digitalise its offering using CargoGATE due to its seamless “plug and play” integration; the development phase is expected to take just under six months for its mid-year launch. The platform will enable Air Europa’s freight forwarders to search, book, track, and pay for all their shipments on Air Europa within minutes on the same interface. The payment functionality and CO2 tracking and reduction will be respectively powered by CargoAi’s recently launched CargoWALLET and Cargo2ZERO solutions.

“We chose to partner with CargoAi to accelerate our digital adoption as we were looking for a solution and partner that presented minimal IT investment, accelerated deployment, and low long-term maintenance requirements from our side. CargoGATE ticks those boxes. We tested their existing application which is user friendly, and we believe this user experience will drive efficiencies for our existing customers, and increase loyalty to the Air Europa Cargo booking experience”, Jordi Piqué, General Manager of Air Europa Cargo, said.

“This partnership also allows the simultaneous benefit to have Air Europa Cargo schedules and capacity available on our digital marketplace application, CargoMART, allowing Air Europa Cargo to be booked by the 8000+ forwarders that we currently have on our digital marketplace,” Matthieu Petot, CEO of CargoAi, said.


Virgin Atlantic Cargo launches new products as part of digital transformation

VIRGIN Atlantic Cargo is set to launch a new framework for products that have been designed to offer more choice for customers when booking. The new framework will consist of both products and service levels enabling its customers to tailor every movement by selecting the right handling, speed, priority, and price. This new structure paves the way for an intuitive booking experience, no matter the channel. For launch, each product will have a choice between one and three service levels: Classic, Priority, and Express. This combination of products and service levels allows its customers to move shipments their way.

Classic is the entry service level that delivers all the essentials to the highest standards whilst at a competitive price.

The Priority service level includes all the essentials of Classic, but provides a higher priority, preferred access to space and guarantees delivery on time for those important movements.

Express offers the fastest solution, with the shortest close out times and highest priority to provide the quickest possible journey time for urgent or last-minute shipments. Each product group will also come with a selection of core attributes that have been tailored toward the industry’s requirements, including General, Courier, Fresh, Pharma, Valuable, Vulnerable, Cars and Custom.

“We’re thrilled to announce the launch of our new product and service structure,” Sean Cruse, Manager of Commercial Development at Virgin Atlantic Cargo, said.

Brussels Airport focuses further on drone innovation

THE sector of drones and Advanced Air Mobility is evolving rapidly and offers new development possibilities for the aviation industry. That is why Brussels Airport wants to invest in DronePort.

DronePort is located at the former air force base of Sint-Truiden, and is an initiative of the Limburg Investment Company LRM, the city of Sint-Truiden, POM Limburg and JK Invest. The development of the site began in 2013, and DronePort wants to stimulate research and innovation by creating an eco-system for the drone and Advanced Air Mobility sector. This eco-system includes both a regional airport and various services including a campus, a drone test site and an incubator that forms a growth platform for companies wanting to develop this new market further.

Brussels Airport has the ambition to play a leading role in the development and application of innovative solutions based on the use of drones. In 2021, Brussels Airport therefore became shareholder of SkeyDrone, a pioneer in the area of drone services and drone management systems. With a contemplated capital injection in DronePort, Brussels Airport would become co-shareholder of DronePort as well.

“By acquiring an interest of 30% in DronePort, we will have the opportunity to adopt a unique position in this emerging industry,” Arnaud

Global air cargo tonnages rebound

Feist, CEO of Brussels Airport Company, said. “We are increasingly investing in the development of innovative technologies and work on various drone projects in the area of airport security and operational efficiency, amongst others. With this participation in DronePort, Brussels Airport wishes to strengthen the development of solutions and services based on drone technology.”

This contemplated capital increase will make it possible for DronePort to further focus on the development of their infrastructure and eco-system and to accelerate this. The partnership of shareholders makes it possible to accelerate the co-creation and to promote the drone community and its developments in Belgium and farther afield.

“DronePort was founded several years ago, already focusing on the emerging drone industry and was far ahead of its time thanks to the unique test facilities, incubation operation and infrastructure. The entry of Brussels Airport Company will be the start of a new chapter for DronePort, the next step in the life cycle of the company. Brussels Airport is a strong strategic partner with sound aviation knowledge, a clear ambition and an international network that can help DronePort upscale to a reference in the drone sector at European level”, Tom Vanham, General Director of LRM, said.

GLOBAL air cargo tonnages show signs of rebounding slowly after several weeks of stabilisation – still partly driven by the annual post-Lunar New Year holiday recovery outbound Asia, but against a backdrop of some more positive recent global economic indicators. However, global average rates seem to be continuing the gradual softening trend observed in previous months, possibly affected by growing capacity, the latest preliminary figures from WorldACD Market Data indicate.

Figures for week 9 (27 February to 5 March) show a small increase (+1%) in worldwide tonnages compared with the previous week, which had also seen a modest (+2%) tonnage rise. On the pricing side, global average rates dropped (-2%) compared with the previous week.

Comparing weeks 8 and 9 with the preceding two weeks (2Wo2W), tonnages are up by +2% above their combined total in weeks 6 and 7, accompanied by a +2% increase in capacity, whereas average worldwide rates slightly declined by -1% – based on the more than 400,000 weekly transactions covered by WorldACD’s data.

At a regional level, on a 2Wo2W basis, the post-Lunar New Year recovery in air cargo tonnages was still notable on ex-Asia Pacific flows to North America (+18%), Middle East

& South Asia (+14%), and Europe (+13%), respectively. The most-notable decreases were recorded ex-Central & South America (-8%) and ex-Africa (-6%), linked to the annual spike in flower shipments ahead of Valentine’s Day on 14 February, with the flower exports from these two regions combined down by -8% (2Wo2W).

Despite volumes rebounding, on the pricing side the average rates have continued to show a negative trend from all regions except Middle East & South Asia, particularly ex-Europe (-3%) and ex-North America (-3%).

Year-on-Year perspective

Comparing the overall global market with this time last year, chargeable weight in weeks 8 and 9 was down -18% compared with the equivalent period last year. Most notably, tonnages ex-Asia Pacific are down by -35%, although this comparison is skewed because Lunar New Year started ten days later last year, on 1 February compared with 22 January this year. There were also doubledigit percent year-on-year drops in tonnages outbound from North America (-18%) and Middle East & South Asia (-10%). But there are some exceptions, regionally, with tonnages outbound from Africa particularly on the rise compared with the previous year (+10%).


LATAM Cargo adds new route to strengthen connectivity to/from North America

LATAM Cargo inaugurates a new cargo route that will strengthen its connectivity between the United States and South America, reducing transportation time and offering greater capacity for its customers.

This new route will begin with two weekly services, including Quito (Ecuador) – Los Angeles (United States) – Houston (United States) – Manaus (Brazil) – Viracopos, Sao Paulo (Brazil), into its itinerary. This number is expected to increase to four flights a week starting in the second semester with the arrival of the new cargo planes announced as part of its growth plan.

“At LATAM Cargo we are constantly reviewing our cargo itinerary in search of new opportunities that can benefit our customers. In this case, the inauguration of this route responds to an initiative that will allow us to offer more capacity and provide more options to be present in the most relevant markets,” says Gudny Genskowsky, Network Director at LATAM Cargo.

Focused on supporting the flower business, this route will favour the transportation of flowers from Ecuador, diversifying the export destinations of this

Why are we a WACA Sponsor

Euro Cargo Aviation is very proud to be announced as Gold sponsors of this year’s World Air Cargo Awards and Airport Of The Year category.

We are an independent GSSA that is celebrating our 25th birthday this year. Thanks to our loyal partners and great team we have grown to become an organisation of air cargo professionals with 28 offices in 20 countries. Our organisation is now present in Europe, Asia, North America, and the Middle East. We value our strong relationship with all our partners and the support of various airports around the world is a key to this success. Sponsoring this category is a way of appreciating everyone’s hard work over the past year and we are especially proud to sponsor this when so many airports have been so supportive to our business over the last few years.

There are many airports that invested time and energy into improved process, creating imaginative remote handling facilities, and made long term investment into infrastructure and property, which will make this category very difficult to win for sure!

It’s also important to mention that those airport organisations that are driving forward the fulfilment of sustainability targets whilst investing in future opportunities are ahead of the curve.

At this year’s ACW World Air Cargo awards, our goal is to continue to develop old and new relationships and show Euro Cargo Aviation as a strong and independent professional GSSA with a unique personal approach. We will introduce our people and you can all see the value we put in our professional people and strong partnerships.

So please do come and meet us at the event on Wednesday 10th May at the Messe Muenchen Exhibition Centre in Hall B2 from 6pm onwards. The beer is on us!

product, adding Los Angeles (LAX) as a new delivery point, to the existing ones of Miami and Amsterdam.

In addition to Los Angeles, LATAM Cargo added Houston to its network, which will allow its customers to significantly reduce transportation times from the west coast and the southern region of the United States to South America, benefiting the movement of industrial and electronic components, machinery, engines, auto parts, among others.

As a complement to this operation, LATAM Cargo has strengthened its interline agreements to take advantage of the connectivity that Los Angeles Airport has with key markets in Asia. For this reason, the integration of this new route that will connect the United States with South America is a reflection of LATAM Cargo’s commitment to adapt to the needs of its customers, taking advantage of the flexibility of its network to offer customised solutions.



Positioned between the United States and the Middle East, Copenhagen Airport (CPH), the main international airport for Denmark, finds itself well placed to serve the European region through its efficient and unique multi-hub.

With some of the shortest cargo transfer times in Europe and direct access to the motorway, cargo arriving in Copenhagen can be transported overnight to 900 cities across the continent. This attractive and well-connected location has helped make CPH a northern European hub for air cargo traffic to Scandinavia, the Baltic States and the countries to the south of the Baltic Sea.

As it stands, the main types of cargo moving through the region include raw materials and industrial consumables, as well as perishables, such as food. This is followed by pharma and other life science products, machinery parts and, unsurprisingly given the airport’s location, fresh fish. Cargo coming into Demark through CPH is primarily pharma, perishables, e-commerce and electrical machinery.

Throughout 2022, CPH handled over 204,000 tonnes of freight, plus 97,000 tonnes from Integrator traffic, in total 301,000 tonnes with the majority of that flown in the belly of passenger planes carrying travellers from around the globe. This allows CPH’s cargo operations to continue to thrive as passenger flights return post-Covid.

“We expect increased cargo activity with new intercontinental passenger flights to Delhi, Addis Ababa, Abu Dhabi and Montreal, which begin in 2023,” Senior Air Cargo Manager Michael Giese, Copenhagen Airports, said. “New cargo terminals near the airside cargo area ensures that the cargo community can continue to develop their businesses amid a rise in passengers.”

Creating a cohesive cargo community

CPH’s strong cargo operation is facilitated through

the four cargo terminals at Copenhagen Airport: Spirit Air Cargo Handling, DHL North European Hub, FedEx and Worldwide Flight Services (WFS). The Spirit facility, built in 1998, offers a capacity 14,100 square metres of space, the DHL newly established site adds 26,800 square metres, the WFS terminal consist of 15,000 square metres and finally FedEx terminal has 10,000 square metres of terminal.

These partnerships, paired with the key connection to other forms of transport, means that CPH is prepared in the future for the increased focus on intermodal transportation in the logistics space. “We receive through-going pallets at CPH from some freight forwarders using trucks. It could be possible to combine this with rail roads in Malmö or the harbour in Copenhagen.”

With a well-balanced relationship between imports and exports, CPH benefits from its lack of restrictions, with no curfew or capacity restrictions, making it particularly appealing for airlines. This is reflected in how cargo traffic has remained stable at the airport amid the global fluctuation in the market. According to airport data, cargo traffic declined by 12.8% in 2022 versus 2019, as growing demand for airfreight transportation starts to cut heavily into demand.

This strong bond between cargo companies in the region continues into the evolution of the airfreight industry at CPH, with dialogue opening up across the network to build a digital cargo community system. “We are fully aware that digitalisation is needed to offer the best possible customer service and to ensure seamless traffic growth within the present airside area,” Giese explained.

Keeping growth on track

On the horizon, there are a number of areas that present significant opportunities for growth in the type of cargo and destinations serviced by European hubs, such as CPH. The pharmaceutical market is expected to expand, with new markets

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“We are fully aware that digitalisation is needed to offer the best possible customer service and to ensure seamless traffic growth”

in Africa and Asia. e-commerce presents opportunities through the cooperation between Danish trade associations and to develop the Danish Pavillion on the platform. Fresh fish exports are on the rise through Denmark to Asia and North America, reflecting a strong perishables supply chain.

Despite this potential for growth, CPH is aware of three significant threats to growth across both the type of cargo and destinations serviced by the European hub. The most concerning challenge is potentially unavoidable, as there is an ongoing risk of recession in some markets, which could reduce demand for non-vital products. The second challenge has been ongoing since Russia invaded Ukraine in February 2022, as the closure of airspace has made it more difficult for cargo hubs and airlines to support Asian markets. This final issue ties into the second, as capacity constraints in China and other parts of Asia have limited the movement of cargo from Europe to the region.

Amid all of these potential hurdles, CPH remains optimistic. “The employment numbers continue to look good in North America, which most likely will ensure a constant demand for import which generate cargo operations,” Giese cited. “As China seems to get back to a more normal situation after the COVID-19 lockdown and epidemic, we expect increasing traffic to and from the region. Stronger political and business relationships with India may also become a driver for demand.”

To ensure that CPH capitalises on the opportunities, while avoiding potential hurdles, CPH has an objective: “We will be focusing on preventing bottlenecks and other obstacles, which can put limitations to future cargo growth. Besides ensuring ongoing capacity facilities at CPH, we will also focus on the digital development to ensure that we remain an effective and attractive cargo airport in the Northern Europe.

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WIPRO Limited, a technology services and consulting company, has announced that it has been selected by Menzies Aviation, the world’s largest aviation services company, to transform its air cargo management services. The partnership will help fortify Menzies’ position as the leading cargo handler in the market, enabling the company to grow its services and use of new technologies. It will also accelerate competitiveness while keeping customers, partners, employees, and the environment at the centre of this transformation.

Wipro’s revolutionary cargo handling product was architected using cloud-native technologies and will address all of Menzies’ needs, as well as those of the broader air cargo industry. It was developed to improve business efficiencies, enhance employee experience and customer service through increased automation, and provide critical business insights with best-in-class security.

enable new technologies developed for warehouses of the future including robotics, autonomous vehicles and true paperless environments.

This product will provide greater visibility of cargo location to both Menzies and its customers, support scanning technology for cargo and documentation, and integrate directly with customers’ operating systems, resulting in increased transparency and real-time-tracking. It will also

“Following a rigorous tender process for a new warehouse management system, we are excited to announce our partnership with Wipro to drive forward our global technology transformation and ambitious growth strategy.

At Menzies, we are committed to investing in innovative solutions, such as our recently launched robotic inventory checks and digitalisation of flight packs, and Wipro’s platform will ensure we can utilise cutting-edge systems and products in the years ahead,” Robert Fordree, Executive Vice President Cargo, Menzies Aviation, said.

“This agreement will enable end-to-end digitalisation of our operations, process standardisation, consistent customer service and enhanced employee experience, which is hugely important in attracting a new generation of cargo professionals. Our teams will be able to utilise an operating system that is more aligned to the look and feel of everyday apps, and our customers will benefit from increased transparency of cargo status, use of automation to speed up processes and improved safety and security procedures,” Fordree added.

“Wipro is delighted to partner with Menzies Aviation, a global powerhouse in aviation services. This collaboration enables us to leverage Wipro’s extensive technological capabilities coupled with Menzies’ vast cargo-handling and management experience to deliver a product that will help revolutionise the air cargo industry. We are excited to deliver a modern, contemporary cargo handling solution architected on latest technologies that will support Menzies’ air cargo transformation and growth plans. Wipro’s new product is radically simple to use through a reimagined user experience paradigm. It will also address the urgent need for improved efficiencies in the supply chain driven by the tremendous growth in e-commerce business, while also improving processes in air cargo. We will continue to leverage Wipro’s vast technology prowess and invest in the product to deliver industry leading solutions to Menzies and the air cargo industry,” Omkar Nisal, Managing Director UK & Ireland, Wipro Limited, said.

Menzies will be rolling out the Wipro product to five air cargo locations — Bucharest in Romania; Wellington, Christchurch, and Auckland in New Zealand; and Macau in China — by the end of 2023, with further plans to fully implement it across Menzies’ global network by the end of 2024. VIEW