➢ How to Give Feedback

We are always striving to improve our service but we need your help to do this. We want to hear from you whether it is to compliment us or to tell us you are not happy, all of your feedback helps us to improve.

You can do this by:

Phoning us on 01292 880120 and speaking to a member of staff; Writing to us; Speaking to your Housing or Maintenance Officer when they are out and about in your neighbourhood; Emailing info@ayrshirehousing.org.uk; Logging into your My Home account; or Visiting our office.

COMPLIMENTS

Please give us positive feedback when we do something well. It helps us to know that we are getting things right.

COMPLAINTS

You have a right to be heard.

We know that problems can arise from time to time. If you are unhappy or feel unfairly treated, please get in touch with us. We would welcome the chance to put things right.

We would encourage you to firstly try to resolve the issue directly with a member of staff. If you are still unhappy you can contact our office for a copy of our complaints procedure, or download a copy from our website www.ayrshirehousing.org.uk/your-home/complaints. Our procedure gives you details of how to contact the Scottish Public Services Ombudsman (SPSO) if you are unhappy with our response to your complaint.