➢ Getting Involved

Would you like to help influence improvements in the delivery of our services to you?

Tenant involvement is all about helping to influence the decisions we make about the services you receive. It is about sharing information and ideas with other tenants and staff with the aim of improving the standard of service we provide. Previous experience is not necessary as you will be provided with training. You can give as much or as little time as you want. There are lots of benefits to getting involved:

You can influence decisions; Help us to create communities where people want to live, work and play; Make your views heard; Share information and ideas; Learn new skills; Make new friends.

"I joined the Board as I was “I am an Ayrshire Housing tenant living interested in how decisions were in Barr. I joined the Board as a made within the association. I haven't volunteer tenant member in 2016. As a "I joined the board as I was interested in how decisions were made within the association. I haven't regretted it for a Board member I have attended Board regretted it for a single minute as it is single minute as it is good being able to have an input into the running of the association, and in the decisions it makes meetings which involves discussion good being able to have an input into as it moves forward. It has been rewarding seeing new developments grow from the ground up, and for the association to grow from strength to strength for the benefit of the tenants present and future."and decision making; training sessions the running of the association, and in the decisions it makes as it moves Georgina Dawsonto help me understand issues which forward. It has been rewarding seeing then help me to make the right new developments grow from the decisions and conferences where I ground up, and for the association to have had the chance to meet and visit grow from strength to strength for the other housing associations. Meeting benefit of the tenants present and and working with the Ayrshire Housing future." staff and the other tenant and community volunteers has been very informative and very interesting.”

GEORGINA DAWSON, TENANT MEMBER KENNY GEORGE, TENANT MEMBER

Ways you can get involved:

Membership of Ayrshire Housing

Every tenant is already a member of Ayrshire Housing. This means you can attend the AGM and seek election to the Board. Board Members The Board meets on a regular basis and oversees what we do. It also makes strategic decisions about Ayrshire Housing.

Tenant Led Scrutiny Group

Consultation Register Board members are volunteers and training and support will be provided. Our Tenant Led Scrutiny Group is made up of tenant volunteers who look at our service performance from a tenant’s point of view. They use tools such as surveys or interviews to see where improvements can be made. Training and support will be provided. If you would like more information, please get in touch with our Performance and Quality Manager. You can join this register and we will contact you based on your interests. We might write to you asking for your views or invite you along to meetings or focus groups to look at a specific area of the business.

Tenant/Residents Groups

Texts or Satisfaction Surveys (email, paper and online) These groups are community based and are run for and by tenants and residents. If you are interested in forming a Tenants and Residents group in your area, we can offer you all the support and help you need to do this. Your views are important to us. So take the opportunity to respond to us and help improve the services we provide.

Competitions We regularly hold competitions for our tenants and their children for example – pets and garden, seasonal quizzes. Look out for your quarterly newsletter for more details.

Tenant Satisfaction Surveys We carry out a tenant satisfaction survey every three years to gain your views on key areas of our service. If you are contacted, please take the time to complete this survey.

Estate Management Walkabouts Join us when we are carrying out our estate inspections.

I AM INTERESTED, SIGN ME UP ……

If you would like to hear more about any of these activities or have any questions, please contact our office or email c.donald@ayrshirehousing.org.uk.