FAQs What if I need to change my dates?
When will I receive my payment?
We always aim to honour the dates our owners wish to stay in their holiday home. All you need to do is request the changes in writing by emailing: 01341 247350, we will then check availability and confirm back to you in writing. Please give us six weeks notice so we can move any guest bookings. Please note that in busy periods this may not be possible as we may not have any holiday homes to move them to and you would lose any income. If the dates requested are not available, we will look for alternative options to best suit you.
You will receive monthly statements at the end of the following month, telling you exactly what you have earned which can be offset against your running costs, or can be withdrawn.
Whilst we would love to communicate what bookings you have and on what dates, please note that this is not possible at this time. We can also never guarantee those bookings, due to external factors such as COVID and holidaymaker cancellations. What if I wish to withdraw from the Managed Letting Scheme? No problem at all! If for any reason you wish to withdraw from the scheme, a minimum notice period of six weeks is required, this allows us time to rebook our guests into an alternative holiday home. Will pets be allowed in my holiday home? Unless you state otherwise on the Letting Agreement Form, pets (especially dogs) are allowed in all grades of holiday home at Away Resorts. Please note, that if you do have a dog, you MUST tick that pets are allowed. Will subletting my holiday home cover my site fees? Though we can not guarantee your subletting income, the more weeks you sublet your holiday home, the more income you will receive. The school holidays command a higher price and demand than any other time of the year. Please speak to your parks subletting coordinator for more information, as this will differ per holiday home. 1 2 | YO U R GU I D E TO LETT I N G
How do I know how much income I will receive from subletting my holiday home? This is all dependant on the weeks you give, the grade of your holiday home, the demand of the market and many other factors. All income earned will be credited to your owner account the following month. You can use the money to put towards the following years pitch fees or you will be able to request a BACS payment after the credit has been applied, and following necessary deduction of charges. How do I know if my holiday home is occupied? You can call or email us to check if your holiday home is occupied or free for you to use. Although we can advise if your holiday home has future bookings, these are always subject to the possibility of change. We can assure you that we will do our very best at the best price to fill your dates, however we can never guarantee 100% occupancy. Will my holiday home be heavily discounted with late deals? We operate a live booking system and from time to time operate discount codes and promotions, however, it is also in our interest to maximise your potential income. Please rest assured we do not aggressively discount last minute availability. What if I want to upgrade my holiday home and I have let it out? If you do see something else you fancy don’t panic, you can still upgrade your holiday home and we will look after all of this for you and move bookings where needed. If your new holiday home is a higher grade you will receive the benefit from this.
