Page 1


In the heart of Abu Dhabi World class retail, dining and entertainment now leasing

Contact: mSquared@reemmall.ae


Contents March 2018

18 22

COVER STORY - 24

Barbara D’Amato, CEO of Trilogy Brands Group sits down with RLI to discuss how the company is capitalising on great momentum and growing its portfolio.

EDITOR’S FOREWORD

After a fast start to the year, we are delighted to present our MIPIM issue to you as the industry builds up to the big event in Cannes. This issue features all the usual news, views and interviews you’ve come to expect, along with a special feature on Technology in Retail and of course the MIPIM Insight itself. Also included this month is the shortlist for the Global RLI Awards 2018, something I know you’ve all been waiting for. So sit back, relax and put the phone on silent. Till next time... James Quinn, Editor PUBLISHER’S COMMENT I can’t believe that when you read this it will be March, where has this year gone… it has been a whirlwind two months at RLI where the team has been working tirelessly to finalise nominations for the 2018 Global RLI Awards, whilst working on one of our most sought after issues of the year. The result: The moment of anticipation, where you find out if you have made it to this years’ shortlist. Congratulations to all our finalists for making it this far, now make sure you secure your table at what will be the pre-eminent event in the 2018 global retail and leisure calendar. This month also sees the start of my busy travel schedule, starting with sunny Cannes for this year’s much anticipated MIPIM event, where I am looking forward to catching up with everyone, then it’s off to Dubai for the Retail Leaders Circle followed by Pakistan for the Retail Leaders Conference. RLI Connect Global is gearing up for another successful chapter connecting the world of retail, leisure and entertainment in one place, under one roof giving you the chance to do a years’ worth of business in two days. Can you afford not to attend? Ensure you book your place before it’s too late!

special features 18 S IMPLY THE BEST Long established as the leading UK specialist of fashionable branded and own brand sports and casual wear, the JD Group has grown principally through its JD Sports brand. 20 SMART, CASUAL, TIMELESS RLI sits down with the new CEO of Crew Clothing Company, David Butler, to talk about the go-to British brand and what it’s plans are moving forward. 22

AFFORDABLE LUXURY collection of innovative hotels, citizenM is a A hotel brand driven by one desire, to create affordable luxury. RLI speaks with COO Michael Levie to learn more about the brand.

26 SHOW YOUR BEAUTY TO THE WORLD A new lifestyle brand dedicated to young consumers, Miss Mila offers its consumers an unrivalled value proposition and a platform to showcase individual beauty.

REGULARS

20 26 28 REimagine luxury RLI speaks with Janice Winter, CEO of the fine jewellery house Misahara, to discuss the fast rising luxury brand and what its next moves are in the market. 48 VOYAGER - MIPIM INSIGHT Mapping World Urbanity The 29th edition of MIPIM will take place this month at the Palais des Festivals in Cannes. The leading event in the property market is this year expected to welcome over 24,000 participants. Here, RLI takes a look at some of the outstanding projects from around the globe that will be on show at the event. 66 S PECIAL FEATURE - TECHNOLOGY IN RETAIL Future Gazing Retail is one of the UK’s most dynamic industries, and is able to adapt to what is a fast changing environment. Here, industry experts take a look at one of the fast rising trends within the sector, that of the use of technology and how it is changing the face of retail 36

rETAILER PROFILE - ZIPPY

4

Who’s Who - MASSIMILIANO POGLIANI

38

MARK FAITHFULL

6

UK News

40

RETAIL INSIGHT

8

INTERNATIONAL news

42

DESIGN GALLERY

10

AMERICAS News

44

LEISURE INsight

12

MIDDLE EAST News

46

FIT-OUT GALLERY

14

asia news

70

WORLD RETAIL CONGRESS PREVIEW

30

GLOBAL RLI AWARDS PREVIEW & SHORTLIST

72

ICSC EUROPEAN CONFERENCE & OUTLET PREVIEW

34

M IXED-USE PROFILE - HULHUMALé

74

EVENTS PAGE

Look forward to seeing you on my travels Jayne Rafter, Publisher © Paramount Publications Ltd. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, without the consent of the publisher. While every effort is made to ensure accuracy, the publishers do not accept liability for error, printing or otherwise, appearing within this publication. The views expressed are not necessarily those of the editor or publisher.


Meets

Who’s Who in Retail

Massimiliano Pogliani CEO illycaffè

Q. What are your key objectives over the next season? A. In 2018 we will continue to increase our market share in the premium hospitality sector globally through the development of our products and services mix, leveraging a combination of quality, innovation and service. At the same time, we will extend our products to all consumption opportunities especially through single-portion preparation systems and we will further develop our premium consumer offerings through our mono-brand Cafés and our e-shop. Q. What impact has the recession had on your business? A. The scenario, in terms of competition, was one of the most virulent in the history of coffee not only because of the recession but also because of the consolidation of the big players. In this competitive environment, illycaffè has chosen to continue to remain a family business but professionally managed, in fact I joined the company as the very first external CEO. During the course of the last year we have all worked together to review and fine tune our strategy by putting the customers at the heart of what we do, we redesigned our organisation in order to ensure the flawless and relentless execution of our plans. We kept our strong focus on the quality of our products and the sustainability of our business model.We have also strengthened our brand by increasing our marketing investments.We relied heavily on foreign markets, and that’s where we have grown the most during recent years; today two-thirds of our turnover comes from abroad. With a presence in more than 140 countries, illy is the most global coffee brand in the world. Q. What key leadership skill is the most important in the current economic climate? A. I believe you need to have passion, commitment and responsibility. When you have passion, you can overcome any obstacle and people will follow and support you. If as a leader you are not passionate about your ideas, nobody else will be. Showing your total commitment and to never give up is the best way to lead; you cannot expect your employees to commit to their job if you are not showing the example yourself. A leader is responsible for both the successes and failures hence you need to always stand behind your team and assume full responsibility, especially when things go wrong and work together to constantly improve, instead of finger pointing and blaming others. Q. As a leader, when making key strategic decisions, what proportion of the decision is fact-based and what proportion is instinctual? A. Facts are reducing your level of uncertainty when you have to take an important decision. On the other hand, facts are necessary but not sufficient to take the right decision: these should in fact be complemented by your business acumen, experience and instinct. Depending then on the strategic decision you need to take, the proportion between these two aspects will vary.

learn out of your successes as well as your mistakes. The moment I decided to leave a well-paid job in my home country to start working abroad was key; this allowed me to gather international experience and exposure to different cultures. Perfecting who we are is a never ending story. Q. What do you make of the advent of social media? A. The rise of social media, and digitalisation in general has revolutionised the way we interact and communicate to each other. I decided to fully embrace this because as a CEO it’s a good way to be directly connected with your customer and to gain insights. Q. How are you feeling about the year ahead? A. Although I am a manager, I am fuelled by a good dose of entrepreneurial spirit, and therefore I am confident and positive about the future by definition. On the other hand, I have a strong and competent team in place and therefore we are ready to face the challenges ahead of us.

Q. Would you say a leader can be transformational and authentic and who is your favourite example of such a leader? A. I believe that a leader should always be authentic to drive a company in the long term; an open and honest behavior will encourage the same sort of behaviour in the whole organisation. In order to be transformational you need to show a high level of integrity, commitment and optimism. One of my favourite examples is Jeff Bezos.

Q. Any words of warning for the industry? A. As far as the coffee industry is concerned, we need to keep an eye on climate change which could be impacting the productivity of good Arabica coffee and in general reduce overall production with a demand which will keep growing. We need to keep on focusing on the sustainability of our business from a social, economic and environmental perspective.

Q. What would you consider to be your career highlights? A. The best is yet to come. I believe every single step is important because you

Q. Any final thoughts? A. The glass is always half-full: the more challenges the more opportunities.

4 RETAIL & LEISURE INTERNATIONAL MARCH 2018


CREATIVE & SUCCESSFUL RETAIL & LEISURE SPACES

CHAPMAN TAYLOR 250+ DESIGN AWARDS

As one of the world’s leading designers of successful retail environments, we work across all retail typologies – from masterplanning large-scale, mixed-use regenerations of historic city centres and designing major shopping malls through to creating retail areas for transport hubs and individual refurbishments. Our expertise in the retail sector is second to none. marketing@chapmantaylor.com

SHOPPING CENTRES & MALLS

London

CITY CENTRE REGENERATION

Abu Dhabi

Bangkok

ASSET ENHANCEMENT

Bristol

FACTORY OUTLETS

RETAIL PARKS

SHOP FIT-OUTS

RETAIL-LED MIXED USE

www.chapmantaylor.com

Brussels Chiasso Doha Dubai Düsseldorf Madrid Manchester Milan Moscow New Delhi Paris Prague Shanghai Warsaw


UK

UK

HAMMERSON ANNOUNCE THAT FALLON & BYRNE IS SET TO OPEN A NEW FLAGSHIP Hammerson, on behalf of The Dundrum Partnership has announced that Dublin’s fine food emporium, Fallon & Byrne, is set to open a new flagship food hall, delicatessen and restaurant at Dundrum Town Centre. Fallon & Byrne’s new 10,000sq ft speciality food hall will significantly enhance the centre’s food and beverage offer. Split over two floors, customers will be able to choose from a wide range of the best Irish and international artisan products and brands. Shoppers can also look forward to an ‘alfresco’ dining option with a new outdoor terrace that will surround the front of the store. To be located in Ashgrove Terrace, Fallon & Byrne will anchor Hammerson’s Pembroke Square development project. Plans for this project are set to reinvigorate a currently underutilised part of the centre, creating a vibrant new hub for aspirational dining and leisure concepts at Dundrum. Plans for Pembroke Square also incorporate an additional 3,500sq ft of restaurant space and a new 8,000sq ft basement level leisure space located directly under the square.

SHOPPING CENTRE OWNER INTU HAS WORKED WITH FASHION RETAILER RIVER ISLAND TO LAUNCH ITS FIRST STANDALONE KIDSWEAR STORE AHEAD OF A NATIONAL ROLL OUT. THE NEW SHOP, OPENED LAST MONTH IN A 3,000SQ FT SPACE CLOSE TO ONE OF RIVER ISLAND’S STRONG PERFORMING REGIONAL STORES. RIVER ISLAND’S KIDS & MINI COLLECTIONS FOR CHILDREN UP TO 12 YEARS OLD WILL BE SOLD IN THE NEW STORE. KATE GRANT, REGIONAL MANAGING DIRECTOR AT INTU, SAID: RIVER ISLAND CAME TO US LAST YEAR WITH PLANS FOR THE FIRST RIVER ISLAND KIDS IN THE UK AND WE’VE BEEN WORKING WITH THEM CLOSELY TO LAUNCH THIS EXCITING NEW STORE IN INTU BRAEHEAD.

NESPRESSO TO JOIN TUNSGATE QUARTER

NEW TRIO LAND AT NEWPORT COURT

Nespresso is the latest name to join the line-up of lifestyle brands opening at Tunsgate Quarter, the new retail and restaurant development in the heart of Guildford town centre, in spring of this year. The pioneer and leading quality coffee brand will be opening a Boutique concept store, providing coffee-lovers with an opportunity to sample a selection of its high-quality coffee blends from around the world. The new Nespresso Boutique will showcase the brand’s dedication to innovation and sustainability, alongside its diverse range of coffees, Nespresso machines and accessories. The Boutique will provide an interactive experience for shoppers, with a number of Coffee Specialists on-hand to share their expertise, inviting customers to sample different blends, to find their perfect coffee and intensity levels. Coffee masterclasses will also be hosted within the boutique for those wishing to enhance their coffee knowledge.

Following the success of Bubblewrap and Bake’s Taikayi fish ice cream cones in Chinatown London, Shaftesbury has announced that three new dessert operators have opened in Newport Court, part of its 48,000sq ft Central Cross mixed-use development bordering Chinatown, Soho, Covent Garden and Leicester Square. TSUJIRI, the 155-year old Japanese tea house is the first, and the brand has opened at 33 Newport Court a 580sq ft tea house spread over two floors which includes 30 covers. Guo C 100, one of the leading Hong Kong-style dessert brands in China, has made its European debut at 35 Newport Court. Known for their delicious and healthy fruit desserts, Guo C 100 has over 350 stores across China, the US, Australia and South Korea. Completing the trio is RORO at 34 Newport Court, with the brand launching a 560sq ft site. The modern dessert bar specialises in Chinese and Asian desserts.

6 RETAIL & LEISURE INTERNATIONAL MARCH 2018


K NEWS NEXT ANNOUNCED AS FIRST RETAILER IN THE GLASS WORKS Barnsley Council and development manager Queensberry have announced Next as the first retail tenant to sign up to The Glass Works - the transformative retail and leisure development in Barnsley town centre. Next, the global clothing, footwear and home retailer, will take up the chief pitch within the new glass-covered mall. The 20,000sq ft Next store will be spread over two floors and will offer the company’s renowned high-quality clothing and footwear. Once open, the new, bigger store will replace the town centre’s existing store found in the Alhambra Shopping Centre. The Glass Works is the 3.8ha, £130M scheme that is set to regenerate the heart of the town centre. Construction is well underway on the first phase of the scheme, and phase two will begin in the autumn.

Furniture retailer Barker & Stonehouse has opened its 11th store in Guildford, as part of an expansion drive and commitment to extend its reach across southern England. The new 42,000sq ft store at Ladymead, extends over two floors and incorporates an impressively curated furniture range.

PAUL SMITH TO OPEN IN LONDON

The King’s Cross Partnership and Paul Smith have confirmed that the British designer will open at Coal Drops Yard, the Heatherwick Studiodesigned shopping quarter in London’s King Cross, in October 2018, as part of the brand’s global expansion plans. Coal Drops Yards is set to become a magnet for visitors worldwide.

STRADIVARIUS OPENS IN WALES

The St David’s Partnership, owners of the St David’s centre in Cardiff, has revealed that international fashion brand, Stradivarius, has selected St David’s for its Welsh debut. The 5,200sq ft store will be located on the Upper Grand Arcade, opposite H&M, and is due to open in Spring 2018.

FULLER ANNOUNCED AS LATEST TENANT AT ROYAL WHARF Royal Wharf, a new neighbourhood by Ballymore and Oxley, has announced an agreement with Fuller’s for the occupation of new commercial space. The London brewer and premium pub company will occupy a prime commercial unit in the first phase of the development. The new site has direct river frontage and a 2,000sq ft. area for alfresco eating. It will deliver the excellent food, drink and service experience that Fuller’s pubs are famous for and is scheduled to open for business later in the year. Located in the heart of London’s Royal Docks £3.5bn regeneration area, Royal Wharf is an exciting new destination for Londoners to live, work and visit. The announcement follows the arrival of Starbucks, the nation’s best-known coffee outlet, which opened a 1,750sq ft store as well as a 3,961sq ft Sainsbury’s, both of which opened in 2017.

GUILDFORD HOME TO NEW STORE

The arrival of new commercial tenants is evidence of Ballymore and Oxley’s commitment to the creation of a vibrant community at Royal Wharf. Namely, the development is centred around a vibrant high street and local market square, Sovereign Place, with shops, restaurants, bars and cafes leading to a network of leafy streets and squares. Situated on 40 acres of riverside land, the residential development includes suites, one, two and three bedroom apartments as well as three and four bedroom townhouses. The buildings themselves are inspired by the traditional Georgian architecture of Belgravia and Fitzrovia, in keeping with the classic character of London yet contemporary in style. The developers have made full use of the industrial materials reflected in the surrounding docklands, all in all creating a rich variety of architectural styles that will stand the test of time.

ZARA OPENS CLICK AND COLLECT

The pop-up store spans nearly 200sq m and will offer a selection of women’s and men’s clothing for online purchase directly in-store, along with the rest of the brand’s fashion ranges. Store staff will be on hand with mobile devices to assist customers. The store also features a product recommendation system.

NEW DEBUTS FOR THE ORACLE

Hammerson has announced that two major international retailers have signed up to The Oracle in Reading. As well as welcoming Next and River Island, Debenhams will undergo a full store refresh, the first phase of which has already completed, introducing two exciting new dining concepts.

CONNECT: 8-9 May 2018, Chelsea Football Stadium, London, UK AWARDS: 10 May 2018, The Natural History Museum, London, UK MARCH 2018 RETAIL & LEISURE INTERNATIONAL 7


NEW

ARENA

CENTAR

EXPANSION

BRINGS

NEW

BUSINESS

OPPORTUNITIES

The largest shopping centre in the Croatian capital saw a record number of visits in 2017 and will venture into new business challenges in 2018. Over the past seven years, Arena Centar has earned the distinction of being a must-visit shopping and entertainment venue for the entire family. Premium fashion and beauty brands, an abundant gastro and entertainment offering and events for sepcial occasions all year round provide customers with added value. The centre is set to undergo a major refurbishment in 2018 and 2019 which will see its offering increase with an expansion of the sales area by almost 6,000sq m. New anchor stores, which have been missing according to Arena Centar’s loyal customers, are also being brought into the fold and several current stores will be relocated in the process. The opening of a new retail park outside the western section of the centre is also scheduled for 2019, which will expand the centre further with an additional 8,000sq m of sales area.

‘THE COLLECTION BY MUSE’, LOCATED IN THE NEWLY OPENED MUSE SHOPPING CENTRE IN METZ, FRANCE, IS THE ULTIMATE INCUBATOR STORE. ITS FLEXIBLE DESIGN AND CENTRALISED POS SYSTEM ALLOW IT TO HOST BRANDS ON A TEMPORARY BASIS. BRANDS RANGE FROM ALREADY ESTABLISHED BRANDS TO YOUNG DESIGNERS AND EMERGING LABELS FROM ALL AROUND THE WORLD, AND ARE AS DIVERSE AS FASHION, ACCESSORIES, BEAUTY, HOME, OBJECTS AND TECHNOLOGY COMPANIES. CURRENT TENANT IS UPCOMING FRENCH FASHION LABEL, ‘FRENCH MODE’. EVERY THREE TO FOUR MONTHS, A NEW BRAND WILL TAKE THE REINS OF THE SHOP TO EXHIBIT THEIR COLLECTIONS.

NEW TENANTS JOIN FASHION HOUSE

IKEA ANNOUNCE MAJOR MALL EXPANSION

FASHION HOUSE Outlet Centre Bucharest has made a great start to the New Year, as four new partners have joined the scheme, taking a total of 1,285sq m of retail space. The latest additions are Koton, TinaR, Exclusive VN and English Home. Koton is an international fashion brand with roots in Turkey. With its creative, innovative, customer- and technology-oriented approach, Koton adopts the policy of bringing seasonal trends together with authentic designs. It offers a wide range of collections for women, men, kids and babies. The retailer has decided to lease 833sq m of retail space in FASHION HOUSE Outlet Centre Bucharest. The next two new tenants are local fashion brands of strong reputation in Romania. TinaR and Exclusive VN have taken 173 and 148sq m respectively. In addition, English Home has leased 131sq m. Beyond its classical English style, English Home offers products to create the dream of consumer’s bedroom, bathroom, kitchen and living room.

IKEA Centres Russia has announced a major extension at its MEGA Adygea-Kuban mall, located in southern Russia near the Black Sea. The GLA of the shopping centre is being more than doubled to 190,000sq m, creating a next generation meeting place and leisure destination for the 14 million people who visit MEGA Adygea-Kuban every year. An exciting new lakeside alfresco dining concept will be incorporated, providing a brand new leisure destination for the city. 6,000sq m will be dedicated to delivering the largest concentration of international fashion brands in the region. While a further 6,500sq m will provide healthy, high quality and affordable new F&B space across 30 enclosed and open air cafes and restaurants. €190M will be invested to deliver the extension which will complete in 2021. Milen Gentchev, CEO of IKEA Centres Russia, commented: “Anticipating guest expectations and constantly surprising them is key to the successful long-term development of our business.

8 RETAIL & LEISURE INTERNATIONAL MARCH 2018


APPLE LAUNCHES VIENNA STORE

HESSEN-CENTER TO UNDERGO €45M REFURBISHMENT

Apple have opened a retail store in the Austrian capital of Vienna. Launched on 24 February, the new three-storey Vienna Apple store is located on Kärntner Straße, a famous shopping street in central Vienna. The location adopts the new store layout that has been rolling out around the world.

Hessen-Center in Frankfurt will be extensively modernised, re-designed and upgraded in the coming two years. For this, ECE will implement several measures to significantly improve the quality of stay and the services of the centre and give it a more appealing and state-of-the-art overall appearance. These measures will include the demolition of the existing parking decks and the construction of an all new multistory car park, a better infrastructure, and many additional customer services, for example new seating or an imroved indoor navigation, and an extensive upgrading and refurbishment of the mall’s interior design. The renovation is due for completion at the end of 2019.

TUMI OPENS ON CHAMPS ELYSÉES

Covering two levels, made up of a 42sq m lower level and an upstairs floor of 65.5sq m, the new Tumi store on Champs Elysées will host a product personalisation service counter and will stock the new limited-edition ‘Champs Elysées Exclusive’ collection, which boasts three bag models for women and one for men.

LIBERO OPENING RESCHEDULED

BULGARI GOES BACK TO ITS ROOTS WITH ROME OPENING In 1905, Bulgari’s founder Sotirio Bulgari opened a store at Via dei Condotti 10 and, inspired by British novelist Charles Dickens’s popular novel, he called his new venture the Old Curiosity Shop. The store laid the foundations for the Bulgari brand that we know today and now, over 110 years after Bulgari first opened its doors on Via dei Condotti, the brand is going back to its roots and revisiting this idea. The New Curiosity Shop, situated next to the original site which now houses the Bulgari flagship in Rome, seeks to showcase the playful and eclectic origins of the brand, offering a window into the wonderfully creative world of Bulgari. The space itself is a unique experience where nothing is what is seems. The design team played with the idea of opposites when creating the interiors and an imaginary line runs down the centre of the boutique, separating a warm wooden side from a

minimal marble one. A central, seemingly regular, table also offers another dimension as it turns into an interactive screen when viewed from above, allowing visitors to view all of the collections on offer – bringing a high-tech edge to this historically inspired concept. The shopping experience is also a little different. Instead of all products being displayed, the walls are lined with drawers and cabinets filled with hidden treasures to discover, and to mark the launch of the new store, these items will be extraspecial. A selection of pieces from the Bulgari jewellery vaults will be on display, along with pieces celebrating the city of Rome itself. As with exhibitions in many art galleries, the space is set to change every six months, as the brand collaborates with contemporary designers and offers new exclusive products to discover.

The opening of the Libero shopping centre in Katowice has been rescheduled from this spring to August. Echo Investment took the decision after consulting with its tenants who wanted to show off their new Autumn collections. Currently the centre is 90 per cent leased and fit-out work has begun.

SPAIN FLAGSHIP OPENED BY COS

H&M has expanded Cos in Spain. The chain has opened a new store of 16 Calle Fuencarral in Madrid. With this opening, Cos, the second largest concept of the Swedish group, will now manage eleven stores in the Spanish market. The first three floors are dedicated to the commercial space.

NOVUM IS THE NEW FAST MOVER

NOVUM Hosipitality hotel group currently has 160 hotels and 20,000 rooms. The innovative hotel concept niu sets new standards in terms of guest experience, travel technology and international development. With over 40 hotel construction projects across Europe, niu is a fast mover in the modern market.

Connect... MARCH 2018 RETAIL & LEISURE INTERNATIONAL 9


DALLAS RETAILER IS HEADING EAST TO MAKE NEW YORK CITY DEBUT NEXT YEAR Forty Five Ten, the Dallas-based luxury brand is headed East and will open its first store, a 16,000sq ft location at Manhattan’s Hudson Yards. Set to open in March next year, the upscale emporium will join the company’s existing stores across Texas and California. The design concept for the retailer’s Hudson Yards outpost was created in partnership with New York-based firm Snarkitecture. It echoes Forty Five Ten’s regard for the unusual design element. The multi-section store presents the brand’s evolving selection of emerging and pillar designers in women’s, men’s, home and beauty. The New York location will be the second largest for the brand, following its flagship in downtown Dallas, which opened in 2016. The 37,000sq ft, four-storey store features three retail levels and a top-floor restaurant and lounge. Museum-quality art is featured throughout the space. Founded in Dallas, Texas eighteen years ago, Forty Five Ten was acquired by Headington Companies four years ago back in 2014.

MACY’S IS LOOKING TO GIVE MORE VARIETY TO SHOPPERS WITH THE HELP OF A POP-UP MARKETPLACE ON THE GROUND FLOOR OF ITS STORES IN SELECT LOCATIONS. THE DEPARTMENT STORE COMPANY IS TESTING A NEW MARKETPLACE CONCEPT CALLED “THE MARKET @ MACYS” THAT WILL GIVE SELECT SPACES TO A HANDFUL OF BRANDS TO PROMOTE OR SELL THEIR PRODUCTS. THE PROGRAM IS BEING PILOTED IN TEN CITIES, INCLUDING MACY’S HERALD SQUARE FLAGSHIP IN NEW YORK. THE BRANDS WILL PAY MACY’S A ONE-TIME FEE FOR THE SPACE AND THEY WILL RETAIN ALL THEIR SALES. THE MAJORITY OF THE BRANDS ON SHOW WILL BE UNIQUE TO THE LOCATION OF THE STORE IN QUESTION.

T-MOBILE LANDS ON THE VEGAS STRIP

FOREVER 21 LAUNCHES NEW BOUTIQUE

T-Mobile is the newest attraction on Las Vegas’s iconic strip. The store, designed by Fitch from Columbus, Ohio, highlights T-Mobile’s diverse mobile device and service offerings. Featuring a glittering facade, the boldly-graphic store, accented with the brand’s signature magenta hue, uses high contrast finishes and dramatic lighting to help draw interest throughout the two-storey 9,000sq ft space. Customers can explore new products and accessories from audio to smartphones, T-Mobile services and also buy Vegasbranded gear. In addition, they can recharge at the store’s juice bar and take advantage of a complimentary mobile charger to use while visiting the store. The new T-Mobile store also has a concierge desk for recommendations on local hotels, shows and restaurants. Customers can also pick up tickets at the desk to events at the nearby T-Mobile Arena. Architectural services, including technical execution, were performed by AADF Architecture from Fitch’s Phoenix studio.

Apparel retailer Forever 21 recently launched a new beauty boutique, Riley Rose, with stores opening in Glendale Galleria shopping centre in Los Angeles, The Shops at La Cantera, San Antonio and six more locations across the US. Design experts FutureBrand UXUS have created a unique and playful retail experience across the stores. Riley Rose is a one-stop shop, where customers can discover, play and explore cutting-edge products and trends within a unique store experience. The boutiques are a true lifestyle destination, featuring beauty essentials, interiors and accessories. The new Riley Rose spaces are wholly interactive and offer a contemporary take on beauty retail, with product trial opportunities, shareable moments, unique pop-ups and inthe-know staff on hand. Bringing the social media experience to brick-and-mortar, Riley Rose will also collaborate with social media influencer’s all-year round as a part of the stores many creative initiatives.

10 RETAIL & LEISURE INTERNATIONAL MARCH 2018


FAST-GROWING UNTUCKIT TO PILOT RFID IN FLAGSHIP Founded online in 2011, the start-up Untuckit has grown from five stores at the end of 2016 to 25 locations at the beginning of 2018. A strong tech foundation that brings e-commerce style shopper analytics to its brick-and-mortar stores is also critical to Untuckit’s success. Now the brand is taking the next step, and has entered into a pilot at its flagship on Manhattan’s Fifth Avenue with Sato Global Solutions to optimise its store inventory through RFID and inventory visibility. It uses data collected by Sato’s RFID chips on men’s shirts, combined with RetailNext traffic counters and other in-store data points, to track which shirts are tried on, if the sizing fits and purchase information. The data allows Untuckit to identify the optimal merchandising mix.

Italian luxury brand Bottega Veneta has opened its largest store in the world on New York City’s Madison Avenue. The nearly 15,000sq ft flagship was created by joining three five-storey townhomes. The store offers a range of product categories including jewellery, furniture and dinnerware.

TIE BAR OPENS PHYSICAL STORES

Formed online in 2014, the Chicago-based seller of high-quality neckties and other menswear is betting big on brick-and-mortar stores. Last year pop-up stores were opened in Boston and New York City. While they were originally conceived as a marketing ploy, the company has since converted them into permanent stores.

ONLINE RETAILER GOES OFFLINE

OFFICE DEPOT PUTS EMPHASIS ON BUSINESS SERVICES Office Depot has debuted an updated store format that reflects the chain’s ongoing transformation, changing from a traditional office supplies retailer to a servicesled shopping experience with a broader business services platform. The company has unveiled the makeover of 14 stores in the Austin, Texas market, that integrate services from the company’s recently launched BizBox platform, which offers end-to-end services to help small to mid-sized businesses start and grow their companies. The made-over stores include a flagship location that is signed “BizBox: Powered by Office Depot.” BizBox is designed as a one-stop-shop that offers end-to-end services to help small- to mid-sized businesses start and grow their companies, including logo and website design, digital and social marketing, full-service copy and printing, finance and accounting services, payroll,

BOTTEGA VENETA OPEN FLAGSHIP

HR, tech support and more. The stores in the Austin market feature a suite of services for small business owners offered both online and in-store, along with flex workspaces in select locations. They also offer face-to-face, one-on-one consultative support to help local businesses thrive. “This is a key inflection point in the company’s transformation from a traditional office products retailer to a broader business services platform,” said Gerry Smith, CEO of Office Depot. “Helping small and medium-sized business customers is core to our identity, but the reality is that our customers’ needs have changed. BizBox reflects our continued commitment to an omnichannel experience that addresses the challenges small businesses are facing today.” Going forward, Office Dept plans a phased approach to makeovers in its 1,400 stores across the country.

Connect...

Eco-friendly fashion brand LumberUnion has opened its first permanent store, at Pacific Place, a five-storey shopping centre in downtown Seattle. Founded online in 2016, its signature lumberjack-inspired patterning offers a more fashion-forward version of the traditional style.

PUBLIX REFORMATTING STORES

Publix Super Markets is set to open reformatted stores that better accommodate omni-channel sales. The company and a local developer want to convert a former church into a 30,000sq ft Publix store that will include a specialised pickup area for deliver services.

RENT-A-TESLA GOES INTO GEAR

TREVLS, the exclusive rental company of Tesla automobiles, is now open for business at Mall of America. The first renters of the ballyhooed electric luxury car will pay for such an honour, with daily rates ranging from $195 for a compact model to $350 for the X 90D SUV version.

Explore... MARCH 2018 RETAIL & LEISURE INTERNATIONAL 11


CONSTRUCTION IS AT THE ‘WELL ADVANCED’ STAGE AT EXPO 2020 SITE IN DUBAI All major design elements of the site for Expo 2020 Dubai have been completed, with construction ‘well advanced’ on three theme districts that form the core of the site. To date, over 14.5 million work hours have been completed at the site, with 6,100 cubic metres of concrete laid each week. Additionally, a total of 85km of pipe have already been laid for site infrastructure works. UAE-based companies have taken a lead role in the construction effort, including Al-Futtaim Carillion, Khansaheb, Besix, Arabtec, Tristar Engineering and Al Naboodah Construction. The three theme districts, which are being developed by Al Futtaim Carillion, are progressing well. External cladding work has begun and is slated for completion by the end of 2018. A total of 170 countries have committed to taking part in the Expo.

MANGO HAS ESTABLISHED A STRONG PRESENCE IN THE MIDDLE EAST, AND IT PLANS TO BOOST IT EVEN FURTHER THIS YEAR. THE SPANISH RETAILER IS ALREADY PRESENT IN 14 COUNTRIES IN THE REGION, OPERATING 160 STORES IN THE EMERGING MARKET, 24 OF WHICH OPENED LAST YEAR ALONE. FOR 2018, THE FAST-FASHION CHAIN IS STEPPING ON THE GAS EVEN FURTHER, WITH ABOUT 20 ADDITIONAL OPENINGS ON THE CARDS IN JUST THE FIRST SIX MONTHS OF THE YEAR. IN THE MIDDLE EAST, MANGO IS DEPLOYING STORES THAT RANGE FROM 600SQ M TO 900SQ M IN SIZE, WITH A NEW INTERIOR LAYOUT, CONTINUING ITS STRATEGY OF MEGA-STORE OPENINGS WHICH BEGAN BACK IN 2013.

MAF TO OPEN TWO NEW MALLS THIS YEAR

KORFF MILANO DEBUTS IN THE UAE

Majid Al Futtaim plans to open two major shopping malls in Oman–My City Centre Sur and City Centre Sohar - this year. My City Centre Sur—an OMR15.2 million investment—will offer 16,500sq m of gross leasable area, with a tailored mix of practical and lifestyle-oriented stores and services, making it an ideal location for the community to shop and socialise. The shopping centre will feature a 6,800sq m Carrefour Hypermarket as well as 50 select stores, including food and beverage outlets. City Centre Sohar will have 130 stores, a Carrefour Hypermarket and a nine-screen Vox Cinemas branch. The project will have a capital expenditure of $116.84M. Located on the Batinah Highway, City Centre Sohar will add 40,000sq m of GLA to the Sultanate’s retail sector. Sohar, a port city and a major industrial hub, has seen substantial economic activity in recent years. Both projects are set to become key destinations for both residents and an increasing number of tourists.

Korff Milano, the premier European make-up brand launched in the UAE recently. The brand marked its launch with an exclusive gala dinner at Address Hotel, Dubai Mall. The Italian company, which is known for its upmarket beauty solutions in the pharmaceutical industry, will be available exclusively at BinSina Pharmacies across the UAE. Combining make-up with pleasure and scientific technology with glamour, Korff Milano aims to be the first choice for women with high standards for skin health and well-being. “We are excited to launch in the UAE, a place known for its up-market beauty trends and high quality products. Our innovative revolutionary formulas are ahead of time, which offer the perfect make-up solutions, making it an unmissable addition to the growing beauty market in the region,” said Dr. Mohammad Al Rammal, General Manger of Korff Milano in the GCC.

12 RETAIL & LEISURE INTERNATIONAL MARCH 2018


DUBAI OUTLET MALL SECURES $340M OF FINANCING

DUBAI MALL TO OPEN VR PARK

A first-of-its-kind virtual reality “VR Park” will open in Dubai in the first half of this year. The park will bring together virtual reality developers from around the world to deliver an unprecedented and awe-inspiring experience using immersive rides - including a rollercoaster - educational journeys and games.

Al Ahli Holding Group has announced that is has secured an Islamic club financing facility worth AED 1.25bn ($340.3M) for its Dubai Outlet Mall expansion project. Dubai Islamic Bank acted as the coordinator, mandated lead arranger, bookrunner, investment agency and security agent for the transactions with Ajman Bank, Al Hillal Bank and Noor Bank participating as financiers. Scheduled to open in Q4 2019, the expansion of Dubai Outlet Mall will see 3 million square feet added to the existing 1.1 million square feet of built up area, transforming it into the one of the largest outlet malls in the world. Additionally, the outlet mall also recently celebrated its 10-year anniversary with a number of activities.

BURJ KHALIFA LAUNCHES SHOW Burj Khalifa has launched another show on its new LED facade, the world’s single largest display surface. The new show - titled ‘Strides’ - is described as being a celebration of the marvels of technology and nature. The show is presented daily, however more showings run on the weekends.

40 NEW SPAR STORES TO OPEN

Connect...

CONTRACT AWARDED TO START WORK ON SHARJAH PROJECT Developer ARADA has awarded the infrastructure design contract for Aljada, Sharjah’s largest ever mixed-use project, to professional services firm Jacobs Engineering Group Inc. The contract forms part of the overall AED1.2 billion infrastructure package for Aljada, which will see Jacobs managing all aspects of infrastructure delivery for the project, including roads, water, power and drainage, ensuring full integration with the overall masterplan. Aljada, with a sales value of AED24 billion, was unveiled by Sheikh Dr Sultan bin Muhammad Al Qasimi, Ruler of Sharjah, in September. Since that date, he 24 million square foot project has become Sharjah’s fastest-selling residential community. Sheikh Sultan bin Ahmed Al Qasimi, Chairman of ARADA, said: “This is a significant milestone for Aljada, as we continue to work towards breaking ground

on this megaproject by the end of the first quarter. We are pleased to be partnering with Jacobs, a company with an excellent track record in delivering world-class projects around the world.” Neil Stevens, Project Director with Jacobs, added: “We are extremely happy to be working closely with ARADA on the development of Aljada, a landmark project both for Sharjah and the UAE. We are looking forward to bringing our expertise and skills to this inspiring project and help deliver innovative, yet sustainable infrastructure, for this exciting development.” The project will be delivered in phases starting in 2019, construction on Aljada will begin by the end of March and the entire project is expected to be completed by 2025. Aljada will comprise retail, leisure and entertainment options, in addition to a wide range of on-site residential and commercial offerings.

Explore...

Retail chain Spar International has unvield plans to open 40 stores in Saudi Arabia by 2020, as part of a partnership with Riyadhbased Al Sadhan Group to bring the brand to the kingdom. The stores are aimed at a midto premium customer base, with competitive pricing offered for global and local products.

E-CITY PLANNING FOR EXPANSION

UAE-based consumer electronics retailer, E-City is planning a major expansion across the Gulf in expectation of 2018 sales growth. The plan will see it add more stores in the UAE before adding more outlets across the Gulf, particularly in Saudi Arabia and Oman. The company currently operate eight stores.

LARGEST RING GOES ON SHOW

Sahara Centre is currently displaying the Najmat Taiba (Star of Taiba), a 21-carat jewel valued at $3M. The ring, which has been recognised by the Guinness Book of World Records, weighs almost 64kg and is studded with 5.1kg of precious stones and diamonds, as well as 615 Swarovski crystals.

Develop... MARCH 2018 RETAIL & LEISURE INTERNATIONAL 13


LEIGH & ORANGE UNVEILS NEW ZHEJIANG WORLD TRADE CENTER DESIGNS Leigh & Orange (L&O) has announced its appointment to deliver the new Zhejiang World Trade Center (WTC) in Hangzhou. The original building was first established in 1987, designed as a key venue to facilitate foreign trade, during the early years of the Chinese economic reforms. Bearing the concept of a transit oriented development, or TOD, the new design will help rezone the existing hotel-office-convention clusters, and to inject a new commercial catalyst for the business community. The project is primarily an underground redevelopment with a total construction area of 79,250sq m, including 24,700sq m of new commercial spaces. The basement retail will be seamlessly connected to the metro forming a public gathering space, a focal point for the surrounding community. The retail complex will house two major anchors, a sports-themed concept store as well as a flagship bookstore.

SHANGHAI DUNGEON OPENS ITS DOORS

PH’S FIRST OUTLET MALL SET TO OPEN

Retail asset management specialist Pradera Retail Asia, the asset manager of Mosaic Shanghai, has delivered a warm welcome for the introduction of The Shanghai Dungeon at Mosaic Shanghai. A groundbreaking ceremony was held last month, marking the first public debut of the ‘Dungeon’ attraction in Asia. The Shanghai attraction will take visitors back in time for a multi-sensory experience of Shanghai’s colorful past. The introduction of the Dungeon attraction reinforces Pradera Retail Asia’s commitment to providing unique shopping, leisure and F&B destinations for young fashion millennials. Developed by teams from both the UK and China, The Shanghai Dungeon introduces 10 authentic and atmospheric themed sets that combine elements of theatrical immersion and special effects, taking visitors on an entertaining and thrilling journey.

Cathay Land, Inc. and London-based Freeport Retail are set to open the first Outlet mall in the Philippines on 2 August. Some PHP2.5 billion was invested for the construction of the Outlet mall in Tagaytay City, which sits along Km.48 Aguinaldo Highway, Silang, Cavite. The Cavite-Laguna Expressway would make the Acienda Designer Outlet mall accessible from Metro Manila as it would be only 30 minutes away from the Ninoy Aquino International Airport and the Entertainment City. Outlet mall’s target market is Tagaytay’s 16.5 million locals and tourists with aboveaverage income level and high level of fashion consciousness. “With Tagaytay City being a popular tourist destination among locals and tourists, we are confident that they will all enjoy our promise of high quality outlet shopping,” said Jeffrey Ng, President of Cathay Land.

14 RETAIL & LEISURE INTERNATIONAL MARCH 2018


CENTRAL I-CITY NAMES TENANTS

FENDI SINGAPORE OPENS STORE AT ION ORCHARD

Selangor’s Central i-City Shopping Centre is scheduled to open in the fourth quarter of the year. Among the anchor tenants just announced are Sogo Department Store and Village Grocer. TGV Cinemas will offer the first Imax screen in the region, along with eight digital cinemas seating up to 1,800 people.

Fendi Singapore has opened a store in Ion Orchard, with a design inspired by the luxury fashion house’s Italian roots. It offers the brand’s women’s and men’s ready-to-wear styles, furs and accessories against a background off collectible furniture. It is also the first store on Orchard road offering Fendi’s full men’s collection. A feature of the store, in the men’s section, is a display of Karl Lagerfeld photographs of Fendi’s headquarters. Meanwhile, a new pop-up store has been launched by the brand, the Fendi Kiosk. As well as appearing at Ion Orchard, it will also travel to Bangkok’s Siam Paragon and SKP China. The octagonal store takes its inspiration from vintage newsstands found in typical piazza in Rome with an interior that features brass, rosewood and velvet.

UNIQLO TO OPEN ROADSIDE SHOP

The first Uniqlo brand roadside shop in Southeast Asia will open this month, marking a milestone in its store expansion in the region. The outlet, located on Phatthanakan Road in Bangkok will open on 23 March, aiming to capture demand in an area with about 700,000 residents.

MARYLING OPENS NEW STORES

THE SHILLA DUTY FREE AIMS HIGH WITH NEW OFFER The Shilla Duty Free store has pledged “brand new kinds of customer experience that the airport has never seen before” at its new Incheon International Terminal 2 perfumes & cosmetics stores. Recently opened, The Shilla Duty Free in T2 was awarded the terminal’s perfumes & cosmetics contract after an open tender in 2017. The travel retailer offered KW100 billion (US$87.9 million) in first-year guarantees for the five-year contract, which covers six stores and 2,105sq m of space. T2 stores will offer “the best beauty experience in Incheon”. The overall retail concept will major on two key themes – “interactive” and “experience”. Seven interactive experience zones will enhance brand identity through promotional campaigns and product demonstrations. Customer interactive elements will include a ‘Digital Beauty Bar’, powered by what Shilla described as “cutting-edge display and

www.rliconnect.com

information & communication technology”. It will provide a combination of information services, in-store promotions and virtual make-up previews, using a “gigantic” LED screen and interactive kiosk. Around 110 cosmetics & perfume brands, Korean and international, will be on offer. Chanel, Dior, Lancôme, Estée Lauder, SKII and Sulwhasoo will each have flagship stores within an area of approximately 360sq m. The flagships are three times larger than the brands’ existing shops at the airport, Shilla said. Each has been independently conceptualised and designed by the respective beauty houses to create unique brand experiences. The Shilla Duty Free is also promising nine brand newcomers. Five are Korean – Primera, Too Cool for School, Cell Fusion C and Atopalm – and four imported – Caudalie, Foreo, Santa Maria Novella, Acqua di Parma and Atelier Cologne.

Maryling, the ready-to-wear brand founded in Italy in 2010, headed by Maryling Fashion Limited of Hong Kong has continued its strategy of strengthening in the Far East, by opening two new stores in Seoul. The development is based on a collaboration with Studio Zeta.

MAX MALAYSIA OPENS FLAGSHIP

Value fashion brand Max Malaysia has launched its fourth store, a flagship in 1 Utama Shopping Centre in Petaling Jaya, Selangor. The store covers 10,000sq ft and will offer men’s, women’s and children’s fashion as well as sportswear, bags, footwear, lingerie and accessories.

SEVEN-ELEVEN REACHES 20,000

Seven-Eleven Japan has surpassed 20,000 convenience stores in Japan, becoming the first retail chain in the country to cross the milestone. It currently operates in 46 of the 47 prefectures in Japan, the holdout for now is Okinawa, but locations are due to open here during 2019.

www.rli.uk.com/awards

MARCH 2018 RETAIL & LEISURE INTERNATIONAL 15


8-9 May 2018

Stamford Bridge, Chelsea Football Club

London, UK

Headline Sponsor

Gold Sponsor

www.rliconnect.com


10 May 2018

The Natural History Museum

This Year’s West End Musical

London, UK

In Association With

Category Sponsors to Date

www.rli.uk.com/awards


Simply the Best

JD Sports, LIVERPOOL, UK

Long established as the leading UK specialist of fashionable branded and own brand sports and casual wear, the JD Group has grown principally through its main retail fascia, JD Sports. Here, RLI sits down with Nigel Keen, Group Property Director of JD Sports Fashion to talk about how the brand has found success and what the future holds.

E

stablished in 1981 with a single store in the North West of England, JD Sports Fashion Plc is a leading multi-channel retailer of sports fashion and outdoor brands in the UK and Europe. The first London store was opened in 1989, and by the time the company began floating on the stock market there was 56 stores in operation. Today the group as a whole, including its partners in countries such as Spain, France and Australia operates more than 1,300 stores. The first JD store outside of Europe opened in Kuala Lumpur in Malaysia in January 2016 and now the JD Sports brand alone operates more than 600 stores across the UK and internationally. In the last 12 months growth has been exceptional across Europe, and as

the company has continued to grow its international presence it is becoming recognised as a true international retailer. Due to landlords gaining a better understanding of the brand and what it is about, they are actually beginning to approach the group, rather than the other way around. “In recent years the biggest change has been in online retail and how we have embraced the whole omni-channel approach,” explains Nigel Keen, Group Property Director of JD Sports Fashion. “We’ve tried to join the whole journey up with this mentality of shopping anytime, anyplace and anywhere that the consumer wants now.” While the company has opened around 100 stores in the last 12 months, in particular two important flagships were opened in the UK, one


in Manchester and another in Liverpool. In Manchester, an 18,000sq ft space was opened, whilst in Liverpool a 19,000sq ft store was opened over two levels. Internationally, the company has recently opened a 6,500sq ft space in Miranda in Australia as its international presence continues to grow. “It’s important that whenever we open stores , whether in the UK or on the other side of the globe that we control our brand identity. We want the customer to experience the same brand qualities whenever they enter a JD wherever it is in the World.” explains Keen. In terms of the group’s development pipeline in the coming months, JD remains focused on expanding across the territories they are already in, and to continue to build more of a critical mass in some of its smaller markets. The company remains at the cutting edge of the market in part because it is a house of brands, and as a multibrand retailer it can change with the trends as brands go in and out of fashion. JD also maintains an element of its own brand within its stores as well, which it can then change as trends do to ensure they get the right product in at the right place at the right time. With the rise of social media, how important does Keen feel this is to JD Sports’ current marketing strategy and growth? “It’s massively important as our core consumer is very tech savvy and wants complete flexibility in terms of where, how and when they shop. Targeted marketing and the use of social media is obviously important and we’re embracing all aspects of the medium as we ensure we communicate with our customers in the right way.” Since its inception, JD has managed to bring the best brands together in an environment that is relevant to the product and to the customer and it is this ability that has meant its client base has remained loyal. The group continues to try and give its customer an experience that is relevant and recognisable as JD. “We want our customers to know that when they come to us, we have got a great range of the best products out there, whether it is through our king of trainers message or any other, we have the best range and the best brands together in one place and that the customer does not need to go anywhere else,” explains Keen. Looking to the future, Keen feels that the greatest challenge lies in the arena of online retail, and making sure that JD Sports responds to this challenge by making sure its shops provide a great experience for its consumers and to make sure the customer service is second to none. “For me, in terms of looking after the bricks-andmortar element, I want to make sure the shops provide a great and relevant environment to the consumer and the products we sell. It’s an experience to shop at JD and we make sure they can get what they want when they arrive, because people will always want to go out and shop as it’s a leisure experience,” concludes Keen.

JD SPORTS, Westfield Parramatta Sydney, Australia

JD Sports, miranda westfield, Australia

JD Sports, manchester arndale, uk

JD Sports, miranda westfield, australia

MARCH 2018 RETAIL & LEISURE INTERNATIONAL 19


Smart, Casual,

Timeless

Crew Clothing Company is the go-to British lifestyle brand that designs menswear and womenswear that guarantee you’ll look just right from week to weekend. Here, RLI sits down with the new CEO David Butler to discuss the brand and what its plans are moving forward.

C

rew Clothing’s story began in the back of a windsurfing shop in the popular resort town of Salcombe. Inspired by the south coast, a young Alastair Parker-Swift designed his first menswear collection. In the early 90s, he took it to Cowes Week, the ultimate testing ground. His conviction for the collection was proven after he had sold every piece. Everything the company designs is made to match the rest of its collection, so however its customers put an outfit together it always pairs perfectly, and with its belief that only the best will do, Crew Clothing always designs its collections using top quality fabrics that have been specially finished for the softest possible feel. The company currently operates 80 stores, with eight of these being outlet stores. This will increase to 81 this month with the opening of a store in Chester. “We have focused on presenting the brand in a fresher, more modern way and position ourselves firmly under the smart casual bracket,” explains Crew Clothing CEO David Butler. “Our customer feedback has confirmed this fits in with their lives and resonates with them.” 20 RETAIL & LEISURE INTERNATIONAL MARCH 2018

In recent years the brand has moved forward from being a British summer holiday brand to one that has distinctive year round appeal that represents the lifestyle of its consumers, with an equally strong range for men and women. Crew Clothing has not long since relocated two stores in Cambridge and Padstow to new and improved locations within tried and tested markets. The Cambridge store in particular was relocated to a vastly improved location with superior footfall. The upcoming Chester store is also an exciting one for the company as it returns to the area in a new prime location in the vibrant, growing city. “Looking forward, we are looking at units in various locations and are always open to the right location. However I don’t anticipate a large number of stores opening in the future, it will be more of a measured approach to our portfolio,” says Butler. For the moment the brand is concentrating on growth within the UK through wholesale and e-commerce. However Butler does not shut the door on international expansion, and Crew Clothing is always aware of where it should be and is always reviewing options. To keep itself at the cutting edge, the company has begun


trialing new lines online, allowing them to get a feel of what is working and what isn’t. Over the past 12 months it has taken a more active approach to reach out to customers about what they think is missing from its collections. The rise of social media has also allowed Crew Clothing an opportunity to do this. “It is an important tool for connecting on a more personal level with our consumers. With Crew’s slightly older customer Facebook is particularly useful in opening new avenues for interaction and conversation with the established Crew customer. However recently we are seeing the biggest growth in our Instagram account as customer’s branch out to use other social media platforms,” explains Butler. The typical Crew customers are aged between 35 and 55, and are affluent people who live in a market town, like the outdoors and have rural hobbies. This profile has remained fairly static over the years, but Crew has become more confident in their understanding of its customer and what they demand from their clothing. Butler believes the customer has remained loyal to the brand as they

can see the quality and versatility in everything they do. The brand is true to what it represents and they understand their customer’s needs. “A wholly joined up approach in our communications and the look and feel of the brand, be it online, in store or with our wholesale accounts is what has helped drive the success of Crew Clothing,” explains Butler. “This conjoined presentation of the brand has led to success in areas that have previously struggled, for example womenswear is now performing very strongly which shows that we have the right range to compliment the brand.” The business has been under new ownership for just three months now so the company is currently in the early stages of its new development, but Butler stresses that its customer will be at the core of this development. “I have joined a brand with loads of opportunity and one that is well set up for future development. It’s still early days but I’m enjoying getting to know the people and understand the business and I feel there is a promising and exciting time ahead.”


Affordable Luxury A collection of innovative hotels, citizenM is a hotel brand driven by one desire, to create affordable luxury for the people. RLI sits down with citizenM COO Michael Levie to discuss how the company has grown and what the future holds.

H

otel chain citizenM started as an observation when the world was seeing the evolution of a new type of traveler. Modern individuals are explorers, trekkers, professionals and shoppers, and citizenM is a company that reflects this and learns about the needs of these new mobile global citizens. The aim of the group is to bring affordable luxury to all of these mobile citizens around the world by creating a global portfolio of hotels, located in prime locations in metropolitan cities and at major international airports. Currently there are 12 hotels in the portfolio with a total of nearly 3,000 rooms. CitizenM, London, UK

Ten of these are in Europe, with three in London and one in Glasgow in the UK, three are in the Netherlands across Amsterdam and Rotterdam and three are situated in Paris in France. Outside of Europe one is operational in New York in the US and the other is in Asia in Taipei, Taiwan. The next hotel that is due to open is in the Bowery area in the borough of Manhattan, New York and its doors are expected to open this summer. Over the past year citizenM has seen steady performance and growth, with its hotels performing above its competitors in its various markets, as well as this new contracts have been signed for future developments in key locations.


CitizenM Tower of London, UK

“In the next year or two, citizenM has a strong roll-out program planned for the US in cities such as Boston, Washington, New York City, Miami, Los Angeles, San Francisco and Seattle, with some of these locations set to see multiple properties,” says Michael Levie, COO of citizenM. “Looking ahead, we will continue to look for opportunities in major locations across Europe and the US.” When looking for new properties, the company values strong and steady performing markets which have a high threshold for entry. Also important is that the market in question is one in which citizenM offers something different to what is already available to the customer. To maintain destinations that are exciting and attractive to new and returning guests, the brand ensures that it is only operational in strong, relevant and core markets and wherever possible it contributes to the overall city in which it is positioned. So what does Levie believe the reasons to be that customers remain loyal to the brand and its

unique destinations, and what differentiates them from their peers? “citizenM offers to mobile citizens exactly what they are looking for on a short stay trip in a coworking/living environment. It is the price, quality and exceptional personal service which ensures guests return to our hotels,” Levie explains. In recent years the company has enjoyed great success, and this look set to continue with the roll-out plan that is currently in motion. This success has been driven from the quality of their offering, their price point in the market, this wholly personal service and the use of incredible technology that enhances and makes functionality easy for guests, regardless of whether they are booking a reservation for the first time or are a returning customer. The increasing importance of online retailing and channels such as Twitter and Facebook cannot be underestimated, and this is something the company takes very seriously. “citizenM has always lived electronically, and with the ever-changing

landscape we have taken an ‘adopt early’ approach to keep up-to-date with technological changes and advances. We hire and adapt the organisation for it as well as continuously making the appropriate funds available for innovation,” says Levie. Ever since it was founded, the mission of citizenM has been to bring affordable luxury to the people, the mobile citizens.The group believe individuals in 2018 are independent, share a respect for different cultures and are young at heart, this is what drives the company and this idea is so important to them, they even named the company after them! So what does Levie believe is the greatest challenges facing the company right now? “The greatest challenge facing us right now is to continue to deliver consistent growth and provide to our guests superior satisfaction. On top of this, maintaining consistency across our current portfolio of 12 operational hotels, keeping what we have strong and solid serves as an excellent basis for the continued roll-out that we are very excited about.”

CitizenM tower of London, UK

CitizenM Gare de Lyon, Paris France

citizenM Glasgow, UK

CitizenM shoreditch, UK


COVER STORY

PHOTO: barbara d’amato, ceo of trilogy brands group

The retail sector is the leading driver of global economic growth and securing brands is key to solving challenges in the global retail industry. Barbara D’Amato, CEO of Trilogy Brands Group, sits down with RLI to discuss how the company is capitalising on great momentum and growing the portfolio with dozens of unique brands that engage consumers worldwide.

T

rilogy Brands Group is building a highway for the introduction of exciting brands to access international markets by leveraging from the power of global partnerships. “Nothing is more inspiring than delivering on the experience,” says Barbara D’Amato, CEO of Trilogy Brands Group. “When you see these brands in action, it means we have succeeded in connecting the world.” The company’s goal is to create, guide,

implement and accelerate strategic direction and global development for some of the world’s hottest brands with out-of-the-box experiences in food and beverage, retail, hospitality and entertainment. As the CEO of Trilogy Brands Group, Barbara is empowering American brands to redirect their horizons, by leveraging from Trilogy’s global alliance partners. “I am a true global citizen. I believe the world is flat. And that the only viable

investment is humanity” says Barbara, as she devotes her life to her passion to bridge the gap between continents, creating a “highway” for the introduction of brands globally. The group believes the key components needed to truly execute a global operations platform is brand value, financial muscle, and human capital. F&B, retail, hospitality and entertainment are at the heart of this strategy. Trilogy Brands Group delivers to its clients and to its global partners a cohesive,

how we roll

MISahara COLLECTION

24 RETAIL & LEISURE INTERNATIONAL MARCH 2018

Barclay Butera Rolls Royce


grayse

rainforest cafe

turn-key investment platform solution for expansion into key international markets that encompass all three components. Working with fashion and retail powerhouse brands like Halston, Grayse, Misahara, Butera, Trilogy Brands Group view these brands as a reflection of how they see the world, fashion, women, beauty, décor and lifestyle. There are a lot of steps in the process of invoking the spirit of Halston into the brand’s contemporary individuality to correlate with the freedom women have today; or making a handsewn Italian gemstone laser cut pave dress by Grayse -the founders of St John, considered one of the most disruptive fashion houses of all time forever changing the woman-wear attire for work; or a unique, one-of-a-kind statement piece of jewellery handcrafted for you by Misahara -the recent brand of choice for Lady Gaga and other celebrities at The Met Gala in New York. The same goes for the hospitality and foodservice business of the group. These brands deliver not just the best food, but consistent and undeniable experience, value, and service at every point of contact with the consumer and throughout every location worldwide. Whether it is in Mumbai, Hong Kong, Riyadh, or Los Angeles, the brand experience is the same everywhere. The company works with some of the fastest growing and highest grossing F&B and hospitality brands in the world, including: Morton’s Steakhouse, Rainforest Café, T-Rex Restaurant, Ruby’s Diner, Bubba Gump Shrimp Co., American Cut, Wahoo’s Fish Taco, PDQ, ZPizza, among many others. “We are the brand behind the brands,”

halston heritage

explains D’Amato. “It takes a lot of people collaborating in synchronicity. And years of evolution -trial and error- for a brand to be born and grow strong, and finally, a product to reach the consumer consistently in every key market worldwide.” But it isn’t just one person, Barbara D’Amato, who makes the product reach consumers. The roadshow to catapult the brands into international markets is just the beginning. Trilogy Brands chooses the winner and creates the next big successes by connecting the world as one for the brand. But ultimately, it is up to the consumer to continue that evolution with the brand. With so many brands out there, how does the group select the next successful brand? It starts by working with teams that make great products and deliver very unique value. They help to scale them into many markets across the world and connect through its exclusive network of global alliance partners. So what does Barbara perceive to be greatest challenge facing the company today? “Welcome to the ultimate challenge: To belong together to one world. We are making it happen! We are purposefully solving this challenge,” she explains. “The world needs more people with passion, ability to execute, and a history of investment in humanity. People like us, with a drive, intellect, passion, resilience and willingness to get personally invested in the challenges and complexities. Human capital is key to succeed in international markets.” The group is one of the most important to work with, helping to create one planet, and world-class retail, food, cultural and entertainment offerings in key consumer markets. They are leaders in this field and

the authority on entertainment, retail, F&B and fashion representing the world’s top brands.Trilogy Brands Group act as partners, advisors, and principals in many large retail and consumer transaction in the US and globally; and can bring forth very unique opportunities to its global alliance partners. So what is Barbara’s most striking attribute, the fact she is her own brand? “I am viewed as the quintessential American Woman. But I am actually not. I am the quintessential Global Citizen, dynamic, vigorous, intelligent and strong,” she states. “Enjoy the journey with me. Together we are realising the dreams of our generation, to create one strong and sustainable global ecosystem,” she concludes.

barclay butera


Reimagine Luxury

H

Misahara is a fine jewellery house that pays tribute to the mesmerising destinations that its designer, Lepa GalebRoskopp is inspired by. Here, RLI sits down with the CEO Janice Winter, an expert in the luxury field, to discuss the fast-rising luxury brand and what its next moves are.

andcrafted in New York and London, the Misahara collection is one that evokes the feeling of exquisite luxury. Behind each and every piece is a significant source of inspiration and a unique story inspired by the pristine elements of nature. The brand began life as an idea which came from designer Lepa Galeb-Roskopp’s husband, who advised her to begin her own design company. This idea came to fruition in 2014 when Misahara was born with the goal of offering jewellery that is different and meaningful.

Presently the company owns and operates two retail boutiques, one in Montenegro in Southeastern Europe and a flagship in New York City in the US. “Our retail boutiques opened in 2014 at the iconic Plaza Hotel in New York City and the luxury super yacht marina in Porto Montenegro,” explains Janice Winter, CEO of Misahara. “Our more recent retail initiatives are with select Neiman Marcus stores in the US,” she explains. Since starting out four years ago, the brand has steadily moved forward in an upward trajectory, with a focus on building

brand awareness as well as brand trust. The cornerstones of the brand are innovation, excellence and craftsmanship and these are consistently highlighted across the company’s marketing channels. In the next 12-18 months Misahara will continue to pursue expansion opportunities whilst growing its exclusive collaborative efforts with powerhouses such as Ferrari and Gemfields. The business will also continue to be supported with a robust marketing campaign through digital and print channels, and new and unique collections will be


introduced with public events. “We will continue to approach expansion with an eye towards exclusivity, so as we continue to travel the world to service our diverse clientele we will look to expand where the demand is strong.As our boutiques are frequented by both Middle Eastern and European guests, a larger presence in these regions will likely be our next step,” explains Winter. Being dedicated to its customers and products, Misahara develops new products with an authentic approach driven by its journey of travelling, experiences and people. It is this approach that solidifies its connectivity and relevance in the world of fashion, art and design. The Misahara message is one that is seamlessly translated across borders and cultures, as the company understands that clients from around the world want products that ultimately make them feel good and feel emotionally tied to their jewels. “We have a deep understanding of the consumer mindset and what drives luxury purchases. Our handcrafted, one of a kind pieces honour the individual, and eventually become the heirlooms for their next generation,” says Winter. Social media has transformed many industries in a very short space of time, and Misahara has thoroughly embraced this new dynamic and identified a luxurious, meaningful and personal way to portray its voice in this medium. Its global ambassadors are a perfect representation of the brand’s respect and admiration for all cultures. It is their stories of independence, passion and confidence that help to communicate the company message. The brand has gained loyal followers in its short life span by being authentic in its message and its transparency in its business practices. “Our commitment to our clients, our respect of mother nature and sustainable sourcing, combined with our passion for innovation are what differentiates our collection from all others. We respect our clients’ time which is after all, the ultimate luxury,” Winter explains. The success of Misahara stems from its obsession with what truly matters, its customers. Its clients come first and this passion has built strong customer relationships. Behind this is the brand’s vision to create jewellery that evokes

emotion, whether this is a moment of nostalgia, an expression of love, or a warm and special memory, the foundation of the brand is to treasure each other as human beings, to respect nature and to give back. The greatest challenge currently facing the company is continuing to make its message heard in an increasingly noisy environment, however

since day one they have been ready for the challenge, believing that Misahara belongs in the top echelon of the jewellery arena. “We have mastered bespoke customer engagement and integrated it throughout our digital and brick-and-mortar platforms, and we stand at the forefront of what we know is the future of great retail,” concludes Winter.


mall of the emerates, Dubai

Show Your Beauty to the World

A new lifestyle brand dedicated to young consumers, Miss Mila offers its consumers an unrivalled value proposition and a platform to showcase individual beauty. Here, RLI sits down with CEO Giorgio Loviscek to discuss how the brand is looking for further growth in the near future.


mall of the emirates, Dubai, uae

mega mall, Dubai, UAE

red sea mall, jeddah, kingdom of saudi arabia

M

iss Mila has been on an upward trajectory ever since the brand’s inception only a couple of years ago. Designed, innovated and produced by DB1UK in collaboration with global market leader Intercos, the company’s products are all made in Milan. DB1UK, registered in the UK, owns the Miss Mila brand, along with its franchise and license rights. The company benefits from retail managers and Miss Mila team members across major cities such as Milan, London, Moscow and Dubai. Intercos is Miss Mila’s main supplier, and is considered one of the most innovative cosmetic companies in the world. The company currently has twenty factories which are situated in Europe, the US, Asia, Australia and South America, whilst its headquarters are in Milan, Italy. Miss Mila has been built on the simple concept of good quality products at a reasonable price. Its stores reflect this with a classic design which features lots of graphics, screens, light boxes and windows.The stores are also altered every month to keep the design fresh and enticing to new customers. To date the company has six stores, which are all situated in the Middle East and are operated by franchise partner Al Futtaim. Three are located in Dubai, in Mall of the Emirates, Burjuman Mall and Mega Mall.Two additional Dubai stores are set to open this month. Three stores are also located in the Kingdom of Saudi Arabia at Red Sea Mall in Jeddah, Mall of Dhahran in Dhahran and Panorama Mall in Riyadh. Discussions are already underway for international expansion, with proposals on the table for stores in Malaysia, Indonesia, Ireland, Hong Kong, China and also Spain. “My aim is that by the end of the year we have at least one new partner, if not two, and that we have opened another ten stores in different countries,” says Miss Mila CEO Giorgio Loviscek. “We want the brand to grow quickly and to open as many as 30 new stores in 2019, as the concept is simple and something that can be replicated quickly, whether it is one store or ten.” Miss Mila distinguishes itself within the growing sector of colour cosmetics by selling beauty rather than the products themselves. The company wants to promote the fact that you are beautiful, and that you can

in fact show this to the world. The brand is here to help and guide people towards this goal, making them feel good and improving self-confidence along the way. “This is what we want to communicate to all current customers, as well as ones we hope to have in our stores in the future,” explains Loviscek. Still quite a new to market brand, Miss Mila has in the last six months begun to harness the power of social media to help spread its name and concept. By posting every day, the brand is becoming a stronger presence on Facebook, Instagram and Twitter. Along with this, Miss Mila and its partners recently held an event for the opening of the Mall of the Emirates store in Dubai, and the event featured Sonia and Fyza, two big influencers in Dubai who have 750,000 followers. The two stayed at the store for around two hours and promoted the brand across multiple platforms. So who is Miss Mila’s target customer? “Our ideal customer is in the 15 to 25 range, but it is certainly not exclusive to this and we have many customers who are older and in the over 40 bracket.While we are dedicated to the 15 to 25 range we welcome any customer who takes an interest in our product range,” says Loviscek. Customer service is an integral part of the company’s day-to-day operations, and this is highlighted in all training given to members of staff. Achieving an excellent in-store experience for the customer is of paramount importance to Loviscek, who feels you need to create a link with a customer, rather than simply telling them what to buy. Miss Mila has achieved great success in a short period of time, and it has done this by focusing on its customer, being authentic and concentrating on finding the right makeup that allows its consumers to be happy and confident at any time of their day-to-day life. So what lies ahead and what are the next challenges the company needs to overcome? “As we are still new, we need to be understood by our consumer. We need to communicate together with our partners while we learn about our different cultures and ways of thinking. However, once we do all this, and we have the right prices, the perfect store and the perfect customer service, once all these things are working in unison, growth will be automatic.” MARCH 2018 RETAIL & LEISURE INTERNATIONAL 29


In Association With

London’s Calling After another successful Global RLI Awards took place in Dubai last May at the Palazzo Versace Hotel, this year we are returning home to the Natural History Museum and you can look forward to a whale of a time underneath the new star attraction as we present the best of the best in retail and leisure for the thirteenth successive year.

P

resenting the cream of the crop from the world of retail and leisure, the Global RLI Awards 2018 in association with luxury powerhouse Chalhoub Group is bringing together retailers, developers, contractors and designers for a night that celebrates the most visionary and innovative projects and concepts from across the globe. Our industry is one that is unlike any other, and these awards will once again be paying tribute to the most dynamic, exciting and unique retailers, developers and projects the world over. Returning to the Natural History Museum, a venue that many consider to be our spiritual home, the Global RLI Awards 2018 will take place on the 10 May and it is sure to be an evening filled with networking, great food and entertainment and of course, the awards ceremony itself. Every year the awards ceremony places RLI at the very top of the global retail and leisure calendar and this year is no exception as we gather together industry leaders for the awards ceremony of the year. As is customary, the evening will begin with a champagne reception in the main corridor of the museum, giving all attendees the chance to catch up with colleagues and friends as well as network and an opportunity to make new contacts, all with complimentary drinks and canapĂŠs of course to whet your appetite for the evening ahead. Following the champagne reception guests will then be asked to take their seat as the main event gets underway. Alongside the three-course meal there will be entertainment in the form of West End Show Chicago, a throwback to the very first Global RLI Awards.

Natural History Museum, London, UK WestThisEndYear’s Musical

May 10

www.rli.uk.com/awards


The Global RLI Awards ceremony will once again be hosted by leading television, confidence and awards presenter Lucy Alexander, who I’m sure, will be making a video diary of the event again so make sure you get yourself on camera! The awards dinner presents a wonderful and rare opportunity to socialise with the best of the best in the world of retail and leisure, and recognise and celebrate the outstanding achievements of the industry over the past year. We at RLI are delighted to now finally be able to announce the highlyanticipated shortlist (see pages overleaf) and the tension is rising as the countdown to the big event is now well and truly on with this announcement. Recognising achievement throughout the industry, a prestigious panel of highly-respected business leaders from around the globe have judged this year’s nominations.The specially selected judging panel from all sectors of the industry looked for nominees to include and demonstrate a number of key elements in their submissions. Everyone at RLI would like to again express our deepest gratitude to this year’s Judging Panel for their hard work, commitment and attention to detail whilst putting together the shortlist – an enormous task given the extremely high standard and detailed quality of entries. Commenting on last year’s event, Patrick Chalhoub, Joint CEO of Chalhoub Group said: “On behalf of the Chalhoub Group, I would like to thank you for the RLI Gala Dinner of 10th May which was once again a stellar event and an exceptional, unforgettable occasion for all the attendees. The Chalhoub Group

certainly looks forward to ever more positive and fruitful opportunities for cooperation and outreach.” Also speaking about the event in Dubai, Fahimuddin Sharfuddin, CEO and Board Member, Cityland Group said: “Cityland see great synergies in associating with a prestigious brand like RLI and this was why we became the main ‘Entertainment Sponsor’ of the London West End Show ‘Motown’ at the prestigious 12th Annual Global RLI Awards.” “The Global RLI Awards is a fantastic event which offers a splendid platform to recognise and celebrate talent and initiatives within the industry. Personally I would like to congratulate Jayne for the energy and vibrancy she brings to the room making it ever so eclectic which makes the event even more special and memorable,” says Sanjay Manchanda, CEO of Nakheel. The Global RLI Awards is taking place in association with luxury powerhouse the Chalhoub Group, and the event would not be possible without this support and RLI would like to sincerely thank them for their much valued support. Once again, the event takes place together with the RLI Connect Global Retailtainment deal-making event, a sustained platform for doing business and building value through strategic partnerships, on a truly global scale. The Headline Sponsor for the event for the sixth year running is Sands Retail, whilst the Gold Sponsor is Grandscape. This latest edition of RLI Connect will take place at Stamford Bridge, home of Chelsea Football Club on the 8-9 May.


Shortlist BETH BUTTERWICK Chief Executive Officer Karen Millen

PATRICK CHALHOUB Joint Chief Executive Officer Chalhoub Group

jonathan M. doughty Global Head of Foodservice ECE Projektmanagement

DAVID FISCHEL Chief Executive Officer iNTU

1. RLI Future Project 2018

Hazens Shenzhen Longgang Longteng ● Maximall Pompeii Urban Adventure Long Beach ● Zhuhai Hengqin Headquarters Complex

2. RLI Most Anticipated Opening 2018

Ada Mall ● Cityland Mall ● Mica Mall ● Wuhan Park Place

3. RLI Most Innovative Retail & Leisure Concept 2018 Mall of Egypt ● Olympia 66 ● The Lexicon Bracknell ● The VOID

4. RLI International Retail & Leisure Destination 2018 Chongqing Landmark Riverside Park ● Suzhou Center Mall Vadistanbul AVM ● Westquay

5. RLI International Shopping Centre 2018 Mall of Egypt ● Olympia 66 Suzhou Center Mall ● Westgate Oxford

6. RLI International Outlet Centre 2018 Shanghai Village ● Viladecans The Style Outlets

7. RLI Shopping Centre Renovation 2018

Ala Moana Center ● China World Mall ● Grand Central, Birmingham ● M1 Adana

8. RLI UK Retailer 2018

JD Sports Fashion ● Joules ● Primark ● SuperGroup

9. RLI International Retailer 2018

DeFacto Retail ● Magnum Pleasure Stores ● Sacoor Brothers ● Zippy

The Judging Panel 2018


KEITH GRIFFITHS Chairman & Global Design Principal Aedas

CHRIS IGWE Co-Chair ULI Europe Retail & Entertainment Council

JAMES QUINN Editor Retail & Leisure International

TERRY LUNDGREN Executive Chairman Macy’s Incorporated

DAVID SYLVESTER Executive Vice President Global Retail Las Vegas Sands Corp

THEO PAPHITIS Chairman Theo Paphitis Retail Group

JUSTIN TAYLOR Head of EMEA Retail Cushman & Wakefield

10. RLI Emerging Market Retailer 2018 Colin’s ● Lulu Group International ● Virgin Megastore ● Zippy

11. RLI Global Leisure Operator 2018

Blackwood Global Brands ● KidZania ● The VOID

12. RLI Most Innovative Food & Beverage Concept 2018 BOXPARK, Croydon ● Lotte Department Store Food Hall Pink Fish ● Soft Republick

13. RLI Developer 2018

CapitaLand Ltd ● Dilmunia Mall Development Co. Futureal ● Hammerson

14. RLI Designer 2018

Chapman Taylor ● Design International ● HMKM ● Woods Bagot

15. RLI Contractor 2018

Clements Limited ● Marcon Fit-Out ● Portview Fit-Out ● Umdasch Shopfitting

16. RLI Interior Excellence 2018

Beymen, Bagdat - HMKM ● Harvey Nichols Knightsbridge - Portview Fit-Out The Mandrake - Beck Interiors ● The Perception at W London - Beck Interiors

17. RLI Rising Star 2018

Colin’s ● DeFacto Retail ● Sacoor Brothers ● Zippy

Sponsors to Date MARCH 2018 RETAIL & LEISURE INTERNATIONAL 33


Mixed-Use Profile - Hulhumalé

The City of Hope H

Strategically located off the northeast coast of Malé, the capital of the Maldives, Hulhumalé remains the only island connected to the main aviation hub of the country. Designed to be more than a city, Hulhumalé is on course to become the best place to live in the Maldives. RLI sat down with Mohamed Saiman, Managing Director of Housing Development Corporation Limited, the government appointed master developer of the project to learn more.

ulhumalé, the “City of Hope” presents a unique urbanisation in a country of limited resources. Phase I of the project began back in 1997 and a total of 188ha was completed by 2002. Initially the core focus was population consolidation and an additional 244ha as Phase II was reclaimed to broaden the scope of the project. This meant welcoming investments and realising a number of developments in various scales and sectors not traditionally confined to tourism. Housing Development Corporation (HDC) was initiated by a presidential decree in 2001 to transform the planned city, and the project will now see Hulhumalé become the first smart and sustainable city in the Maldives. Over the last 12 months, the project has reached many milestones, such as a number of public housing units reaching completion in Phase I, a revised number of public housing units for Phase II was agreed, leading telecommunication companies, international schools and banks all signed up to the project, a multispecialist hospital was launched, which was the largest investment ever made in

the health sector in the Maldives, and a community Center including cinema, restaurant and badminton court was introduced. “When the project began, we envisioned 30,000 people living there, and in the last couple of years we have expanded our target to 80,000 people,” says Mohamed Saiman, Managing Director of HDC. “We are also transforming the idea of Hulhumalé and its concept to what we call our Youth City, which will be made up of different development areas and features.” This major city project is set to consist of a variety of separate developments which are all integrated together in a wider context. The tourism district will be built to cater to tourists of different demographics, premium villas which are currently open for investment will have an excellent beach on hand for the owner’s personal use. The heritage island is a development merged in one of the oldest former resorts of Maldives, in the preserved island of Farukolhufushi, introducing new opportunities for cultural tourism. Upcoming developments also include the country’s first Yacht Marina and Cruise Terminal - an impeccable development to welcome the multitude of yachts and cruise liners visiting the Maldives, enabling the country to tap into the global cruise market for the first time. Family tourism is another sector which will be explored on site through an upcoming water theme park. Finally, an integrated shopping mall is one of the signed off developments on site. Completion of the integrated shopping mall and the commercial spine of the project would welcome various brand outlets, cafes and dining options to the scheme, adding commercial value to the city itself. Hulhumalé sets itself apart from other developments by being built on the lowest lying nation in the world, setting an example for countries battling climate change. It is a planned city wide development that is being built to safely relocate the growing population and upcoming generations to a much safer environment. “The scheme has been planned with different zones operating within different functions and varying land value which needs to be easily connected


to one another. The tourism zone, leisure zone, core business and high-end general residence are all linked via land,” explains Saiman. “Within Hulhumalé we have a public transportation system which provides interconnectivity throughout the neighbourhood. Throughout the city, we aim to maintain 2.5sq m open space index per person encouraging a greener lifestyle.” Planned green and blue corridors will run throughout Hulhumalé in both east-west axis and north-south axis allowing permeability on foot in both phases, and HDC is currently developing green guidelines for individual developments to make it more environmentally friendly and ecologically sustainable. “Hulhumalé will also serve as a hub of economic development, hosting a diverse set of district zones modelled off of Dubai and Singapore, clustering sectors such as IT, tourism and industry. This new city, dubbed the Youth City, provides a diverse set of opportunities for potential investors,” says Saiman. HDC is following a multi-sectoral approach between its various stakeholder groups to ensure the healthy growth of Hulhumalé. The group believes this will be one of the key drivers of success for the project, along with the fact

that the area already has a well-established urban tourism scene which can attract investors from all over the world. As the Maldives is situated in the middle of the Indian Ocean amidst the peak trade route, the location allows businesses with a presence in the country to connect to both the Indian and Asian markets, providing a strategic advantage. So looking ahead, what does Saiman believe to be the key priorities and what are the upcoming challenges for Hulhumalé? “I would say we are currently missing a proper shopping experience and conventional tourist attractions. Hulhumalé will change that. Hulhumalé will have planned open green spaces which will not only act as a sustainable city design but as attractive tourist sites. Our green initiative will not only green the whole city but will also drive tourism activity. We hope to achieve all of these things by 2020,” says Saiman. “As we go along the road we take pride in making memories, creating neighbourhoods and building a sense of belonging for the people who found new homes here in Hulhumalé.”

www.hdc.com.mv

MARCH 2018 RETAIL & LEISURE INTERNATIONAL 35


Retailer Profile - Zippy

A Meaningful Partner for Families Launched in Portugal 14 years ago, Zippy’s mission is to make life easier and more meaningful for families across the world. Here, RLI sits down with Joana Ribeiro da Silva, COO of Zippy and Sonae Sports & Fashion Administrator to discuss the brand’s international expansion plans moving forward.

S

ince its inception in 2004, Zippy has undergone a remarkable development and has become a case study for growth and internationalisation, staking its claim as a global brand. Experts in the world’s best relationship, the one between parents and their children, Zippy has consistently improved its value proposition to make the daily life of parents and children easier and more meaningful, all the while remaining price-conscious.

International expansion of the brand began in 2009, first in Spain and then in Saudi Arabia. Today, Zippy operates over 100 companyowned stores in 21 countries, and has additional operations across various retail channels such as department stores and multi-brand stores which accounts to more than 400 sales points worldwide. The last 12 months have been excellent for Zippy, which has seen the company achieve important growth in turnover and a relevant


expansion of its store network. “In the past year Zippy has launched 23 new stores, 12 of these were in new markets such as UAE, Indonesia, Angola and the island of Réunion while 11 were in markets where we were already in operation such as Portugal, Qatar, Dominican Republic and Tunisia,” explains Joana Ribeiro da Silva, Zippy COO and Sone Sports & Fashion Administrator. “This past year also saw us achieve an important milestone with the opening of our first international flagship store in Dubai Mall.” The recent opening of the store in Dubai Mall stands at 600sq m, making it the largest children’s store in the mall. Recently Zippy has also opened three other stores in the Emirates, along with six new stores in Indonesia. This year the company is preparing for major expansion, with new stores to be inaugurated in existing territories such as Armenia, Tunisia, and Angola. Agreements have also been signed for new countries which include Pakistan, Brazil and Algeria and six to seven stores are due to open in these territories over the next couple of years. The goal of the company has always been to make daily life easier and more meaningful for families and to understand the many needs and problems, whilst keeping up-to-date with the new paradigms in the behaviour of families. “It is this knowledge that empowers the team to develop products that are relevant in the daily lives of both parents and children,” explains Silva. “The seamless newborn clothes with organic raw materials, the mosquito repellent products, the BIG ME concept that encourages autonomy are all examples of our focus in bringing solutions for children and parent’s needs, making the daily life of families easier.” In recent times social media has evolved and grown so that it has become the brand’s chosen channel to communicate with its clients. Resources have been invested so that the brand has a ‘social first’ strategy and a strong presence on Instagram and Facebook, with adapted content for each network. Included in this strategy is the highlighting of work the company is undertaking with digital influencers and bloggers. With its comprehensive range, Zippy’s target clientele is every family with children under the age of 14 that looks for quality, style and a fair price point.“Families have evolved a great deal in terms of new behaviours, and as a brand that exists in partnership with its clients, we are always adapting our value proposition to this new reality,” says Silva. So why does Silva think customers remain loyal to the brand and what differentiates them from other children’s wear companies on the market? “Our clients remain with us because we guarantee thorough support from their child’s birth right through until they reach adolescence. Parents know they can find everything they need at Zippy for every moment in their child’s lives – from newborn to preteens; from bedtime to playtime to weekend strolls, with the most reliable, best value-for-money proposal in the market.” Zippy is a parent’s partner and remains by their side every step of the way. Offering everything a parent could need at any stage of their child’s life, it is a curious and enthusiastic brand that is uncomplicated and always reliable. “Looking ahead, remaining a meaningful partner for families from Portugal to Saudi Arabia is our main challenge. We are committed to delivering the best value for money offer in each market, offering products designed specifically for children’s needs at their different development stages,” Silva concludes.

www.zippykidstore.com MARCH 2018 RETAIL & LEISURE INTERNATIONAL 37


Mark Faithfull

Mark Faithfull crunches the numbers as he looks at analysis and expansion that reflects changing markets.

Following the

Money

Boxpark to open third London centre Boxpark 3.0 is to open with Quintain in London after the pop up mall specialist confirmed its third London site. The scheme will join Shoreditch and Croydon, the two currently operating developments. Boxpark Wembley will open its doors towards the end of 2018. Like its predecessor in Croydon, Boxpark Wembley will feature a selection of independent and established food traders from across London, and around the world, as well as an extensive events calendar, featuring over 200 varied and original events each year. It will also include a major 2,000 capacity arena space for large scale events, and a BoxBar, stocked with a top selection of craft beers, fine wines and spirits, for more intimate events. Roger Wade, Boxpark’s Creator and CEO, said:“We look forward to working closely with Quintain, Brent Council, and the other venue operators on the site, to develop a world class food, drink and entertainment destination, and possibly the best fan park in the world! Wembley Park is already home to thousands of residents and welcomes over 11 million visitors each year. It is also one of the most connected corners of north London and benefits from a wide range of attractive public spaces, housing developments and office and workspaces.”

The deal is the deal says UnibailRodamco Shopping centre giant UnibailRodamco is standing firm on its offer for Frank Lowy’s Westfield, saying “the price is what the price is.” In February, Unibail-Rodamco Chief Executive Christophe Cuvillier went to Australia to speak to Westfield institutional investors ahead of the release of the takeover document. “We think the price is full and fair and we think it’s the best price for Unibail-Rodamco shareholders and Westfield shareholders,” Cuvillier said of the offer. “When you think about it, two-thirds of UnibailRodamco shareholders are necessary to vote in favour of this and 75 per

cent of Westfield shareholders ... so it has to be at the right price for our shareholders and the right price for Westfield shareholders.” Unibail-Rodamco surprised investors last year with an offer for Westfield, valuing the Australian group at an equivalent $10.01 per security. But with the exchange rate between euros for the Paris-based group, US dollars for Westfield’s main US-based malls, and conversion back to Australian dollars, plus the falls in the share price of the two groups, the offer is now equal to $8.64. Cuvillier insisted that UnibailRodamco had a “proven track record” and offered “solid value” for Westfield and Unibail-Rodamco shareholders. “The Lowy family, which I have a lot of respect for and they are definitely astute businessmen, recommended [the offer] to their board and the board voted unanimously in favour of the transaction so I think the price is fair ... and the shareholders will be benefiting from the future value creation of the new company,” added Cuvillier. With the charm offensive to agree the deal now on, Unibail-Rodamco’s Chief Financial Officer, Jaap Tonckens, said: “The issues with exchange rate movements were always inherent in the Westfield share ownership. The strategic rationale makes imminent sense to put these two winners together. Look at where the stock prices are of other real estate companies recently ... they are always changing.”

38 RETAIL & LEISURE INTERNATIONAL MARCH 2018

Stockholm department store to be redeveloped Owner Hufvudstaden is to redevelop department store Nordiska Kompaniet in Stockholm. The renewal will encompass both the physical environment and the digital presence and will include expansion of the service range to meet customer demands and changing purchasing patterns. The company said that the store will become “larger and more personal, and it will acquire a more unique profile.” “Hufvudstaden’s aim is for Nordiska Kompaniet to reinforce its position as a world-class department store with a larger proportion of international, luxury brands, and to offer NK customers a successful store, food and service concept,” said

Ivo Stopner, President, Hufvudstaden. It will take around three years for NK Stockholm to make the transition and 50 per cent of the current floor space will be affected. The plan is to expand the total floor space by a further 20 per cent, partly by converting office space in the NK building into retailing space, but mainly by taking over a section of the Parkaden property on the other side of Regeringsgatan, and incorporating it into NK. Nordiska Kompaniet was founded in 1902 and is one of the strongest brands in Sweden. However, the department store has become tired despite its beautiful architecture and the emergence of stronger retail offers directly around it, especially those from pension fund and developer AMF, have left it looking jaded and tired. For more on global retail investment visit: www.retailpropertyanalyst.com


World Retail Congress returns to Europe for the 12th edition on the 17-19 April. Held in Madrid for the first time, the key theme is “Innovate to Win”. With a new location, fresh ideas, insightful discussions and actionable strategies, World Retail Congress brings together the leaders in the industry – as well as those disrupting it – to tell their stories. As part of our partnership with RLI, we are delighted to offer readers 10% off your retailer passes to World Retail Congress. To book, please visit worldretailcongress.com and enter the code RL1018.

WORLD RETAIL CONGRESS WHERE IDEAS GO GLOBAL

RETAIL PARTNERS:

5 STAR SPONSORS:


INSIGHT RLI

RETAIL

Deal or no Deal In this month’s insight, Alison Conley, Head of Retail & Consumer Products at MHA MacIntyre Hudson takes a look at the best and worst outcomes for UK retailers in the wake of Brexit.

T

he sums at stake for retailers as a result of Brexit are huge. With the value of UK imports from the EU and the rest of the world totalling £590.5bn, the threat of the import tariff postBrexit means UK retailers must re-examine their supply chains and scrutinise their product portfolio. Post Brexit, UK retailers’ reliance on imports will face challenges of ‘revolutionary’ proportions. The introduction of the import tariff in the absence of a free or fair trade deal with the EU will likely prompt many UK retailers to make drastic changes to their business operations and look for innovative ways to respond to changing consumer habits. For some of the biggest UK food retailers, the imposition of an average 22 per cent tariff would mean that top selling consumables such as vegetables, berries and clothing could suffer from a drastic change in consumer perception of ‘essential goods.’ Free from the parental guidance of the European Customs Union, the UK would be able to alter the tariffs on goods. Nonetheless, the World Trade Organisation (WTO) would insist that the UK did not discriminate between trade partners, unless a free trade agreement was in place or the aim was to give developing countries special access to the UK market. The UK would have to impose tariffs on all of its trade partners, including the EU, causing the price of imports in the UK to

40 RETAIL & LEISURE INTERNATIONAL MARCH 2018

increase significantly. Tariffs could be reduced or removed, particularly for goods not normally produced in the UK, but we are yet to see what the cost implications will then be for the British consumer. Movements in exchange rates and trade tariff changes could quickly affect the cost of obtaining imported goods. The increased cost will naturally filter into the prices charged to the retail consumer and domestic producers may, in turn, increase their prices in response. With all of this potential competition, the British consumer will need to be the top priority when the UK retailer assesses their pricing strategy. According to the House of Commons Retail Policy of 9 October 2017, the retail sector as a whole contributed £192bn to UK economic output (11.4 per cent of the total economic output in the UK) in 2016. However, the continuance of UK retailers’ ability to sustain some semblance of its economic record postBrexit will be, to some extent, dependent on how quickly UK retailers’ respond to the metamorphosed post-Brexit retail environment. Brexit will spell the end of the UK’s connections with the EU, but it is unlikely to render the UK retailer immediately bereft of the ability to influence controllable variables, such as, considering new formats, lay outs and positioning for proposed new or existing stores, along with the possibility of a more online presence.

Whilst the UK retailer cannot remove uncontrollable variables such as the potential for significant changes in the economic environment, there will inevitably be gaps within both the wholesale and retail markets which are ripe for exploitation by the opportunist retailer. Brexit may signal the ‘green light’ for some UK retailers to revise their business models in order to target new customer groups or regions. Mergers and acquisitions of retail groups could potentially imbue the post-Brexit retail scene with the vigor of enhanced portfolios and increased capital investment. Hypothetically speaking, retail mergers could also be a force for better risk management and more commitment to the enfranchisement of staff by means of training and development. The opportunist retailer could view Brexit as a catalyst for the opportunities to present alluring solutions to match the dilemmas yet to be faced by the ‘post-Brexit customer.’ However, such customer dilemmas should effectively translate into the production of adapted product portfolios which mirror the needs of this new genre of customer who will be forced by circumstance to be both choosy and ‘penny-conscious.’ Major UK retailers could adopt temporary measures post-Brexit, absorbing the increase in import charges to protect their market share from the likes of Amazon. The twists and turns of tactical ‘retail poker’ among retailers could be endless and the introduction of import tariffs will revolutionise trading relationships. The ‘Brexit Revolution’ could herald positive outcomes for the UK retailer as Britain could be better placed to enter trade agreements with countries such as China and the US, to date an elusive prospect for the EU. Nevertheless, the UK retailer will need to abandon any leanings towards short-termism and embrace the longterm by: 1. Reviewing supply chains; 2. Scrutinising and revising retail operating models; 3. Considering new technology to increase global connectivity; 4. Assessing the need for additional human capital; and 5. Applying for Authorised Economic Operator status to allow for faster access to certain simplified customs procedures, and in certain cases enable shipments to be ‘fasttracked’ through some customs and safety and security procedures.


The global platform for Department Stores

The Power of Luxury Redefined 24-25 May 2018 | London

At the 6th GDSS in London, highly experienced CEOs, experts and innovators from around the world will share their views on emerging opportunities in luxury for department stores and brands.

Register now

• Listen to compelling success stories • Discover insightful best practices and strategies • Meet top executives from department stores, brands and suppliers from all continents

The event will be held on 24-25 May 2018 at the Queen Elizabeth II Centre, London.

for the 6th GDSS on our website:

www.gdss2018.org

Simultaneous translation into Chinese provided.

GDSS 2018 is organized by Intercontinental Group of Department Stores in collaboration with Selfridges


Welcome to the RLI designers’ web guide, where the very best design specialists take the opportunity to present their on-line services to retailers and leisure operators, both nationally and internationally Hollywood-based 5+design is an international creative design studio providing award - winning architectural, planning, urban design and interior design services for some of the world’s best developers and brands. We create inviting and memorable retail, residential, hospitality and integrated mixed-use projects with a focus on the people who use them.

Broadway Malyan is a global architecture, urbanism and design practice. Distinguished by our global reach with 16 studios across world centres, unrivalled diversity with 500+ design experts and distinctive client focus with over 75% income from repeat business, we create worldclass and fully-integrated cities, places and buildings to unlock lasting value.

www.5plusdesign.com

Lefo Mall, Suzhou, China

www.broadwaymalyan.com

Concept i is an international award winning design studio specializing in Interior Design, Architecture, Leisure & Entertainment, Lighting and Graphic Design. With a strong focus on commercial projects, we undertake each commission as an enjoyable collaboration with our clients, adding value and creating leading edge human environments.

www.concept-i-design.com

Haskoll are a Londonbased award winning and leading international designled architects specialising in shopping centre, mixed-use, leisure and urban design. The creative and experienced team of architects and designers deliver a comprehensive and viable design and consultancy service to a wide range of premier clients across many European countries.

vsf-creative is a CEE-based architecture and design practice, which specialises in the design of retail and mixed-use schemes throughout Europe. The practice provides services as a strategic consultant, where the depth of our commercial understanding is targeted to contribute directly to the viability of the projects we deliver. For more details contact Paul Ayre at vsf-creative.

www.haskoll.co.uk

www.vsf-creative.com

BDP is at the forefront of retail design with an established reputation for completing innovative and successful projects for our clients. Our projects range from urban solutions with open streets, covered streets and arcades to stand alone fully enclosed destinations. They include configurations ranging from single level to multilevel arrangements to maximise a site’s value. Each solution is unique and responds to the individual brief and location.

Chapman Taylor is a multi-award winning global practice of architects and masterplanners. We are a world-leader in the design of retail and large scale mixed-use schemes. Operating from 18 regional studios, we have designed many of the world’s leading retail spaces across 90 countries globally. Our success is due to our best-inclass retail design know-how but most importantly our ability to deliver commercially successful buildings.

Renewed Retail at Paddington Station, London

www.bdp.com

www.chapmantaylor.com

Design International is an innovative architectural firm with vast experience on a global scale. Originally founded in Toronto, Canada, in 1965, Design International’s offices in London, Dubai, Milan, and Shanghai are internationally recognised for research studies, planning and design of mixed-use, retail and hospitality developments.

www.designinternational.com

tp bennett is a leading British designer of retail, leisure and mixed-use destinations. The practice is known for its cutting edge concepts for new schemes and for dramatic makeovers of existing centres. Its design philosophy embodies the latest design trends and the fine balance between innovative design and robust commercial thinking.

Leslie Jones Architecture is an award winning architectural practice specialising in retail, leisure and mixed use developments. From master planning through to asset management Leslie Jones has a proven track record in providing excellent design solutions for our clients.Visit our website to find out more or contact James Cons to discuss your particular requirements.

Arndale Centre, Eastbourne

www.tpbennett.com

www.lesliejones.co.uk


INSIGHT RLI

LEISURE

Hotel Brands, Online Travel Agents and Customer Loyalty

Daniel Larkin, Partner and Co-leader of the Global Hospitality Team at Bryan Cave LLP takes a look at how the rise of online travel agencies is impacting the hospitality sphere.

A

t first the growth of internet availability and functionality presented hotels and other travel service providers with a new opportunity to interact directly with their customers and disintermediate conventional travel agencies. However, it has also spawned the growth of online travel agencies (OTAs) such as Expedia and Travelocity, who have invested significantly in reservations and marketing platforms as well as internet savvy staff, and garnered a major share of hotel reservations traffic at commissions well above historic norms. Hotels big and small are now facing a very real challenge in the form of OTAs who are beginning to dominate this space. With the lines getting increasingly blurred, slowly the major hotel brands are fighting back. Their own online offerings are increasingly sophisticated and functional, and they have broadened their physical inventory through brand families, flexible franchising programs, affinity brands and marketing affiliations. Nonetheless, the OTAs cover all brands and destinations, and offer price comparison options and special discounts that not even the biggest of hotel groups can.

44 RETAIL & LEISURE INTERNATIONAL MARCH 2018

For independents and smaller brands, the challenges to regaining control of mainstream booking channels are still daunting. Marketing associations are helpful but cannot afford the investment in internet platforms the OTAs can. Some major brands have offered access to their websites to independents and smaller brands to deepen their distribution, but this is causing tension with fully branded properties on the sites.A focus on product is also the path for many independents to respond to OTAs’ marketing presence, especially for smaller iconic and boutique hotels who have a loyal clientele that knows them well and accesses them directly through specialist luxury travel agents and marketing associations such as Leading and Preferred. Customers do of course still have loyalties to specific brands and brand families, but booking through an OTA doesn’t limit their ability to collect loyalty points from a brand, and OTAs now have their own loyalty programs. While a savvy traveller may have a particular fondness for Westin for example, a JW Marriott right nearby at a meaningful discount will suit just fine. The brands still do

offer that personal touch, especially at property level, where you can speak with an individual personally familiar with the hotel and it’s place in the community. But the chains are also ever more likely to route calls to someone far away with no local knowledge and limited authority or time to cater to individual preferences. More importantly today, especially for experience-driven millennials, customers are attracted to brands that match their well-developed (and personally researched) product and service standards. So fitting into a specific quality category of peers is an important objective for all brands alike. And these are still defined by specific established and emerging brands and their peer groups. The brands and OTAs are also moving into a more benign relationship with each other. Brands appreciate the ability of the OTAs to deliver heads in beds they might not garner on their own, and the major ones have evolved their OTA pricing terms to within reach of historic travel agency norms. However, for independents and smaller brands the OTAs are still commanding high commissions. Some OTAs are even experimenting with lodging ownership and management, though this remains experimental and fraught with potential conflicts with major distribution partners. While busy travellers appreciate the time savings and pricing advantages of booking through OTAs, they still have their own determined views, based on experience with specific branded hotels, and do not look to OTAs in this respect. The hotel industry has always fostered and thrived with third party booking channels, and the largest of them have always been able to bargain hard with major brands on pricing and room availability for their own clientele. The major OTAs have dramatically changed the character of the playing field, and garnered handsome profits in doing so. Looking ahead, others are eyeing this space, and the major chains in a consolidating industry are ever better equipped to invest in the reservations and marketing platforms to better leverage their control of the underlying lodging product.


European Conference Fairmont Rey Juan Carlos I | Barcelona, Spain 25-26 April 2018 | #ICSCEurope

Space, Place and the Future of Retail • Learn from 50+ visionary thought-leaders • Connect with peers from 40+ countries • Discover the latest and greatest in international retail real estate

Together with ICSC European Outlet Conference

Register now at www.icsc.org/2018EU ICSC Global Sponsor

In association with:

ICSC European Partners

Gold Sponsors

Silver Sponsor

RetailReport


FIT-OUT WEB GALLERY Welcome to the RLI shopfitters’ web guide, where the very best fit-out specialists take the opportunity to present their on-line services to retailers and leisure operators, both nationally and internationally

Barbour Fit Out Specialists have 50 years of knowledge and experience in delivering top quality fit outs in the retail, commercial and public sectors. In house labour and bespoke joinery manufacturing produce projects of the highest quality time and again with our client driven focus giving reassurance to our clients’ that their projects are delivered on time and on budget every time.

Clements specialize in building retail environments and have a proven track-record in furniture production, project management and full turnkey solutions. With an in-house production facility extending to over 60,000 square feet, Clements offer a multidisciplined resource including joinery, a full CNC capability, acrylics, spray finishes and polishing. Fossil, House OF Fraser, Glasgow

www.clementsretail.com

www.barbourfitout.co.uk

Interserve Interiors, the specialist fit-out division of the Interserve Group, shares in the company’s visions, goals and values. Our customers are at the heart of our business and we are delighted to be able to offer innovation and flexibility whilst providing a comprehensive design, in-house manufacture and installation service to the retail, leisure and hospitality industries.

www.interserve.com/shopfitting-and-interiors

Our highly skilled and experienced team consistently deliver top-quality projects that ensure our client’s job is made as easy as possible. This approach has seen Portview develop into an award-winning international provider of highquality interior fit-outs in the retail, hotel, restaurant, museum, finance and office sectors.

oscar london oscarde dela larenta, renta, london

www.portview.co.uk Building Experience - Schwitzke Project offers complete concepts for individual shopfitting from a single source. The company’s core competence lies in the implementation of concepts into ready-to-use stores, incorporating the brand’s identity as well as local conditions. Brands and retailers from all over the world trust in the expertise of Schwitzke Project’s internationally experienced team to bring their brand images to life.

NJF Shopfitting provide high-quality refurbishments and fit-outs for many of the UK and Europe’s leading fashion and commercial brands. With an experienced and multi-skilled team, you can depend on us for exceptional project management, quality and service. From our Oxfordshire base we provide in-house bespoke joinery and work throughout the UK and Europe specialising in fit-outs for the retail, leisure and hospitality industries.

www.njfcommercial.co.uk

Railston is the specialist in the design, supply and installation of retail display equipment, offering our clients a global service. We also have expertise in handling large, roll-out shopfitting programmes across Europe. With over 30 years’ experience, we work with some of the world’s largest retailers, ensuring the highest quality and professionalism in everything we do.

www.railston.co.uk

Umdasch - Premium & Travel Retail delivers 150 years of our heritage and expertise to make your store look better than the rest. We work with you on an individual basis to ensure your vision is made and installed to exceed your expectations. Premium & Travel Retail is our passion.

www.umdasch-shopfitting.com

www.schwitzke-project.com

Vitra - Engineering and implementing retail concepts. Vitra’s key strength is derived from a combination of market expertise, technical competence and international presence. Quality, service and best value are core elements of our company culture.

To promote your fit-out services to an annual global readership in excess of 900,000, including free reproduction online, please contact: the RLI sales team. Tel: +44 (0)1706 212200

www.vitra.com

info@rli.uk.com


You’re in capable hands when you entrust your project to bridgford interiors. With a breadth and depth of experience that enables us to tackle any project, anywhere... we will be sure to provide the complete fit-out solution. Contact us to discuss the successful delivery of your next retail, leisure or hospitality project...

A perfect handover every time for the Bridgford Interiors team...

se rvi ce

qu alit y

se rvi ce

ty fe sa

e u l va

e u l va

bridgford interiors limited bridgford building, wellington crescent, fradley park lichfield, staffordshire WS13 8RZ t : 01543 443200 e : alan.palmer@bridgford.co.uk w : www.bridgford.co.uk

am te

ty fe sa

lue a v

Interior fit out specialists

am te

ty fe sa

lue va


MIPIM Insight

Mapping World Urbanity

Manhattan West, New York City, US

Developer: Brookfield Property Partners

The 29th edition of MIPIM will take place on the 13-16 March at its home at Palais des Festivals in Cannes. A leading event in the property market, this year’s event is set to welcome over 24,000 participants from 100 countries for four days of networking, learning and transaction through premium events, conferences and dedicated exhibition zones.

E

stablished almost 30 years ago, the 2018 edition of MIPIM will feature more than 360 speakers and over 100 conference sessions, as some of the most influential international property players gather in one location from the office, residential, retail, healthcare, sport, logistics and industrial sectors for an event unlike any other. With 20,000sq m of exhibition space to traverse during your time on site, MIPIM is the premier property expo to discover opportunities and

meet key international stakeholders. For investors it’s a chance to find new projects and assets to invest in, for hotel groups the show presents an opportunity to network with potential business partners and for developers the exhibition area presents an ideal platform to showcase your projects to international buyers. The central theme of MIPIM 2018 is showcasing the urban world we now live in. The expansion of urban areas is redrawing the world map, helping to reposition cities – rather than countries – as economic powers.


Innovation Park, Buenos Aires, Argentina Presented by The City of Buenos Aires

This year MIPIM will explore how the future of urban living and how these changes will affect the strategies of the property industry. On show this year will also be three key expo trends on display. These are Hotel & Tourism, which offers attendees the chance to connect with hospitality and property industry professionals in MIPIM’s dedicated Hotel & Tourism area. Alongside this will be a focus on Healthcare, which will feature an exhibition, networking and conference platform gathering all the key players of the medical and healthcare property sector and finally, there will the MIPIM Innovation Forum, a dedicated zone which will explore the most innovative solutions and practices designed to increase the value of property assets, and the zone will have a programme of conferences, case studies and pitching sessions. Alongside all this of course there will be all the latest international projects from developers across the globe, and below RLI takes a look at just some of the ones on show: Project Showcase: Americas The ongoing construction of the Innovation Park in Buenos Aires, which is being presented by the City of Buenos Aires, entails the relocation of a 16ha shooting range in order to develop and showcase an ‘innovation ecosystem’ within one of the city’s most prestigious and well-known areas. By creating a range of public and private buildings dedicated to innovation, the initiative aims to create the conditions necessary for attracting, developing and retaining talent. The project will comprise a mixture of residential and commercial assets. No completion date for the Innovation Park has been given. Located on a site of over 24ha in Toronto, East Harbour is currently

the largest commercial development planned in Canada and will be a world-class destination for business, art and entertainment. The project, being constructed on a former industrial site by developer First Gulf, will provide 13 million square feet of office, retail, institutional, entertainment and cultural space and will employ more than 50,000 people. Upon completion, East Harbour will be a technologically advanced sustainable development and registered Eco District and will be accessible by bicycle and on foot. Espace Montmorency is the largest commercial real estate development in Laval, a city on Montréal’s North Shore. Valued at some €328M, it will be built in four phases and when complete will consist of 8- to 20-storey towers providing a total of 130,075sq m of leasable space.The project will have retail units, offices, residential units, a seniors’ residence, a hotel and public spaces. Strategically located in downtown Laval, developer Fonds immobilier de solidarité FTQ is aiming for LEED Gold certification. Also presented by Fonds immobilier de solidarité FTQ is the Solar Uniquartier in Brossard, Montreal.The vast €854M green, transit-oriented development centred on the future light rail transit system that will enable residents to reach downtown Montréal in 15 minutes. Uniquartier will consist of three main components: a 2,600-unit residential component, 46,500sq m of offices and a 55,750sq m commercial component. A hotel, conference centre and multi-use complex are also planned, as well as an entertainment venue with a seating capacity of 5,000 and a 12,000sq m park at the centre of the neighbourhood. Being developed by Brookfield Property Partners and with a planned opening date in 2020, Manhattan West is an 8-acre, six-building mixeduse development, stretching from Ninth Avenue to Tenth Avenue and MARCH 2018 RETAIL & LEISURE INTERNATIONAL 49


East Harbour, Ontario, Canada Developer: First Gulf

31st Street to 33rd Street. In Brookfield placemaking style, Manhattan West will feature nearly 6 million square feet of Class-A office space (including The Lofts, Five Manhattan West, and new buildings One and Two Manhattan West), luxury residences at The Eugene, and a boutique hotel. A vibrant urban landscape with landscaped gardens and dynamic street front retail will bring together high-end, experiential shops and innovative culinary concepts, enlivened with public art and events by Arts Brookfield, Brookfield’s award-winning arts and entertainment program. Manhattan West is highly accessible, situated between the soon-to-be redeveloped Penn Station – the busiest train station in North America – and the new seven-train station at Hudson Yards, New York City’s first subway extension in decades. Project Showcase: Asia RMZ Corp presents its first retail masterpiece ‘RMZ Galleria’, an integrated shopping arcade with a distinctive retail portfolio. The mall is well-placed to offer the best-in-class retail and entertainment experiences to its patrons, catering to the needs of the upscale catchment from the young and aspirational to the deep-rooted and traditional. RMZ Galleria is strategically located in the northern corridor of Bangalore, in close proximity to the commercial and residential areas, as well as, the international airport. The soon-to-be-launched mall includes a carefully curated range of retail and entertainment options with a hypermarket, five-screen multiplex, over 100 retail outlets including top apparel and convenience stores along with a wide array of multi cuisine offerings with restaurants and cafés. To provide an unparalleled ease of access, the mall will include multi-storied parking, making it a one-stop international shopping and leisure destination for all. Housing Development Corporation (HDC) is the government appointed master developer, builder and regulator for the development of Hulhumalé, a planned city situated in the capital region of the Maldives. The ‘City of Hope’ is a reclaimed island located 8km off the North East 50 RETAIL & LEISURE INTERNATIONAL MARCH 2018

Coast of Malé, the capital of Maldives and 6.5km from Velana International Airport, Hulhulé. The initial reclamation of Hulhumalé Phase I consisting of 188 hectares was completed in 2002. With an aim to relieve the congestion and housing crisis in Malé, the city of Hulhumalé has been planned intelligently to accommodate the growing population with a design incorporating a mix of urban and island life for its residents and visitors. The Tokiwabashi District Redevelopment by Mitsubishi Estate Co., Ltd. is a large scale redevelopment project that covers 3.1ha in the Tokiwabashi District and will be the largest project in the vicinity. The project entails the development of a 390m super-high-rise tower (Building B) that will become a new landmark for Tokyo, and a plaza of approximately 7,000sq m to support the area as a busy global centre. The project comprises four buildings of 140,000sq m, 490,000sq m, 20,000sq m and 30,000sq m, providing a mix of offices, retail and parking. This major project has a planned opening of between 2021 and 2027. Hanshin Electric Railway Co and Hankyu Corporation are developing the Umeda 1-1 Project which comprises a 41-floor high-rise, including three levels below ground, in the heart of the Umeda area of Osaka. The project will comprise office space equipped with the latest technology, a department store and conference space designed to stimulate business activity. By integrating the building with surrounding structures, the developers hope to create a safe, comfortable, high-quality urban environment that boosts Osaka’s international competitiveness. Existing structures will gradually be rebuilt with the aim of completing the entire project, including office space, by 2022. The Yotsuya station front urban renewal project is an urban redevelopment project on public land in front of Yotsuya station which is at the mid-point of the Yamanote circular railway line in Tokyo. High quality offices, a commercial zone and open spaces will encourage business while improving disaster prevention measures and creating green space in front of the Edo Castle’s outer moat. The project is being presented by


LEADING INVESTMENT AND DEVELOPMENT MANAGER OF COMMERCIAL REAL ESTATE IN TURKEY AND EUROPE

FRANKFURT

GENEVA

ISTANBUL

LONDON

LUXEMBOURG

MILAN

PARIS

STOCKHOLM

Esentepe Mah. Büyükdere Cad. Astoria Kuleleri No: 127 A Blok Kat: 10 Sisli / İstanbul, Turkey T: +90 212 215 50 95 F: +90 212 215 50 96 49 Grosvenor Street W1K 3HP London, UK T: +44 (0) 207 838 7900 F: +44 (0) 207 838 7858 6A, route de Treves L - 2633 Senningerberg Luxembourg T: +352 26 94 81 1 F: +352 26 94 81 50 www.aerium.com


Funan, Downtown Core, Singapore Developer: CapitaLand

Urban Renaissance Agency and the 139,600sq m project is in line to be completed in 2020. Owned and being redeveloped by CapitaLand, Funan is set to reopen in 2019 and become an exciting lifestyle destination plugged into the world of consumer with a millennial mindset, in the heart of Singapore’s Civic & Culutral District. A new paradigm for live, work and play, Funan will house a mall of the future serving as a platform to inspire retail innovation; co-working spaces for the new workforce generation; and coliving apartments for hip, young professionals. Its retail arm takes centre stage and puts an innovative spin to retail therapy, where shoppers enjoy choices in line with their interests through ‘passion clusters’ like ‘tech’, ‘fit’ and ‘taste’, for more personalised and memorable shopping experiences. Project Showcase: Europe The Trilogy Limassol Seafront project in Cyprus will comprise three beachfront towers of luxury apartments and offices totaling 61,802sq m and the integrated mixed-use development will be in a prime location. Presented by Cybarco Development Ltd, the scheme also has private Esas 10 Burda Mall, Balikisir,Turkey Developer: Esas Properties

52 RETAIL & LEISURE INTERNATIONAL MARCH 2018

indoor and outdoor facilities, as well as a public plaza with restaurants, cafes, bars and shops. Three distinct social areas will provide resident-only secluded facilities as well as a public space that can be enjoyed by everyone. The opening date of Prague The Style Outlets has been set for 26 April. Located in the capital of the Czech Republic, the scheme is a joint one between Neinver and The Prague Outlet. Once opened it will be the largest outlet centre in the country, and the first phase will feature close to 20,000sq m of gross leasable area, 115 units and 2,400 parking spaces. Phase two will boost the total space to 30,000sq m of GLA and 190 units. The outlet will also offer services and amenities such as a playground, free Wi-Fi, lounges, and VAT refund. Located in one of Europe’s top tourist destinations, which receives over seven million tourists every year, the centre will also benefit from a strong catchment area of 4.6 million people within a 90-minute radius, with convenient public transport links. Rue Bordelaise is a new pedestrian shopping street on the approach to the railway station. Roadbuilding is set to commence in 2021. Under development by Apsys, the project will be similar to the city’s main shopping street, Rue Sainte Catherine, with fashion, beauty, health


Amsterdam The Style Outlets

Prague The Style Outlets

Vicolungo The Style Outlets

Halle Leipzig The Style Outlets

EXPANDING OUR PORTFOLIO AND CONSOLIDATING OUR LEADERSHIP IN EUROPE

CZECH REPUBLIC

PARTNERSHIP

INVESTMENT

FRANCE

GERMANY

DEVELOPMENT

Prague The Style Outlets, Czech Republic - Opening 26.4.2018 Amsterdam The Style Outlets, The Netherlands - Opening 2019 Alpes The Style Outlets, France - Opening 2020 Halle Leipzig The Style Outlets, Germany - Phase II April 2018 Vicolungo The Style Outlets, Italy - Refurbishment 2018 FACTORY & Futura Park Krakรณw, Poland - Refurbishment March 2018

ITALY

POLAND

LEASING

SPAIN

NETHERLANDS

MANAGEMENT

RETAIL EXPERTISE


Bispevika, Oslo, Norway

Developer: Oslo U Utvikling

and leisure retailers. The existing Carrefour market will remain part of the scheme but relocated to a new site. Designed to harmonise with Bordeaux’s architecture, Rue Bordelaise may be many travellers’ first experience of Bordeaux and will be an invitation to the remodelled banks of the Garonne and its quays, especially those near Saint-Jean Bridge. The new district will also provide offices, housing and about 26,000sq m of shops. The project was designed by the Maison Edouard François architectural agency. Bordeaux’s future Belvédère district will be a key part of the metropolitan city centre’s extension on the right bank of the Garonne. The project will create a new centre close to the Bordeaux Saint Jean TGV railway station (2 hours from Paris). Developers Nexity, Altarea Cogedim Cedet, Warsaw, Poland

Developer: Immobel Poland

54 RETAIL & LEISURE INTERNATIONAL MARCH 2018

and Pitch Promotion are developing a mixed-use district with a large number of housing units and a tertiary centre which will have close links to the left bank’s business area.The district’s square, Place du Belvédère, is a similar size to Bordeaux’s Place de la Bourse, and has a wide selection of shops at ground level. Nearby, will be 50,000sq m of office space, 72,000sq m of housing and 10,000sq m of businesses such as cafés/restaurants, food shops and supermarkets, sporting and cultural facilities. The project has a planned opening date between 2020 and 2023 and was designed by the Güller Güller and Hondelatte Laporte architectural practices. Euroméditerranée is a project of national importance whose aim is to position Marseille alongside the largest European cities. With 480ha of land, Euroméditerranée is the largest urban renewal operation in Europe.


You want to invest in a company with a healthy ROI. So do we.

With over 60 years of experience and more than 375 hotels in 43 countries on four continents, Meliá Hotels International is one of the world’s leading hospitality companies. An opportunity to invest in a company with great ROI. An opportunity to invest in a relationship that’s mutually rewarding. 30 consecutive quarters of RevPAR growth and a 5.6% increase in annual RevPAR in 2017 compared to 2016.

LET’S START SOMETHING TOGETHER When you belong, we go further

Gran Meliá Palacio de los Duques, Madrid

www.meliadevelopment.com

ME Ibiza

ME London


City Park, Moscow, Russia Developer: MonArch Group

The next phase of project, Les Fabriques, being created by Linkcity and UrbanEra, is a collaborative, innovative and open eco-neighborhood for all. The project will ensure transmission of knowledge and a social mix conducive to local craftsmen, designers, manufacturers and entrepreneurs who will inspire others. Les Fabriques district will provide 800 jobs during the development phase. The project will create 170,000sq m of housing, 44,000sq m of offices, 24,000sq m of retail, light industrial and workshop space and 10,000sq m of public infrastructure. Produced by Groupe Duval, the mixed-use Passage de l’Arsenal project is located in the very heart of Valenciennes, 18 m from the Place d’Armes, in a natural extension of the city centre’s retail core. This new city district will create a natural link between Valenciennes’ prime retail pitch and the historic General Hospital site. The pedestrian mall and the quality of shops and services will make this new pedestrian street a hotspot for the animation of central Valenciennes. By the end of 2019, this new site will accommodate more than 12,200sq m comprising 4,440sq m of shops and services, a senior residence with 90 apartments, two buildings totalling 51 housing units and close to 300 apartments plus parking spaces. Amalia, being developed by ICN Development & Tralux, will combine luxurious living, working and shopping in the historical centre of the city of Luxembourg. Modern interiors are being created behind preserved historic façades in a project designed by Tatiana Fabeck Architects. The project is located next to the Fënsterschlass residence and the buildings share an underground connection, enabling Amalia residents to use the Fënsterschlass access to the car park. All units, including residential, commercial and offices will be completed by the end of 2020. OSU (Oslo S Utvikling) is developing its ‘Bispevika’ in Oslo, Norway. Located within the fjord-side Bjørvika area of the city centre, adjacent to the Central Station and cultural institutions like the Opera House and the new Munch Museum, Bispevika is one of the most strategic and highly anticipated locations in Oslo today. Of the total 900,000sq m in Bjørvika, OSU is responsible for delivering 340,000sq m of new retail, office and 56 RETAIL & LEISURE INTERNATIONAL MARCH 2018

residential space. The development is already under construction with the first stage, the recently completed Barcode, having brought 10,000 workers to the area.The Bjørvika offer will consist of 30,000sq m of retail space, 5,000 apartments and approximately 400,000sq m of offices. When complete, the area will have 20,000 workers and 10,000 residents. Okam Capital plans to create the Bohema Strefa Praga project in the former Pollena Uroda factory and a new building which is to be constructed alongside it, thus combining tradition and modernity. The aim of the development is to re-energise the 19th century building which has been vacant for years. The project, located at Warsaw’s 20 Szwedzka Street, will provide cultural and entertainment facilities in a 4.3ha complex of apartments, office space with co-working zones, retail and service space for local entrepreneurs, and apart-hotels. A lively public space will be created in the square at the centre of the project which is marked by a preserved factory chimney. Cedet entails the restoration and expansion of a historic building at Warsaw’s 50 Krucza Street, a modernistic example of Polish post-war architecture. The Cedet building combines retail and high quality office space in two parts: a carefully revitalised department store and a new building. It is a strategic communication hub which combines business, retail and social life at the conjunction of important streets, tram and bus lines, railways and underground routes. Cedet will have seven storeys with four underground levels. The retail section will be on lower-ground, ground and first floors and all of the retail units will have independent street access. Offices are located on the upper floors with an entrance and reception area on Krucza Street. The building will comprise 15,266sq m of office space, 7,062sq m of retail and underground parking. The project is being developed by Immobel Poland and the opening is planned for this year. Nautilus Gdansk is a multifunctional leisure & edutainment centre located in one of the most attractive parts of the City of Gdansk – the Letnica. Next to the Arena Gdansk Municipal Stadium it will create an


Passage de l’Arsenal,Valenciennes, France Developer: Groupe Duval

entertainment and leisure hub for both citizens and tourists.The complex features a South America-themed oceanarium, 5D exploration centre, an indoor Tropical Lagoon with natural palm trees and water relaxation zone, food court and a themed shopping area, a medical centre and a four-star apart hotel. Nautilus has been planned to serve over five million visitors per year and offers lease options for retail operators. Nautilus is a joint project of the Arena Gdansk and PFI Future – a specialised investment and management company and is set to open in 2021. City Park is a premium residential quarter located in a prestigious western part of Moscow central district. Presented by the MonArch Group and with an opening date of 12 July 2020, City Park will also include underground parking for residents, a fitness club with swimming pool, on-site kindergarten and playgrounds, shops and restaurants along with unique landscaping, fountains and places to rest. Located near the Moscow River and close to one of the best Moscow parks “Krasnaya Presnya” and the Krasnopresnenskie ponds, the complex is within walking distance of a range of attractions including the White house, the Expo centre, the skyscrapers of Moscow City, the Afimall shopping centre, Moscow zoo, cinemas and the best Moscow restaurants. Golden City occupies a 15ha site next to the passenger harbour at Vasilievsky Island. Planned for completion in phases by 2024, the scheme will provide 450,000sq m of offices, retail and housing in a high-quality waterfront environment. Golden City is set to become a new landmark for the 100,000 passengers who arrive every day in the high season to visit the historic heart of St Petersburg. For many visitors, the Glorax Development project will become the calling-card of St Petersburg and their first impression of Russia. The Government of Catalonia, through Incasòl (the Catalan Land 58 RETAIL & LEISURE INTERNATIONAL MARCH 2018

Institute), and Barcelona City Council are committed to fostering the execution of new strategic projects in Catalonia, especially in the Barcelona metropolitan area, as well as developing the most important logistics facilities around the Mediterranean Corridor. BarcelonaCatalonia is made up of a set of projects located in the metropolitan area to form a fairer, more efficient and more sustainable urban development model. A model that opts for redevelopment as a way of dealing with social inequalities and improving quality of life, and as a strategy to begin the energy transition to reduce dependence on fossil fuels, reduce emissions of greenhouse gases and cut emissions of atmospheric pollutants. Founded in 1956 in Palma de Mallorca (Spain), Meliá Hotels International is one of the largest holiday hotel companies in the world, as well as the absolute leader in the Spanish market, both in leisure and business. It currently has more than 370 hotels distributed in 43 countries on four continents, marketed under the following brands: Gran Meliá, Meliá, Paradisus Resorts, ME by Meliá, Innside by Meliá, TRYP by Wyndham, Sol Hotels and Club Meliá. Naturally though, Spain is the company’s largest market with more than 150 hotels in operation and according to Brand Finance, it is the highest rated hotel chain in the country. The Meatpacking District of Stockholm, or Slakthusområdet, was originally built in 1912. Work has begun to transform the area from one entirely focused on business, to a mixed district where new homes, businesses, services and culture coexist. Tradition and heritage is being preserved by investment in public activities related to gastronomy and events, preserving cultural values and adding new, varied buildings and new public spaces, with a focus on sustainable mobility. The Meatpacking District will provide around 4,000 new homes, 10,000 workplaces and


W E ’ R E AT M I P I M TEXT OR CALL AF @ +44 7925 642266 Aylesworth Fleming is a full-service communications and marketing agency with over 30 years’ experience in commercial and residential property marketing. We are based in the UK, with offices in London, Bournemouth, Bristol, Leicester and Manchester. Our unique approach is driven through customer-focused Street Smart Solutions, and our insights go on to optimise lead generation and sales conversions. Being part of the Inside Ideas Group, our reach is international. Find out more @ mipim.AFagency.co.uk

STRATEGIC PLANNING | CREATIVE | EXPERIENTIAL | PR | SOCIAL | VIDEO | CONTENT | EVENTS | PRODUCTION | DELIVERY & MEASUREMENT Calls and text messages will be charged at your standard network rate.


buildings, while 10,000 new workplaces will be provided in 90,000sq m of new space built for commerce, restaurants and services. Construction will start in 2019/2020. Completion is expected around 2030. The newest extension project invested by Ærium, developed by Retfund, the development management team of Ærium, is Carrefour Bursa Shopping Center which is located in the western part of Bursa and is expected to be completed in 2020. Carrefour Bursa Shopping Center, which is the first shopping centre opened in the excellent location of the district of Nilufer was launched in 2001. Built on a land area of 100,000sq m, Carrefour Bursa Shopping Center has a total existing leasable area of 60,000sq m and will be extended to almost 90,000sq m. It hosts an average of over 10 million visitors a year thanks to its exceptional location and strong shop mix consisting of 146 brands including the largest food court in the city, a cinema, high performing electronics

tenant and a DIY store. Upon completion the centre will be renamed to Bursa Nil City. Esas Properties’ new investment Esas 01 Burda, a shopping mall located in Adana, Turkey, has a 15,000sq m shopping area, 4,500sq m of cafes and restaurants, a 2,200sq m entertainment centre and a 2,300sq m, 10-theatre cinema complex. With its total of 60,000sq m and parking for 2,500 cars, Esas 01 Burda will attract tourists as well as local people. The project is convenient for public transport with access to the airport, bus and train stations. The estimated cost of the project is €122.5M and it is planned to open this year. Another project on show by Esas Properties is Esas 10 Burda, a shopping mall located in Balikesir, Turkey. Esas 10 Burda will have approximately 150 stores, with a diverse range of shopping categories and a full range of brands. Esas 10 Burda has a 39,433sq m shopping area, 4,145sq m of cafes and restaurants, 2,000sq

m entertainment centre and a 2,500sq m cinema complex with eight movie theatres.The shopping mall has 1,800 parking spaces. The estimated cost of the project is €81.7M and it is also due to open this year. Finally Esas Properties will be showcasing Esas 39 Burda, a shopping mall located in Luleburgaz, Turkey. Esas 39 Burda, will focus strongly on entertainment and leisure. It will have approximately 100 stores, a 1,000sq m food court with cafes and restaurants, a 1,600sq m entertainment centre, a 1,200sq m electronics market and 1,300sq m hypermarket. Esas 39 Burda shopping mall aims to create social space for the people of Luleburgaz with its large food and beverage provision, and seven movie theatres. Planned opening date is this year. In the UK, developer Barratt’s High Street Quarter is a mixed-use scheme in the centre of Hounslow, designed to spark the regeneration of the surrounding area.The project will provide 527 private and affordable homes within a 27-storey residential tower, and over 134,000sq ft of commercial floorspace for retail and restaurants and a multiplex cinema set around a new public square. Seven Capital’s £270M development in Swindon will completely regenerate the North Star site and create a regional leisure centre that will have a transformational impact on the town. The proposed scheme includes: a 2,000sq m snow and ski centre, the largest in the UK; a 130-bed hotel; a 14-screen IMAX cinema with the largest IMAX screen in the UK; a Hollywood Bowl bowling alley and further leisure attractions including trampolining and climbing as well as restaurant and retail units. Project Showcase: Middle East & Africa Created and master developed by Nakheel, the award-winning Palm Jumeirah is a landmark in engineering. Shaped like a date palm – the national plant of the UAE - with luxury residences, retail and leisure facilities across its three main areas – the trunk, crescent, and fronds. The trunk includes waterfront villas, apartments and penthouses, retail and dining destinations, as well as five-star resorts. It also features Al Ittihad Park, Dubai’s first indigenous park, featuring over 60 trees, plants and shrubs of the UAE surrounded by a 3.2 km jogging track. The Palm’s 17 fronds contain luxurious beachfront villas while stretching along the crescent is The Boardwalk, a seafront promenade with food trucks and spectacular views.


Palm Tower, Dubai, UAE Developer: Nakheel

Also being showcased by Nakheel at MIPIM is The Palm Tower, a 52-storey hotel and residential development at the heart of Palm Jumeirah and comprises 432 luxury residences and a five-star, 290-room hotel with an array of dining and leisure facilities.These include a rooftop infinity pool, restaurant and viewing deck. Luxury hotel St. Regis Dubai– The Palm, will occupy the first 18 floors of the building. The residences include fully furnished studios and one-, two- and three-bedroom apartments with views of Palm Jumeirah, the Arabian Gulf and the Dubai skyline. Nakheel Mall is directly connected to the tower and provides 1.2 million square feet of leasable space with 350 shops, a nine-screen cinema, medical centre and fitness complex as well as a fine dining roof plaza. The Palm Tower is accessible via The Palm Monorail and is within

easy reach of the Dubai Tram and Dubai Metro. Palm Exotijca is a 61-storey, ultra-luxury mixed-use development with unique architecture located in Watamu, Kenya. Presented by Global Real Estate, the first-of-its kind, this 343m innovative skyscraper will define a new way of living in Kenya and will feature a five-star branded hotel alongside retail, commercial, dining and entertainment amenities. It will have 180 units of luxury serviced residences, available to investors all around the world. Leisure and wellness facilities include a casino, convention centre, swimming pool, spa, health centre and an observatory deck overlooking the sea at Watamu. A state-of-the-art elevated skywalk will provide access to a private beachfront for residents and guests.

Access the World Lease. Buy. Sell. Manage. Commercial Real Estate Services

Please Visit Us at MIPIM 2018, Booth R7.F15 www.naiglobal.com


CONFERENCES & EVENTS 2018

PROGRAMME AT-A-GLANCE MONDAY 12 MARCH 18.30 | 23.00

CLOSED DOOR EVENTS

FINANCE & INVESTMENT

Carlton Hotel

By invitation only

Sponsors: Aberdeen Standard Investments, AXA IM - Real Assets, CMS, KPMG, RCA, Rockspring

TUESDAY 13 MARCH MAIN ROOM

WORLD TRENDS ROOM

PALAIS 3

14.00 | 14.45

EUROPE

15.15 | 16.00

EUROPE

Brexit: a new face for Europe

ECONOMY

World economy: creating a new ecosystem

17.45 | 18.30

16.30 | 17.15

EUROPE

Smart cities in France: a thriving future

REGULATION

Local markets: specificities to understand

17.45 | 18.30

PALAIS 3

14.00 | 14.45

HEALTHCARE

15.15 | 16.00

HEALTHCARE

Senior serviced residences by Domitys: a french success story to be exported Sponsor: Domitys

London: a special city in a world of cities

16.30 | 17.15

MARKET TRENDS ROOM

PALAIS 3

Seniors: the new age in urban space Sponsor: Threestones Capital

16.30 | 17.15

LOGISTICS

Investment Outlook 2020: European Logistics Market Sponsor: P3 Parks

EUROPE

Europe: Emerging Trends in Real Estate Global: New entrants, new partnerships, new business models

Sponsor: Neinor

INNOVATION TRENDS ROOM

CREATIVE TRENDS ROOM

PALAIS -1

14.00 | 14.45

TECH. & SERVICES

15.15 | 16.00

TECH. & SERVICES

PALAIS 3

Smart solutions: a competitive edge

Smart housing: what millennials expect

15.00 | 16.00

IDEACTION

Design thinking: the X-factor

Powered by: Schoolab

16.30 | 17.25

SUSTAINABILITY SUMMIT

17.35 | 18.30

SUSTAINABILITY SUMMIT

Low carbon economy: a promising ROI

17.00 | 18.00

IDEACTION

Re-charge meet-up

Low carbon economy: a promising ROI

Sponsor: ULI, PwC

CLOSED-DOOR EVENTS

SPECIAL EVENTS

14.00 | 15.00

DEMOGRAPHICS

Grand Auditorium - Palais 1

15.00 | 16.00

By invitation only

07.45 | 12.30

DEMOGRAPHICS

Grand Auditorium - Palais 1

OPENING CEREMONY Urbanity: new rules for new cities

FINANCE & INVESTMENT

Carlton Hotel

12.30 | 14.30

FINANCE & INVESTMENT

Carlton Hotel - Grand salon

Writing new urban rules

Sponsors: Aberdeen Standard Investments, AXA IM, CMS, KPMG, RCA, Rockspring

16.15 | 17.15

19.30

Healthcare corner, networking lounge Palais -1

14.00 | 16.00

16.30 | 18.00

Welcome reception Co-organiser: Lexis Nexis

New ways of leadership

HEALTHCARE

Sponsors: Aberdeen Standard Investments, AXA IM - Real Assets, CMS, KPMG, RCA, Rockspring, Threestones Capital

REGULATION

Carlton Hotel

Majestic Hotel - Salon Marta

Sponsor: Threestones Capital

Programme as of february 19th, 2018. May be subject to change. 1

IDEACTION

Salon Croisette - Palais 4 Sponsor: Ivanhoé Cambridge


CONFERENCES & EVENTS 2018

PROGRAMME AT-A-GLANCE WEDNESDAY 14 MARCH MAIN ROOM

WORLD TRENDS ROOM

PALAIS 3

10.00 | 10.45

GOVERNANCE

ECONOMY

C40 cities: reinventing cities

12.30 | 13.15

10.00 | 10.45

PALAIS 3

ASIA FORUM

Belt and Road initiative: capturing opportunities through Hong Kong

Global cities: the new powerhouses

11.15 | 12.00

MARKET TRENDS ROOM

PALAIS 3

11.15 | 12.00

ASIA FORUM

Japan: ageing cities & great investment opportunities

TECH. & SERVICES

Transforming the city Sponsor: SNCF Immobilier

TECHNOLOGY

INFRASTRUCTURE

Urban mobility : infrastructure on the move

14.00 | 14.45

ASIA FORUM

15.15 | 16.00

AMERICAS

Asia’s cities: the next 100

ARCHITECTURE

Architecture: building a changing role

16.30 | 17.15

14.00 | 14.45

HOTEL & TOURISM

15.15 | 16.00

HOTEL & TOURISM

16.30 | 17.15

EUROPE

IDEACTION

Design thinking: the X-factor

Powered by: Schoolab

14.00 | 14.45

TECH. & SERVICES

15.15 | 16.00

TECH. & SERVICES

Smart solutions: a competitive edge

Investment: trends, analysis and insights

The German urban model: the case for decentralised devolution

IDEACTION

Design thinking: the X-factor

12.00 | 13.00

OFFICES

Territories & hospitality: the growing challenge

Canadian smart buildings: a smart move

10.30 | 11.30

Powered by: Schoolab

Sponsor: IWG

Sponsor: Holland Metropole

17.45 | 18.30

Sponsor: Equiem

Workspace: the office revolution

Smart cities: an example for smart countries

16.30 | 17.15

11.00 | 13.00

HOUSING

PALAIS 3

TECH. & SERVICES

11.15 | 12.00

12.30 | 13.15

ECONOMY

10.00 | 10.30

Future spaces - The latest data driving tomorrow’s buildings

Housing: the affordable challenge

Co-organiser: ESSEC

15.15 | 16.00

HEALTHCARE

CREATIVE TRENDS ROOM

PALAIS -1

Hospitals of the future: from inpatient to outpatient Sponsor: CAREIT

One-shot events: a lifetime legacy

14.00 | 14.45

10.00 | 10.45

INNOVATION TRENDS ROOM

LEISURE

Leisure in the city: standing out from the crowd

Smart solutions: a competitive edge

16.30 | 17.15

15.00 | 16.00

IDEACTION

Design thinking: the X-factor

Powered by: Schoolab

TECH. & SERVICES

EG Radius: Show me the Data!

17.00 | 18.00

IDEACTION

Re-charge meet-up

ECONOMY

City financing: innovation and investment trends

CLOSED-DOOR EVENTS

SPECIAL EVENTS

16.00 | 17.30

INNOVATION

Grand Auditorium - Palais 1

16.15 | 17.15

By invitation only

08.00 | 10.00

HOTEL & TOURISM

Networking area - Palais -1

ASIA FORUM

Majestic Hotel - Salon Diane Sponsor: Diamond Realty Management Inc BREAKFAST

STARTUP

COMPETITION

Global Real Estate Tech Partner: METAPROP NYC Sponsor: Union Investment Real Estate GmbH

08.00 | 09.30

DEMOGRAPHICS

JAPAN

Verrière Grand Auditorium - Palais 1 Sponsor: LEADERS’ Lennar International BREAKFAST

Impact of capital flow trends

Urbanity: new rules for new cities

08.00 | 10.00

08.30 | 09.30

DEMOGRAPHICS

Gray d’Albion - Salon 4 Saisons

EUROPE

Carlton Hotel - Salon La Côte

Sponsor: Ivanhoé Cambridge

Customer-centric solutions for end users

12.30 | 14.00

ASIA FORUM

Majestic Hotel - Salon Croisette

ASIA

LUNCH

Programme as of february 19th, 2018. May be subject to change. 2

Sponsor: GVA, British Property Federation


CONFERENCES & EVENTS 2018

PROGRAMME AT-A-GLANCE THURSDAY 15 MARCH MAIN ROOM

WORLD TRENDS ROOM

PALAIS 3

10.00 | 10.45

TECHNOLOGY

Data: the new RE business driver

INFRASTRUCTURE

City as a service: the new urban experience

11.15 | 12.00

EUROPE

12.30 | 13.15

TECHNOLOGY

IoT: human connection in every Sponsor: Siemens building

14.00 | 14.45

AMERICAS

EUROPE

Spain: city trends, analysis & insights

14.00 | 15.00

GOVERNANCE

HOTEL & TOURISM

11.15 | 12.00

LOGISTICS

Urban logistics: the next challenge for cities

12.00 | 12.30

10.00 | 10.45

TECH. & SERVICES

11.15 | 12.00

TECH. & SERVICES

PALAIS 3

Smart solutions: a competitive edge

Smart solutions: a competitive edge

10.30 | 11.30

IDEACTION

Design thinking: the X-factor

Powered by: Schoolab

12.00 | 13.00

IDEACTION

Design thinking: the X-factor

Powered by: Schoolab

OFFICES

Workplace: the human factor

Sponsor: Rendeavour

CREATIVE TRENDS ROOM

PALAIS -1

LOGISTICS

14.00 | 14.45

AFRICA FORUM

Africa: the urbanisation effect

Emerging economies: the shift of gravity

10.00 | 10.45

Hotels with an urban view: room for innovation

Portugal: city trends, analysis & insights

Sponsor: GECINA

12.30 | 13.15

10.00 | 10.45

INNOVATION TRENDS ROOM

PALAIS 3

South America’s cities: success stories to share

Sponsors: Altus Group, Siemens

11.15 | 12.00

MARKET TRENDS ROOM

PALAIS 3

14.00 | 14.45

TECH. & SERVICES

Smart solutions: a competitive edge

14.30 | 15.30

IDEACTION

Design thinking: the X-factor

Powered by: Schoolab

15.15 | 16.00

15.15 | 16.00

ECONOMY

Circular economy: the long-term benefits

Africa: key success factors

Sponsor: GECINA

16.30 | 17.30

AFRICA FORUM

16.30 | 17.15

REGULATION

EMEA

MENA: drivers & constraints on the property investment markets Sponsor: Equitativa

Co-organiser: LMA

HOUSING

16.30 | 17.15

MIXED-USE

Housing: inside the revolution in urban Sponsor: Holland Metropole living

Sponsor: Rendeavour

International rules: the impact on local markets

15.15 | 16.00

Mixed use: the art of sharing

15.15 | 16.00

TECH. & SERVICES

16.30 | 17.15

TECH. & SERVICES

Smart solutions: a competitive edge

Smart solutions: a competitive edge

By invitation only

11.00 | 12.30

AMERICAS

Salon Croisette - Palais 4

08.00 | 10.00

ARCHITECTURE

Grand Auditorium - Palais 1

16.30 | 19.00 Le Tube Restaurant

PropTech Lab

Official media partner: Immobilien Zeitung

FRIDAY 16 MARCH 10.00 | 11.00

DEMOGRAPHICS

Closing remarks Urbanity: new rules for new cities

Programme as of february 19th, 2018. May be subject to change. 3

HOTEL & TOURISM

Majestic Hotel - Salon Diane

People-centric cities

Grand Auditorium - Palais 1

PALAIS 3

13.00 | 14.00 HOTEL & TOURISM

18.30 | 19.30

MAIN ROOM

DEMOGRAPHICS

Majestic Hotel

Pecha Kucha Future urbanity: the unthinkable world

USA Breakfast

IDEACTION

Re-charge meet-up

CLOSED-DOOR EVENTS

SPECIAL EVENTS

08.00 | 10.00

17.00 | 18.00

TECHNOLOGY

LUNCH


THE LEADING INTERNATIONAL RETAIL REAL ESTATE EVENT 14-16 November 2018 - Cannes, France MAPIC is the ultimate international retail property leasing platform to connect, sign deals and learn about the latest innovations in the sector. Retailers, brands, pure players and investors select their future sites in shopping malls, transport interchanges, factory outlets, city centres, etc. while retail property players showcase current assets and new developments.

8,600 PARTICIPANTS 80 COUNTRIES 2,500+ DEVELOPERS 2,100+ RETAILERS 1,000+ INVESTORS

DISCOVER OUR OTHER RETAIL EVENTS HUNGRY FOR FOOD & BEVERAGE?

NEW

23-24 May 2018 Milan, Italy

Discover the most dynamic international Food & Beverage retail concepts.

WILLING TO EXPAND YOUR BUSINESS REGIONALLY? Explore new retail real estate opportunities, meet local partners and close deals.

23-24 May 2018 Milan, Italy

24-26 April 2018 Moscow, Russia

5-6 September 2018 Mumbai, India

Summer 2018 Shanghai, China


Special Feature - Technology in Retail

Future Gazing T

he way people purchase goods has undergone immense change in recent years, as the use of technology has become more prominent and has made shopping quicker and easier than ever before. With the vast majority of consumers now having access to an internet-enabled mobile or tablet device, goods and services can be purchased on the move at the simple click of a button from any location. There’s little doubt that mobile commerce is quickly rising. Predictions suggest that mobile sales could rise by 14.2 per cent between 2017 and 2021, and will account for over a tenth 13.4 per cent of total retail sales within the UK by 2021. But, the retail revolution doesn’t look set to stop here. In fact, our recent webrooming vs showrooming report identified that almost half 45 per cent of consumers want to see more technology being utilised to enhance the shopping experience, particularly so they can preview products realistically online instead of having to go into a physical store to get a better sense of what they look like. So, with consumers wanting to see greater technology within the retail sector, what can we expect retailers to adopt in 2018? Try before they buy with Augmented Reality (AR) 2017 was the year when interactive technologies, such as AR, burst into the limelight, particularly following the launch of Apple’s latest AR-ready iPhone and its ARKit, which put the power of AR development into the palms of companies across the world. The technology, which overlays digital images on top of a real world perspective, is now being adopted by some huge names in the retail sector.

Sam Rutley, Managing Director at PushON, an award-winning full service e-commerce agency takes a look at some of the new examples of technology that will transform the retail sector in 2018.


IKEA has recently launched its Place app – an app that allows users to preview what different IKEA products will look like within a physical environment. With their mobile device, users simply take a picture of the actual floor or space they want to furnish, then they can select products and drop them into that spot on a virtually accurate representation of the room to show what it will look like in real life. Ultimately, as AR becomes more tried and tested, we can expect to see more retailers exploring this technology and how it can be utilised to benefit their business, and their customers. Purchasing through the power of voice Voice automation is not a new technology. In fact, it has been around for nearly seven years, since the launch of Google Voice and Siri allowed users to communicate vocally with their mobile and tablet devices. However, the technology has come on in leaps and bounds since its initial release and it is no longer restricted to handheld devices. Now, more people are interacting with virtual

assistants in their homes via systems such as Amazon’s Echo. Amazon Echo uses a voice-controlled personal assistant system named Alexa, which at the moment has quite basic capabilities. It can accurately respond to simple commands such as “Alexa, what is my journey to work looking like?” or “Alexa can you place a lava lamp into my Amazon basket?”. Right now Alexa’s purchasing capabilities primarily focus around the Amazon marketplace, however developers are constantly updating the technology so it can handle more sophisticated commands. It’s likely to only be a matter of time before consumers are able to ask Alexa to book a test drive for a new car, or even order an item of clothing they have seen from a high street retailer. For retailers, this will present them with the challenge of becoming the number one store that Alexa recommends. Say, for example, a consumer wants to purchase a generic item, such as a plain white t-shirt. Fashion retailers may have to bid on vocal phrases just like they would have to on key internet search terms in order to be the top recommendation for shoppers. This could prove to be a costly investment for retailers but also an important one if they wish to secure the number one search spot. Offering greater personalisation with Artificial Intelligence (AI) 44 per cent of consumers state that a personalised experience would make them more likely to become repeat buyers. Every retailer will understand the importance of repeat custom and building a loyal customer base – this can really help generate a consistent source of revenue. So how can retailers offer a more personalised service to keep customers coming back time after time? Well, AI is increasingly being used by some forwardthinking retailers to provide a bespoke, multi-channel service that is tailored to each customer’s unique preferences. The end result means it can offer a seamless shopping experience for consumers across all purchasing platforms by remembering instore and online buying habits. AI works by learning from its environment and interactions in order to become more ‘intelligent’. The system will be able to learn from past purchases, searches and shopper preferences to recommend items that customers are likely to be interested in. These capabilities will be welcome news to the 59 per cent of consumers who want personalised shopping recommendations when looking to purchase clothes. A combination of growing consumer demands and better technology is forcing the retail industry to adapt to the changing marketplace.The Internet gave rise to online shopping, and now smartphones have paved the way for mobile commerce. But further advances are on the horizon in the form of interactive technologies, such as voice automation and mixed reality. It is important that the retailers remain open to embracing new technologies, or they risk losing their customers to their more innovative competitors. MARCH 2018 RETAIL & LEISURE INTERNATIONAL 67


Special Feature - Technology in Retail

The Changing Face of Retail

bo by botsandus

Retail is one of the UK’s most dynamic industries, able to adapt quickly to what is a fast-changing environment. Trevor Pereira, digital and commercial director at intu takes a look at how retailers are looking to technology for solutions that help them to meet the changing shopper demands and provide a seamless online and offline experience, given the increasing demand for personal, faster and more convenient or more experiential shopping experiences.

T

he latest trend and the muchheralded transformation of the in-store shopping environment involves the use of artificial intelligence (AI) to make the shopping experience smarter and more personalised. According to a study by IBM, 52 per cent of female Generation Z shoppers would like to see tools that allow them to customise products for themselves. So, it’s no surprise make-up brand Smashbox recently unveiled a chatbot for its UK shoppers, which allows them to customise make-up by trying and testing products to see what suits them best. Accessed via Facebook

Messenger, the app offers services including appointment booking, product suggestions and the ability to communicate with other Smashbox customers. This technology allows its customers to experiment with new products quickly and in a fun, social and shareable fashion whilst providing retailers with invaluable insight and data into what their customers like most. Landlords are also adopting technology within the shopping centre environment. Last year, we launched a 10-week programme to find innovative start-ups that could help transform the future of the retail industry. Using AI


technology to help customers save time and money, start-up, BotsAndUs, created bo - a robot that recommends products and helps customers to find what they are looking for. The built-in software identifies and locates products and takes customers directly to them whilst suggesting alternatives to make the shopping trip faster and more interesting. In parallel, the realtime data it captures and reports on will inform instant changes to point of sale and channel marketing, opening new interaction points between customers and businesses as well as increasing efficiency and spend. Studies have found that 48 per cent of customers followed bo’s advice, and 30 per cent of those who interacted with bo purchased one or more items. There has been recent talk in the media about the decline of the high street and the digital versus physical battleground. But we know from our own research and from what we see in our centres all year round that the physical store remains vital as savvy retailers increase revenues by a skillful combination of physical and online presence. According to a report from Savills and intu, a total of 89 per cent of UK retail sales have a ‘touched’ store, from a combination of store sales, click and collect or in-store browsing and research. Striking this balance between destination and convenience is fundamental for shopping centre landlords wanting to deliver an overall offer and experience that meets the everyday needs of their local catchment. Silentnight opened their first flagship showroom at intu Trafford Centre last year to give millions of customers the chance to explore and experience their full range of beds, mattresses and sleep accessories. Meanwhile, sporting goods retail brand Gymshark, one of our top ten retailers on intu.co.uk, is planning to sell their goods in-store after successfully launching online. This multi-channel offering will cater for fitness-focused shoppers in their twenties who want good-quality products but can’t afford the likes of Sweaty Betty or Lululemon. Having a strong, physical presence will enable Gymshark to reach a new audience through high footfall locations. This is a great opportunity for both brands as it increases consumer demand and awareness and gives customers a seamless online and offline experience. Technology is transforming the way we shop more than ever before, and retailers are structuring their businesses to make the most of the potential that technology has to offer in making the shopping experience easier, more enjoyable and ever-more personalised. Virgin Holidays recently launched a £450,000 V-room store at intu Chapelfield which was complete with a virtual reality rollercoaster and complimentary cocktail bar. Created specifically for the store, the virtual reality rollercoaster takes customers on a ride through the roof of intu Chapelfield, through space (passing a Virgin Galactic spacecraft) and straight to the Las Vegas Strip. Meanwhile, Marks and Spencer recently announced a £25M technology transformation plan which will enable it to become a digital-first business and deliver improvements in customer experience through a new technology operating model. The retailer claims the technology will “enable the business to be faster, simpler and more focused on achieving a seamless customer experience.” Facebook also reportedly applied for a patent for technology that will be installed in-store to gauge customer’s emotions and brand choice by leveraging their Facebook profiles through crowd-scanning technology. This will then be relayed to instore staff to alert them if a customer requires assistance, thus improving the customers experience and improving sales for retailers. Retail is adapting to meet the needs of its customers in today’s fast-paced environment, and by providing a seamless online and offline experience, retailers are helping to meet the needs of consumers today. As landlords, we’re responsible for staying ahead of the curve; working with our retailers to help them flourish and improving the overall customer experience.

v-room store,virgin holidays bo by botsandus

MARCH 2018 RETAIL & LEISURE INTERNATIONAL 69


World Retail Congress - Preview

Innovate to Win World Retail Congress returns to Europe for the 2018 edition on 17-19 April. Held in Madrid for the first time, the key theme is “Innovate to Win”. With a new location, fresh ideas, insightful discussions and actionable strategies,World Retail Congress brings together the leaders in the industry – as well as those disrupting it – to tell their stories.


A

gainst a background of unprecedented challenges, transformation and competition, there is also a realisation that to succeed in the future, retailers have to place innovation at the heart of everything they do – from the products they sell, to the services they offer, their stores, their online presence and the very DNA and culture of the business. The 2018 World Retail Congress places all of these issues at the heart of a dynamic three-day programme. Over 150 speakers will present original new ideas and stimulating discussion and debate that will help shape the future of the global retail industry. Speakers include Mohamed Alabbar, Chairman of Emaar, Olaf Koch, Chairman and CEO of METRO Group, Veronique Laury, Group CEO of Kingfisher and Sarah Davis, President of Loblaw Companies Limited. They will feature alongside disruptors such as Tina Sharkey, CoFounder and CEO of Brandless, Javier Goyeneche, Founder and President of ECOALF, Billie Whitehouse, Co-Founder and CEO of Wearable X and Healey Cypher, Founder and CEO of OAK Labs. The Congress combines landmark keynote addresses, highlevel panel discussions, workshops, tours, the World Retail Awards, the World Retail Hall of Fame, retail tech start-ups and the Congress Ideas Factory. Taking place on day one, the Ideas

Factory will deliver a fast-paced, dynamic and inspirational programme of talks and open discussion forums led by experts who will present fresh thinking, stimulating ideas and a powerful foundation for delegates to start the Congress. The World Retail Hall of Fame recognises the lifetime achievements of leading legends, pioneers and entrepreneurs who have had a fundamental impact on the retail industry. This year the Hall of Fame inductees include Richard Liu, Founder, Chairman and CEO of JD.com, Luiza Helena Trajano, President of the Board of Directors of Magazine Luiza and Stefano Pessina, Executive Vice Chairman and CEO of Walgreens Boots Alliance. The industry gathers to reward the inspirational and forward-thinking at the World Retail Awards, taking place on Thursday 19 April at Palacio de Cristal de la Arganzuela in the heart of the city, guaranteed to be a glittering and dramatic evening of celebration. Retailers from around the globe who made the shortlist include Tommy Hilfiger, Carrefour and Pick N Pay to name but a few. The World Retail Congress is truly a meeting of the world’s best retail leaders and executives from across all sectors and channels that make up retailing today and tomorrow. For more information or to book your place, please visit www.worldretailcongress.com

MARCH 2018 RETAIL & LEISURE INTERNATIONAL 71


ICSC European & Outlet Conference Preview

La Maquinista, barcelona, SPAIN

The Future of Retail ICSC’s flagship event, the European Conference, will gather over 800 retail real estate industry leaders from around the world to share insights and opportunities.The 43rd edition of the event will take place in Barcelona at the Fairmont Rey Juan Carlos I on 25-26 April 2018.

T

aking place alongside the refreshed ICSC European Outlet Conference, participants of ICSC’s European Conference will network with delegates from more than 40 countries and learn from more than 50 visionary thought-leaders. Bringing ICSC’s European and Outlet Conferences together creates a unique learning opportunity across full price and outlet retail, from leasing models to the dynamic between retailers and landlords.

Barcelona is the setting for both of these world-class events which will bring together CEOs, senior retail property professionals, retailers and decisionmakers across all disciplines, including investment, asset management, research, leasing and marketing. The retail real estate industry is in an unprecedented period of disruption, risk and opportunity. Titled ‘Space, Place and the Future of Retail’, ICSC’s European Conference will explore how social, economic and technology trends hotel rey juan carlos I, barcelona, SPAIN


are disrupting and shaping the real estate industry around three broad themes: Drivers of Change: Knowledge unlocks opportunity. What are the forces shaping the future of retail real estate and what can you do about them? Emerging Opportunities: Disruption creates opportunity. What new concepts, technologies and innovations are reinventing retail real estate? Competitive Advantage: Competition is online and around the corner. How do you evolve and adapt to embrace the future? Notable speakers include David Atkins, Chief Executive of Hammerson, Jaap Tonckens, Chief Financial Officer of Unibail-Rodamco, Jonathan Doughty, Global Head of Foodservice for ECE and Jean-Marc Jestin, Chairman of the Executive Board of Klépierre among many others. With a brand new format for 2018, concurrent sessions on wide-ranging topics of importance to the industry will lead to engaging discussions both on and off stage. Participants will be inspired by Barcelona’s impressive retail destinations with organised tours to La Maquinista, Diagonal Mar, Les Glòries, Arenas de Barcelona and the city’s newest outlet centre Viladecans The Style Outlets. Creating magnetic destinations that attract people to shop, dine and enjoy themselves time and time again is the holy grail of retail. It requires courageous investors, enlightened clients and visionary architects. ICSC’s awards programme recognises such achievements, and participants in Barcelona will get front row seats to a case study review of recent winners from across Europe. The Conference will explore the future of retail and provocatively asks: ‘Can we still call it retail?’. In a world where tenant mix is changing rapidly, what are retail places doing to compete for the time and spend of consumers? And crucially, how do other uses complement and enhance the retail offer? Leading commentators from both sides of the Atlantic will discuss the forces disrupting and driving change in retail, and how local markets are reacting to this global shift. How are perceptions of retail in North America affecting markets elsewhere? Award-winning author and economist, Tim Harford, will reveal how qualities we value more than ever today – responsiveness, resilience and creativity – are achievable even in today’s chaotic world. The Conference will close with a compelling session in association with EPRA, bringing together industry leaders to delve behind the headlines and ascertain what

is going on following the recent major consolidation activity in retail real estate. Running parallel with the ICSC European Conference will be the ICSC European Outlet Conference, bringing together senior outlet executives to network, share best practice and keep abreast of the latest trends shaping this dynamic and growing sector. The event will explore the current state-of-play in the European outlet market, and the significant changes and trends driving improved performance and future growth. The programme will have a global outlook with a deep-dive into the Asia-Pacific and Americas outlet markets, identifying what lessons can be learned here in Europe. Outlet centres represent a small portion of shopping space in Europe, yet there is unprecedented demand from investors due to exceptional performance in this thriving sector. Leading investors will explore what is driving this growth, who is investing where and why, and how yields compare to other retail investments and asset classes. The programme will shine the spotlight on tourism and leisure, identifying opportunities to leverage ‘destination’ to capture consumers and deliver growth. Participants will come away with a deeper understanding the of role outlets play in today’s new retail ecosystem, and how they compete with and complement other retail channels. For more information or to book your place at either event, please visit https://www.icsc.org/ europe/events/

MARCH 2018 RETAIL & LEISURE INTERNATIONAL 73


eventscolumn

CONNECT: 8-9 May 2018, Chelsea Football Stadium, London, UK AWARDS: 10 May 2018, The Natural History Museum, London, UK

ICSC RECON EUROPE

WORLD RETAIL CONGRESS

6 MARCH 2018 Business Design Centre, London, UK www.icsc.org/attend-and-learn/events

17-19 APRIL 2018 Marriott Auditorium, Madrid, Spain www.worldretailcongress.com

mapic food & beverage MAPIC ITALY 23-24 MAY 2018 MiCo Milano Congressi, Milan, Italy www.mapic-italy.it/en

MIPIM

ICSC EUROPEAN CONFERENCE & ICSC EUROPEAN OUTLET CONFERENCE

13-16 March 2018 Palais des Festivals, Cannes, France www.mipim.com

25-26 APRIL 2018 Fairmont Rey Juan Carlos I, Barcelona, Spain www.icsc.org/attend-and-learn/events

RETAIL LEADERS CIRCLE MENA

RLI Connect global retailtainment

27-28 MARCH 2018 Four Seasons Resort Dubai Dubai, UAE www.retailleaderscircle.com/uae

8-9 MAY 2018 Stamford Bridge, Chelsea F.C., London, UK www.rliconnect.com

REVO MANCHESTER 2018

RETAIL LEADERS’ CONFERENCE

Global rli awards

RLI Connect MENA

28-29 March 2018 Pearl Continental Hotel, Lahore, Pakistan www.lxyglobal.com

10 MAY 2018 Natural History Museum, London, UK www.rli.uk.com/awards

7-8 OCTOBER 2018 The Palazzo Versace Hotel Dubai, UAE www.rliconnect.com/mena

publisher: Jayne Rafter jayne.rafter@rli.uk.com editor: James Quinn

james.quinn@rli.uk.com

design manager: Rob Sharp rob.sharp@rli.uk.com business development manager: Chris Lord

chris.lord@rli.uk.com

circulation manager: Des Fox

des.fox@rli.uk.com

74 RETAIL & LEISURE INTERNATIONAL MARCH 2018

printed by wpg ltd. Paramount Publications Ltd, Hardmans Business Centre, New Hall Hey Road, Rawtenstall, Rossendale BB4 6HH, United Kingdom t: +44 (0)1706 212 200 f: +44 (0)1706 211 782 e: info@rli.uk.com w: www.rli.uk.com

Global DEPARTMENT STORE SUMMIT 24-25 MAY 2018 Queen Elizabeth II Centre, London, UK www.gdss2018.org

18-20 SEPTEMBER 2018 Manchester Central, UK www.revocommunity.org/events_awards

subscriptions:

For circulation or subscription queries or amendments,

t: +44 (0) 1706 212 200. Single copy: UK £6, Europe £8, Rest of World £10.

annual subscription rates:

UK £60, Europe £80, Rest of World £100. RLI is published 10 times a year


EARLY BIRD DISCOUNT £795 UNTIL 30 MARCH

In Association With

RETAILTAINMENT

MALL MASTERCLASS CHELSEA FOOTBALL STADIUM 8 May 2018

KIDZANIA, LONDON, UK

WESTFIELD, LONDON, UK

THE VOID, LONDON, UK

Booking Details

To Register visit www.mallmasterclass.com

FULL DELEGATE RATE: £895

DISCOVER THE LATEST IN RETAILTAINMENT Omni-Fulfilment • Social Selling • Personalisation Expectation • Shopper Journey • Guest Loyalty • Branding • Convenience Reshaping Retail • Experiential • Placemaking • Convergence Integrated Architecture • Sensory Conditioning • Channel Blending


INNOVATE. CONNECT THE WORLD. AMAZE.

FAST BRAND GROWTH IN GLOBAL MARKETS

WWW.TRILOGYBRANDSGROUP.COM

FOR INTERNATIONAL ENQUIRIES: FRANCHISE@TRILOGYBRANDSGROUP.COM

Rli 131 march2018  

Retail & leisure magazine

Rli 131 march2018  

Retail & leisure magazine

Advertisement