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Peer Groups
20 trying to figure out the next steps for the group. The bigger the group, the more ideas and opinions you’ll have and the more sharing you’ll do. You’ll find things move faster, decisions get made more accurately and effectively and everyone feels involved in the process. Whether there are two people or 20, if they feel like part of the team, it creates a great synergy for success. The key is understanding that two heads are better than one and can be a really powerful collaboration.
Can you share the human relations principles you learned from attending the Dale Carnegie program you attended?
Q:
If you are attending a peer group meeting, whether that’s with one person or more, it’s virtually guaranteed that you will learn more from that person or persons, they will like you more and you will probably capitalize on opportunities
A:
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from that relationship(s) more so than any other way by following these principles.
1) Don’t criticize, condemn or complain. 2) Give honest sincere appreciation. 3) Arouse in the other person an eager want. 4) Become genuinely interested in other people. 5) Smile. 6) Remember that a person’s name is the sweetest sound to them, in any language. 7) Be a good listener. Encourage others to talk about themselves. 8) Talk in terms of the other person’s interest. 9) M ake the other person feel important and do it sincerely. 10) The only way to get the best of an argument is to avoid it. 11) Show respect for the other person’s opinion. Never say, “You are wrong.” 12) If you are wrong, admit it quickly and emphatically. 13) Begin in a friendly manner. 14) Get the other person to say, “Yes, yes.”
OCTOBER 2018 AUTOBODY NEWS / autobodynews.com
Q: A:
How can a performance group be beneficial?
A good performance group will demonstrate how to achieve a higher level of success than you could most likely do by yourself. These types of groups often provide training and coaching and help develop standard operating procedures (SOPs) for your shop. Many performance groups will track data on each shop, whether it’s financial, performance or both. Sometimes they even track marketing as well. You can then learn from analyzing the numbers in the group. Data can be really powerful for business growth, especially when you are sharing the information. Performance groups also offer 20 group-type meetings, purchasing programs and assist with insurance questions, I-CAR training and OEM certifications.
Q: A:
Are there other groups you recommend taking part in? There are also non-industry networking groups/organiza-
tions such as your local church, the Chamber of Commerce, Rotary, Kiwanis and Business Network International (BNI). Even the school PTA and athletic booster clubs can be good for networking. Overall, I’ve found that the business community can help grow your business after you get integrated in these types of organizations. They are very valuable resources. For more information about 1Collision Network, email info@1collision .net or visit http://1collision.com/ body-shop-partners/.
For more information about Dave Luehr’s Elite Body Shop Academy, email info@elitebodyshopsolutions .com or visit: elitebodyshopsolutions .com/academy.
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