Associations Assembling with Chasidy Rae Sisk
Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@gmail.com.
Collision Training on ADAS, EVs, Total Losses and Phone Skills at ASA’s X50 Conference
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The recent ASA X50 Conference & repair network processes, which inExpo offered more than 50 live train- cludes benchmarking industry competing sessions, including five classes itors, soliciting feedback from dealers with Chasidy Rae Sisk specific to collision repair profes- and the collision industry, and collabsionals. orating cross-functionally with Global “Our engaging platform will Aftersales Engineering, CCA Collision provide attendees with an inviting Wholesale Dealer Channel and Proexperience to learn from and inter- duction Engineering. act with instructors, sponsors and “There’s no compromise when Chasidy Rae Sisk their peers in awith way that uses techit comes to safety,” Blackmore connology to strengthen their networks cluded. “OEM repair procedures must and build their industry knowledge,” be used 100% of the time, but the insaid ASA Executive Director Ray dustry should stay close to the OEMs Fisher. since technology is changing rapidly.” GM’s John Eck and Chris Roger Cada of Accountable with Chasidy Rae Sisk Blackmore presented “GM Driving Estimating LLC presented “EstimaTechnology: Advanced Technologies tion, Education and Documentation in ADAS and the Impact to the Re- that Drive Bottom Line Results.” pair Industry,” stressing the impor- “The facts of the loss are critical tance of scanning and calibrations because they tell you what damagand providing updates on GM’s Coles are on that car… Since COVID, with Chasidy Rae Sisk lision Repair Network processes. you’ve become the eyes and ears for “[GM has] planned over 20 new the insurer, impacting the estimate models in the coming years to move and if it starts off wrong, it will nevto an electric vehicle fleet,” Eck er end up right,” Cada began. “And said, noting regulations, safety ex- the process begins when you first talk to the customer and get the facts pectations and ADAS features have with Chasidy Rae Sisk influenced changes in the industry. of the loss so you can write the most “And that’s exciting times, but it accurate estimate every time. also presents a mound of problems “We have to build evidence and issues for our industry that we through documentation,” Cada conhave to resolve. tinued. “It’s critical that we capture “Gas regulations lightthe evidence well so we can properly with required Chasidy Rae Sisk er vehicles, while also enhancing assess the damage and have an outsafety expectations,” Eck explained. come that actually restores it to its “Safety is king, and custompre-accident condition. The evidence you’ve collected ers are continually looking also justifies your charges, for safety options to prowithand Chasidy Rae Sisk preventing insurers from tect their occupants the investment they’ve made. saying no. But once you That requires a change in start repairing the vehicle, how vehicles are built and the evidence isn’t there, so the technology offered on you need to collect it at the Mark Allen them, including the creation with Chasidy Rae Sisk very beginning.” of new ADAS systems. More fea- Cada proceeded through a steptures being added to vehicles, forc- by-step breakdown of the documening evolutionary change. The goal tation required to provide evidence is a world with zero crashes, zero justifying the repairs performed, emissions and zero congestion.” such as pre-scans, clear images, Eck discussed the importance of measurements and test drives. scanning and calibration as Attanasio it pertains “Audi North America: EV and with Ed to vehicles equipped with ADAS, in- Evolving Technology,” presented by cluding how to access GM’s calibra- Audi’s Mark Allen, focused on the tion documents. OEM’s progress towards an electric Blackmore then discussed the fleet. changes GM is making to its collision Discussing high voltage aware-
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ness and training, Allen stressed, tically, that moment is already past “Everyone in our dealerships and our history,” he quipped. “We’re already collision network has to be trained to involved with these vehicles and reknow and identify EVs to recognize pairing them. So, in all this confuthat they shouldn’t touch the cabling sion, ask yourself, ‘Are you feeling and that it will require special care. lucky?’ Or are you ready for the fuOur high voltage technicians are ture of the e-tron?” trained to run diagnostics Kristen Felder, CEO of and de-energize the system, Collision Hub, taught two and high voltage experts are classes during ASA’s X50 trained in all high voltage Conference. The first, “Tosystems and can repair all tal Loss File Handling,” exsystems, including the batplored the total loss process. tery.” “Running a collision repair Allen discussed the shop has become more about Kristen Felder safety concerns related to accounting, law, psychology repairing EVs, noting the high volt- and other administrative tasks than age technician must observe three about actually repairing the vehicle,” safety rules before beginning the re- Felder said. “The administrative side pair: de-energize the vehicle, secure has become almost overwhelming.” the system against restarting and Shops should be aware of multicheck no voltage is present. ple legal terms to be prepared to con “You might think you’re a reb- tend with a total loss situation. Felder el living in the moment, but realis- defined bailment and explained how
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