unit or camera will never point in the right direction.” One problem: that metal is often behind trim or covered by the bumper cover, so some shops may not repair it. “Nobody cares what the sheet metal looks like, right,” Hicks said. “It can be wrinkly as all get-out and nobody’s going to care because the bumper cover is going to cover it or the EyeSight camera is going to cover it. I’m here to tell you: It matters. Please find the reference points in the service information.” Kaboos said he also has some concerns that shops often aren’t doing needed calibrations. He estimated between 5% and 10% of Honda’s certified collision centers are doing their own ADAS calibrations in-house, while some use a mobile service or a stand-alone calibration center in their market. “But still, the majority are subletting to the dealers,” Kaboos said. “I’m not going to make a judgment either way, as long as you’re getting it done properly.” He said CCC Intelligent Solutions pulled final repair appraisals for Honda vehicles over the course of
a year that “had an event that would have required a calibration of one of these systems.” Of those, only 20% listed a calibration. “Eighty percent of the cars that were in accidents that needed to have a calibration did not get one,” Kaboos said. “At least it wasn’t on the estimate. So unless they did it for free, and they didn’t put it on the estimate—highly unlikely, right—it didn’t get done. That scares me.” Also during the session, Taylor Jozwiak, collision R&D workshop manager for Rivian, talked about how that new company produces collision repair procedures for its vehicles. Jozwiak said his “internal body shop” in California, which includes body and paint technicians and an “estimating specialist,” works closely with the Rivian service engineering team, “which creates our repair procedures in CAD.” “As we all know, CAD is great from an engineering standpoint, but some things get lost in translation when transferred over into reality,” Jozwiak said. “So that’s where my team comes in. We take the repair procedures and validate them on bodies
in white, looking for accuracy, quality of repair and ultimately safety. If we find any discrepancies or things that should change, we provide that feedback to our engineering team, and they make the necessary adjustments to repair procedures. At the end of the day, we want to make sure the people out in the field, the people in your shops, are getting high quality repair information.” The process also involves tracking repair times. “We try to replicate what the technicians are using in shops—the tooling, the equipment,” Jozwiak said. “We use all the same stuff as a traditional body shop would. We collect those times, and that helps us publish times in the estimating systems.”
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Registration Open for WIAC Conference Women in Auto Care, a community of the Auto Care Association, announced the opening of registration and the keynote speaker for its upcoming Women in Auto Care Leadership Conference, taking place March 23-25 in Indianapolis, IN, at the Marriott Indianapolis Downtown. The 2022 conference theme is “Reconnect and Revitalize” and will feature a range of sessions and activities focused on personal and professional development, including roundtable discussions and leadership stories. The conference will feature keynote speaker Sherron Washington, founder and CEO, P3 Solution, a full-service marketing and communications firm located in the Washington, D.C., area that specializes in providing easy marketing strategy, messaging, design and social media solutions for businesses. For more information and to register, visit www.autocare.org or contact womeninautocare@autocare.org. Source: Auto Care Association
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