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‘Who Pays for What?’ are at least getting paid for it “some of the time.” “I’d like to see those numbers improve, but I’m also hoping the surveys raise shops’ awareness of the safety inspections they need to be doing,” Anderson said. The latest quarterly “Who Pays for What?” survey, slated to end July 30, focuses on “not-included” frame and mechanical labor operations. Shops can take the survey at https://www.surveymonkey.com/r/ L3H3JQP Anderson said the survey, which will take about 15-20 min-
utes, can be completed by anyone in a shop familiar with the shop’s billing practices and the payment practices of at least some of the largest national insurers. Each shop’s individual responses are held in the strictest confidence; only aggregated data is released. Survey participants receive a free report with complete survey findings along with analysis and resources to help shops better understand and use the information presented. The results of previous surveys are also available online at https:// www.crashnetwork.com/collision advice Source: CRASH Network
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Here’s What Rivian’s First Service Centers Look Like by Dan Mihalascu, Inside EVs
With deliveries of the R1T pickup and R1S SUV coming in September and later in the fall, respectively, Rivian is offering customers a preview of its service centers. In a post on Twitter, the EV startup shared photos of service centers located in Brooklyn, NY, Bellevue, WA, Normal, IL, and San Francisco and El Segundo, CA.
While the workshop area looks pretty traditional with elevators and other specific equipment, the customer waiting areas appear airy and cozy, with Rivian saying it has “brought the inspiration of the outdoors” to its inside spaces. In several comments on the post, Rivian has offered some details about these centers and how they will serve customers.
“While most repairs can be done by our Mobile Service vans right at your home or office, we can also pick up and bring your vehicle to a Rivian Service Center and return it to you, all with a flexible loaner program.” The EV manufacturer added service centers would also prepare brand-new Rivian vehicles for delivery and install accessories on them. Unsurprisingly, the five previewed locations are located in or close to metropolitan areas. However, Rivian says as production of the R1T and R1S ramps up, so too will its network of service centers. According to the company, locations across the country are opening this year, “with many more coming online in 2022.” Asked by a commenter about its showrooms, the automaker replied 10 Rivian Experience Centers are opening across the country this year, with details on locations and hours to become available later. Until then, prospective customers will be able to get a look at the R1S and R1T in September, when Rivian kicks off its Demo Drive tour.
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