Pennsylvania Auto Body Shop Receives Top Certification from GM Professionals Auto Body in Altoona, PA, has been awarded G eneral Motors’ highest designation certification for collision and me chanical repairs. “Professionals Auto Body has more up-to-date equipment, trained certified technicians and of fice staff than anyone in the area, said owner R on P erretta. “Having access to repair procedures on today’s vehicles is vital. Being certified allows the direct link. No others in the area, including insurance people and dealers, have this designation. “ he many certifications we have are only one step to a quality safe repair,” Perretta continued. “There are many things that have to be in place, and the biggest is a culture throughout the company for high levels of quality-oriented staff with the commitment to ser vice our customers. Those are very difficult to find. Perretta said anyone can get
certified, but maintaining the high levels of required criteria to stay certified is more difficult.
“Professionals Auto Body has more upto-date equipment, trained/certified technicians and office staff than anyone in the area,” — Ron Perretta “If a shop doesn’t repair consumers’ damaged vehicles to G eneral Motors’ standards, they will be removed from the program,” said Perretta. Source: Professionals Auto Body
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AASP/NJ Reacts to 2021 Insurer Report Card The 2021 Insurer Report Card was recently published by CRASH Network. The report was developed through the participation of more than 1,100 collision repair shops around the country that were asked to grade as many as 30 different in surers in their respective states on one question: “How well does this company’s claim-handling policies, attitude and payment practices ensure quality repairs and customer service for motorists?” In all, the 2021 Insurer Report Card includes grades for 75 insurance companies. As shown in the report, none of the nation’s 10 largest auto insurers received an overall grade higher than a C+ from repair facilities. According to CRASH Network’s J oh n Y os w ick, comments shared by shops about these insurers included “cares more about cost than quality of the repair,” “pressures us to use cheap, low-quality parts,” “slow claims process” and “inexperienced adjusters.” The report also reveals that smaller auto insurers Chubb, Erie
Insurance, Michigan Farm Bureau and North Carolina Farm Bureau earned an overall grade of A- or higher. “After reviewing this report, it’s amazing to me that some of the larger insurers can have ratings that low and still be successful,” AASP/NJ President J erry M cN ee comments. “Can you imagine if body shops were rated that low by consumers or insurers? There’s no doubt that our businesses would be struggling. “That said, I honestly think the ratings could be a lot lower for some of these insurers. These results show that there are major issues between shops and insurers that aren’t being properly addressed. I hope these carriers take the time to review this report and realize they need to make some major improvements in how they work and communicate with the collision repair industry.” The 2021 Insurer Report Card is available for free download at crashnetwork.com/irc. More information on AASP/ NJ is available at aaspnj.org. Source: A A SP / NJ
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12 APRIL 2021 AUTOBODY NEWS / autobodynews.com
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