health and hygiene of family members, it could also be perceived as an indicator to quality of care their loved one is receiving. With the right amount of planning, the restrooms could a potential platform to communicate care, cleanliness, and prestige in the waiting room. Currently, the restrooms are dimly lit with fluorescent lights, and clinical soap sits next to a sink covered in water. They do have a changing table, but are not wheelchair accessible. The current state the restrooms are in feels impersonal and does not reflect the quality in care the hospital strives to provide. Suggestions we’ve collected include warm lighting, enclosed space to allude to a sense of privacy, providing wheelchair access, installing hooks or shelves to hang or set personal items, and restroom checks to ensure cleanliness.
What if...
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Renovating the restrooms to reflect a more home-like feel made visitors feel more at ease?
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By creating a cohesive way finding system. The signage in the hospital does not navigate visitors to their destination if they are in the wrong section of the hospital which often causes confusion. The way finding system has the opportunity to be more integrated, creating a cohesive system for the entirety of the hospital from a patient experience centered perspective. From this perspective, a system including maps and human interaction would provide multilayered navigational support for visitors.
By providing outlets for charging personal devices We observed several instances where family members were sitting on the floor next to the closest available outlet to charge their electronics. Increasing the number of outlets provided and placement in relationship to the seating arrangement would allow family members to comfortably charge their electronic devices during their long wait. What if...
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Charging outlets were available towards the middle of the room, or even installed into the furniture?