1 minute read
Getting to know you
RAJ MOHAN, SENIOR VICE PRESIDENT AND CHIEF DIGITAL OFFICER, ASCENSION
Raj Mohan serves as Senior Vice President and Chief Digital Officer for Ascension and oversees the Ascension Studio, an innovation and digital center that creates design-, data- and technology-enabled healthcare solutions and experiences. He leads the Studio’s acceleration of Ascension’s journey to transform healthcare for consumers, patients and their loved ones.
Q: You previously worked in the airline and hospitality industries. What drew you to healthcare?
A: I have always felt passionately that we already have the science, methods and talent to change the way people approach their health — especially if we leverage learnings from other industries. The drive to serve in healthcare was reinforced by the passing of my co-brother, who was found collapsed in a hospital parking garage elevator, just a few feet from potentially lifesaving care.
Q: What are the digital consumer trends you’re watching?
A: In healthcare, now more than ever, and like in other industries, consumers expect us to know them, anticipate their needs and deliver a personalized experience, whether online or in person.
Q: How does the digital experience support our Mission?
A: The history and mission of Catholic healthcare have always focused on serving others here and across the world. We went where people were in need. While our Mission of service remains the same, technology has allowed us to update our approach and expand our reach. Digital services allow us to serve people where they are — and we have a responsibility to meet people where they are.
Q: Was there a defining moment in your career?
A: Working in a university cafeteria, in 1994, I learned just how important it is to work as a team. I learned that “we win together or we sink together.”
Q: Who or what serves as inspiration for you?
A: What inspires me is our own people — how in the face of tremendous suffering and pressure, they still come back to work every day and try to do the best for the people in their care.
