Our Service Commitments

Extend kindness Listen to understand Serve together

“We all own the ability to create exceptional experiences in service to our Mission,” said Carol Campbell, Senior Vice President, Chief Experience Officer, Ascension. “No matter our role, how we interact daily with our patients, their families and each other will elevate our service culture and continue to empower us to deliver moments that truly delight.”

Leaders across Ascension are continuing to learn and recognize the specific behaviors and habits that effectively model our Service Commitments, and transferring that knowledge to associates through team meetings and one-to-one interactions. Associates are encouraged to work with their managers on ways they can continue to foster an exceptional service mindset.

“When we deliver great experiences that bring people back, time and again, we build relationships that deliver value to those we serve, our associates and our ministry,” Eduardo said.

See a colleague embracing our shared service promise and living out our Service Commitments in exceptional ways? Recognize and share gratitude through an e-card, a personal note or on the Service Commitments Kudoboard, located on the Good Day Ascension Intranet.

Show your support for our shared service promise — apply a removable Service Commitments sticker to your work device or display one where you and your colleagues gather during break time! See the sticker insert in this issue of Good Day Ascension.