In the voices of our consumers

OUR SERVICE COMMITMENTS ARE MAKING A DIFFERENCE

The people and communities we serve are the reason we “do what we do.” And how we interact with our patients, their families and each other is the promise of exceptional service reflected in our unified Service Commitments — Extend kindness , Listen to understand and Serve together

“Our Service Commitments become the foundation for how we interact with our patients, their family and friends, and our fellow associates,” said Eduardo Conrado, President, Ascension. “They are an active demonstration of our Mission, Values, identity as a ministry of the Catholic Church and ABIDE hallmarks of Appreciation –Belongingness – Inclusivity – Diversity – Equity.”

Already, consumers are telling us how well associates across Ascension are living out this shared service promise, as reflected in the accompanying examples.

“The nurse jumped into action when I began to cry because I needed a shower. He brought me a clean gown and towels, body wash and lotion. He even cleaned out the shower for me. He saved me at that moment.”

— ASCENSION TENNESSEE

“I walked into the cafeteria … your simple action of outreach and full embrace changed my trajectory. You allowed me to cry and I was able to offload that fear for a brief moment. Other staff members reached out and simply offered support. Staff asking how I was, asking about my daughter. Your work is so much more than simply feeding people. You, my friends, are feeding people’s souls.”

— ASCENSION OKLAHOMA

“The nurse who took me to my CT scan noticed I was shaking and gave me another blanket without even having to ask. Also, my check-in nurse took the time to find a small needle for my arm, and was super kind and understanding.”

— ASCENSION TEXAS

“My dad is 90, hard of hearing and almost legally blind. His doctor sat close to him, talked to him, touched him and looked at him. He made my dad feel like he was part of it and not just being talked about. The nurses did the same thing! They spoke to him, looked at him … and acknowledged with their eyes and listening. Thank you!”

— ASCENSION TEXAS

“A little thing as well, but it meant a lot. As I was leaving, the reception staff gave me and my husband a bottle of water for the drive home. That was very thoughtful, and I appreciated it.” — ASCENSION FLORIDA AND GULF COAST

“Every single day and visit was a delight to be met by smiles, caring comments and just plain good vibes the minute I walked in the door. Even staff coming and going in the elevator made eye contact, smiled and engaged in pleasantries, which during a time of pain and stress made all the difference in the world.”

— ASCENSION FLORIDA AND GULF COAST