We can create delight through courageous innovation

At Ascension, we define the Value of Creativity as “courageous innovation.”

That courage to innovate has been so visible in the ways our teams adapted to the COVID-19 pandemic. Since the beginning of the pandemic, we have seen this time and time again, in the ways our associates worked first and foremost to keep everyone safe, to help patients in isolation feel less alone, and to provide more light, whether that be sunlight or joy, in their rooms.

Recently, Ascension rolled out our new Consumer Experience vision, which is rooted in our Mission and ministry identity and will act as our guide as we continue to improve the consumer journey. Through our new Service Commitments, teams across Ascension are focusing on extending kindness, listening to understand and serving together. One of the cornerstones of that vision is “making moments of delight.” In fact, our Mission Week this past May focused on that principle.

Moments of delight are unexpected, unforgettable, positive moments for our patients and their families within their healthcare journey. These moments are observable, repeatable, tangible ways we live our Mission and Values, honor our ABIDE framework, and demonstrate our Service Commitments, and are often born out of the use of our Value of Creativity.

Consider:

Through your Creativity, have you created a moment of delight? What is something you could do today to create an unforgettable, positive moment for someone in our care?

Call to action:

Over the coming month, think about how you can practice Creativity, especially in creating “moments of delight” for those we serve, and put it into action.

Reflection:

Gracious and loving God, we thank you for the opportunity to serve others. Help us to demonstrate the Value of Creativity as we work to create positive moments for those in our care. Help us to bring joy and light to those around us.