Beaumont News July 2015

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V o lu me T wen t y N i ne , N umber 6

July 2015

New operations chief shoots welcome statistics from both hips

Statistics do not often make riveting reading, much less hearing, but when recently appointed Assistant Vice President of Operations Brock Nichols made this speech at the June 24 Town Hall Meeting, there was almost a standing ovation. By Brock Nichols As of June 22, the Housekeeping, Laundry, Maintenance and Grounds departments had generated about 16,000 work orders, thus putting these departments on pace for over 30,000 by year’s end. Of the work orders, approximately 15,000 (94.3%) have been completed. Furthermore, 87.5% had been completed within two days of generation. This is well above the industry average of 71%, according to data gathered from more than 400 retirement communities nationwide. In addition, these departments have been averaging an “overdue� percentage of 15.3%, significantly below the industry average of 26%. Given these figures, we can say that the early implementation of the WorxHub computerized workorder program is a success. And it can only get better: As we get more familiar with the software and its capabilities, we will continue to grow our systems and programming. Our goal is to continue to improve our performance by forecasting needs through historical analysis and obtaining a better understanding of the services we can provide to the residents and staff of Beaumont. The individual members of the Laundry, HousekeepThe next issue of the Beaumont News will be published in October.

Photo by Greg Benson

PLAYTIME AT CAMP BEAUMONT (Continued on page 8).

ing, Maintenance and Grounds departments are to thank for making this transition such a success. Thank you to all for your hard work and willingness to embrace this new program. In other aspects of our work over the past few months: Energy Management We hired EnerNOC to install an energy management monitoring system. The monitors were installed in March, and we have been gathering data regarding electrical supply demand and consumption. These monitors divide the campus into different sections (Austin, Baldwin, Health Center, Commons, Villas) so we can compare usage versus square footage and building purpose to see where improvements Work continued on page 2


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