India Knowledge Center

Systems and processes play a significant role in building an organization and contribute towards the success of the company’s goals and objectives. Process forms the lifeline for any business. Some of the main advantages or benefits of the process-based approach of any organization can be considered as follows

It provides a clear vision, mission, and objectives of the organization to its employees and groups.

Processes are essential ingredients for creating a culture of continuous improvement, learning, safety, and self-development.

It helps in articulating the desired business outcomes, a method to approach and achieve the client’s outcome and helps in developing the approach towards ‘how to measure and what to measure’ It helps us to measure the customer satisfaction Index and proactively develop action plans for course correction.

It helps in developing positive behavior of the resources and teams to evolve towards a unified direction in the quest to achieve success towards the organization’s objective. Process eliminates silos within the organization and fosters collaboration

It gives clarity on the approach and method to achieve operational excellence and system efficiency.

An organization that is managed with processes becomes more flexible and consistent than one based on hierarchies.

At CBRE, we are an absolute believer in the adaption of processes and systems which is imperative for achieving organizational goals and objectives. CBRE is the only real estate organization in India that is certified in ISO 9001, ISO 14001, ISO 45001 & ISO 50001. Being a service organization & a large-scale footprint across the globe, one of our core competencies and prime advantage is our process capability, we have further strengthened our capability by committing ourselves and preparing for the ISO IMS certifications. An Integrated Management System (IMS) can benefit any organization through increased efficiency and effectiveness, and cost reductions while minimizing the disruption caused by various factors. Various components of IMS and their prime advantages are explained below

ISO 9001 is defined as the international standard that specifies requirements for a quality management system. Implementing an effective and robust ISO 9001 Quality Management System will help organizations to focus on the important areas of business and improve efficiency & quality.

ISO 14001 is the international standard that specifies requirements for an effective environmental management system. Adhering to the standard may result in better conformance to environmental regulations, greater marketability, better use of resources, higher quality goods and services, increased levels of safety, improved image, and increased profits.

ISO 45001 is the international standard that specifies requirements for an occupational health and safety management system, ISO 45001 is designed to improve a company’s OH&S performance in preventing injury and ill health.

ISO 50001 is the international standard that requires the use of an energy management system with the main purpose of using energy more efficiently. ISO 50001 provides a framework in order to achieve your energy goals-reducing depletion of energy resources which in return helps mitigate climate change and cost and efficiency.

For our employees and teams, to get access to the world-class processes and systems, we have a state of art MS Share point platform called ‘India Knowledge Center’ , it is a bank of simplified and contemporary processes developed by subject matter experts. We are further optimizing and creating a digital library for the FM and PM business, which essentially means that any CBRE resources would have the world-class process document at their fingertips on a digital platform. The digital library will house the simplified playbooks, myIdea innovations, and best practices, FM SOPs and templates , training decks, innovative product and services information , knowledge documents of all service lines, Integrated management system kits, case studies, lessons learned and many more under one roofs called ‘Digital Library’.