1 minute read
Point-of-sale systems
from Modern Tire Dealer - February 2023
by EndeavorBusinessMedia-VehicleRepairGroup
recommendations for services due to individual customers. But the next frontier is always adapting to consumer habits and how they shift over time. With the increasing trend of retail consumers in general looking for less personal engagement with businesses and more options to interact online — from shopping and quoting to scheduling appointments — the connection from point-of-sale to consumer-facing web portals and the sharing of data to streamline transactions will be critical.
Fischer (Kerridge): It will be critical for modern point-of-sale software to provide public application program interfaces (API), which in essence are plugs that allow the point-of-sale system to connect easily and much quicker to other software, equipment and Internet of Thing devices. Today, with most providers, (when) dealerships want to interface to another product, the software company needs to be involved. With point-of-sale software and public APIs, the dealership can work with the third party to plug into the API without the software company being involved.
Adams (MaddenCo): There will continue to be a move to having all things cloudbased or hosted in some fashion.
On the commercial side, there will be more integration between tire dealer point-of-sale systems and fleet maintenance systems. This should make the servicing process more streamlined and lead to less manual data input. Business analytics will become even more important to tire dealers.
