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Member News
Endorsed Vendor Offers Bank IT Services
“Arkansas bankers are in an era of innovation in the way we provide value to our clients,” according to Barry Jackson, Senior Vice President and Chief Operating Officer of the Arkansas Bankers Association. “At the same time, we face an increasing regulatory burden.” Seeking to provide guidance to its members about technology best practices, the ABA has endorsed NetGain Technologies to provide managed I.T. services to the state’s community banks. “Our banks will benefit by having a trusted partner to help make technology more efficient and to improve our clients’ experience,” said Jackson. “We are excited to announce this partnership as we welcome NetGain to the ABA Endorsed Vendor group.” The endorsement builds on the relationship the ABA has had with NetGain Technologies since 2014. NetGain is uniquely qualified to work with banks in the region as an active member of banking associations throughout the company’s large regional footprint. The ABA joins the Kentucky Bankers Association, the Community Bankers of Michigan, and the Community Bankers Association of Ohio in endorsing NetGain’s Technology OneSource managed services to their members. Additionally, NetGain is a member of the Missouri Bankers Association, the Alabama Bankers Association, the Tennessee Bankers Association, the Indiana Bankers Association, the Ohio Bankers League, the Community Bankers of West Virginia, and the Bluegrass Community Bankers Association. Technology OneSource is a managed information technology service for the financial and other professional industries. NetGain Technologies serves as the full-time I.T. department of banks across Arkansas and the Southeast region. The customized solution encompasses 24x7 network monitoring, on-site support and maintenance, software updates, and around-the-clock help desk services provided by a team of U.S.-based remote support engineers and Arkansas-based field engineers. Technology OneSource offers a scalable technology solution at a fixed monthly fee, eliminating the need for growing banks to worry about I.T. hiring and staffing challenges or budget overruns. Because community banks present a highly regulated and security-focused environment, NetGain Technologies has achieved SOC 2 Type II certification to better protect the security, integrity, availability, confidentiality, and privacy of client data. Technology OneSource additionally offers on-site support
to banks as they undergo regulatory compliance reviews. NetGain’s experts stand shoulder-to-shoulder with financial clients during the actual audit. The Technology OneSource program additionally offers standard and upgraded security services, including a vCSO (virtual Chief Security Officer) role, that are especially beneficial to financial organizations. Brendan Jacobson, president of NetGain Technologies, said, “We are excited to be endorsed by the ABA. We have been serving banks in Arkansas and across the Southeast U.S. for years. Receiving this endorsement is a testament to our ability to effectively manage community banks’ IT. I hope this endorsement will allow us to help more banks in the region navigate the regulatory requirements that they face.” Jacobson
ARKANSAS BANKERS ASSOCIATION ANNUAL CONVENTION April 2-4, 2018 | The Robinson Center, Downtown Little Rock www.arkbankers.org/Convention.aspx Save the Date a Celebrate
t STATE OF BANKING
Southern Bancorp Honored with Civic Award
Southern Bancorp and Southern Bancorp Community Partners was honored on October 19 with the 2017 Marie Interfaith Civic Leadership Award. This annual award recognizes leaders who mobilize people of different faiths and different segments of the community to address important issues and challenges facing Arkansas. Founded to help strengthen undeserved communities through financial access and investment, Southern Bancorp combines traditional banking and lending services with financial development tools ranging from credit counseling to public policy advocacy. Pictured are ABA Chairman Dave Dickson and Southern Bancorp CEO Darrin Williams following the awards ceremony, which included remarks from Julie Stackhouse of the Federal Reserve Bank of St. Louis.
Nine in 10 Americans with a bank account (89 percent) rate their bank’s service and support as “good,” “very good” or “excellent,” according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The same number say they are satisfied with their primary bank. The survey also asked consumers to identify up to three attributes they value most about their bank. The top five responses include customer service (50 percent), location (43 percent), little or no fees (38 percent), security of account and personal information (38 percent) and tech advancements such as mobile/online account access (21 percent). “America’s banks have embraced a customer-centric model that emphasizes streamlined and user-friendly experiences,” said Nessa Feddis, AmBA’s senior vice president and deputy chief counsel for consumer protection and payments. “Industry innovations have made it easier than ever for consumers to manage their money and make payments. Banks’ hard work to meet and exceed customers’ expectations has had a clear impact.” When asked “On a scale of 1-5, where ‘5’ is excellent and ‘1’ is poor, how would you rate your primary bank in terms of service and support?” those with a bank account provided the following responses: Excellent – 36 percent Very Good – 33 percent Good – 20 percent Fair – 7 percent Poor – 2 percent Don’t Know/No Opinion – 2 percent When asked “Are you satisfied with your primary bank?” respondents who have a bank account provided the following responses: Yes – 89 percent No – 7 percent Don’t Know/No Opinion – 4 percent When asked to identify up to three attributes they value most about their bank, consumers selected the following attributes: Customer service – 50 percent Location, such as access to branches – 43 percent Little or no fees – 38 percent Security of my account and personal information – 38 percent Technological advancements, such as mobile and online account access or mobile check deposit – 21 percent Reputation – 15 percent Range of services offered – 13 percent Rewards and promotions – 9 percent Don’t Know/No Opinion – 3 percent None of these – 2 percent Survey: 9 in 10 Americans Rate Bank Service “Good” or “Excellent”
STATE BANK DEPT. NEW HIRES & PROMOTIONS The Arkansas State Bank Department has hired two specialty examiners, one in the Information Systems division and one in our Trust division. Elliot Hartle will be a Bank Examiner Trainee in the Information Systems Division while Lance Black will be a Bank Examiner Trainee in our Trust Division.
Lance Black graduated from Oklahoma Wesleyan University, Bartlesville, Oklahoma in 2013 with a Bachelor of Science degree with a Major in Financial Economics. He broadened his education by obtaining a Juris Doctor at the UALR William H. Bowen School of Law in 2016.
Prior to joining ASBD, Elliot Hartle obtained his Bachelor of Business Administration Finance from the University of Central Arkansas in 2009. Hartle is a military veteran with ten years of experience in customer service, five years of experience as a professional aviator, one year experience as FINRA registered representative and insurance field underwriter.
Black and Hartle joined ASBD on September 18, 2017 and will be stationed out of the Little Rock office. On August 1, Johnathon Welch and Scott Lambert were promoted to Commissioned Senior Examiners. Welch Lambert
Chase
Mathis
The Arkansas State Bank Department promoted Adam Chase, Kelly Davis, Wes Mathis and Wynne Morgan to Bank Junior Examiners effective September 24, 2017. Davis Morgan
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Joel Futrell and Daniel Park were promoted to Assistant Bank Examiners effective October 3, 2017.
SIMMONS FIRST NATIONAL CORPORATION ADDS TWO TO ITS BOARD OF DIRECTORS Simmons First National Corp. has announced the appointment of Tom Purvis of Fort Worth, TX, and Russell Teubner of Stillwater, OK, to its board of directors. Purvis previously served as a director of First Texas BHC, Inc., which Simmons acquired on October 19, 2017. He is a real estate broker and president of Continental Real Estate, Inc., a Texas-based commercial real estate company. He also serves as managing partner to a portfolio of real estate assets and consulting ventures. Mr. Purvis is a member of the boards of directors of Streams & Valleys Inc. and the Fort Worth Zoo. He
CITIZENS BANK PROMOTES MCKAY, CRIDER TO STRENGTHEN CALL CENTER Citizens Bank has promoted Rhonda McKay and Amanda Crider to manage and enhance the operations of the bank’s Call Center. McKay has been named Vice President - Call Center Manager. Crider has been promoted to Assistant Vice President - Call Center Coordinator. “Rhonda McKay has been instrumental in the advancement of our Call Center, providing Call Center personnel with the resources necessary to help customers who have attended the business school at the University of Texas and graduated from Texas Christian University. Teubner previously served as a director of Southwest Bancorp, Inc., which Simmons also acquired on October 19, 2017. He is the founder and chief executive officer of HostBridge Technology, LLC, an Oklahomabased technology firm. He previously served as president of Esker, Inc. and as director of Esker Software. Mr. Teubner is a director of the OSU Center for Innovation and Economic Development and an advisory council member for the OSU Museum of Art. He is a graduate of Oklahoma State University. “We are grateful that Tom and Russ have agreed to serve as directors of Simmons,” said George Makris, Jr., Simmons’ chairman and CEO. “Tom is an accomplished executive with expert knowledge of the Texas real estate market. Russ is a successful IT entrepreneur who has valuable experience developing and working with cutting-edge technology. Both of these individuals will play important roles in our company as we continue to expand into new markets and enhance our products and services.”
questions or concerns about their account relationships with the bank,” said Janet Moore, Senior Vice President and Chief Operations Officer. “Amanda Crider has developed an extensive base of knowledge about bank operations, and strives every day to apply that knowledge to benefit and assist our customers in every way she possibly can.”
Rhonda McKay began her banking career at Citizens Bank in 2008, and became the Account Services Manager in 2012. She graduated from the Barrett Graduate School of Banking in Memphis in 2015. She and her husband, Glen, live in Batesville, and have five grown children and 11 grandchildren. They attend Cushman Baptist Church where Glen is Pastor.
Amanda Crider joined Citizens Bank in 2005 as an Account Processing Clerk, and was elevated to Call Center Coordinator in 2016. She graduated this year from the Batesville Area Chamber of Commerce’s Leadership Program, and also the bank’s EDGE Program, which develops the leadership and performance skills of employees. She and her husband, Shane, live in Batesville with their daughters, Macy and Carson. The family attends Fellowship Baptist Church. “Rhonda McKay and Amanda Crider are major assets to Citizens Bank,” said Phil Baldwin, President and Chief Executive Officer. “These promotions are well deserved, and we look forward to their continued leadership as the Call Center addresses the needs of our customers.”
SCHRODT PROMOTED TO EVP
Jeff Lynch, President and CEO of Eagle Bank and Trust, announced the promotion of Michelle Schrodt to Executive Vice President and Chief Retail Officer. A 26 year banker, Michelle joined the bank in January 2017 as Senior Vice President of Retail Banking after serving as Regional Consumer Banking Manager of a large Regional Bank located throughout the Southeastern United States. She will continue in her role managing the Retail/Consumer Division of the bank, fostering operational efficiencies and exceptional customer service throughout the bank’s 14 locations in Central and North Central Arkansas. Her responsibilities will also include staffing, training, product development, retail sales and all other aspects of the bank’s branch network. Schrodt, a native of Deming, New Mexico is a graduate of Deming High School, The Western States School of Banking at the University of New Mexico, and she is Six Sigma Certified. She was a member of the Board of Directors of Junior Achievement of Chattanooga, Tennessee from 2014-2016 and a member of the 2017 annual fundraiser committee for the Ronald McDonald House in Little Rock. She and her husband, Martin reside in Little Rock and attend Christ the King Catholic Church. They are the proud parents of a daughter, a student at the Little Rock Christian Academy.
DALE FORD JOINS GRAND SAVINGS BANK
Grand Savings Bank is pleased to announce the hiring of Dale Ford as Vice President, Deposit Training Coordinator. Ford has been in banking for close to 10 years starting as a teller and most recently served as Assistant Vice President and Branch Manager. He attended Northwest Arkansas Community College and the University of Arkansas. He served as Chair of a local student bank board for five years and volunteered for Main Street Rogers for over 10 years. “Dale is an excellent addition to our growing team at Grand Savings Bank. We are thrilled with what he brings to the table and know both our customers and team members will benefit from his hire.” said Guy Cable, Grand Savings Bank CEO.
WAGNER, FLETCHER TAKE ON REGIONS RELATIONSHIP MANAGEMENT ROLES Regions Bank has announced the promotion of Bryan Wagner and the hire of Brock Fletcher, both in the Jonesboro market. Bryan Wagner will be the Agri Banking Relationship Manager, serving Jonesboro and the surrounding area.
Brock Fletcher will serve as Commercial Banking Relationship Manager for Jonesboro and the surrounding areas. He previously worked at Southern Bank.
TUTT JOINS ARVEST BANK MORTGAGE TEAM IN BENTON
Arvest Bank is pleased to announce Mary F. Tutt has been hired as a mortgage loan officer. Tutt will be based out of Benton. Among other responsibilities, Tutt will qualify customers for mortgage financing and meet with builders, realtors, financial planners and other entities to help create new business. A Memphis native, Tutt has more than 30 years of industry experience. She moved to Arkansas in 2005, after she was forced to evacuate her home in Long Beach, Miss., due to Hurricane Katrina. “We are so excited to welcome Mary to our team in Saline County,” Arvest mortgage manager Eric Cullum said. “Her years of experience will be a great asset to our customers, and we look forward to her helping us continue to grow in this area.” Tutt lives in Malvern.
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2017-2018 Arkansas Bankers Association BANK DIRECTORY
The Arkansas Bank Directory ; Please send me the new Arkansas Bank Directory! Your Guide to the Arkansas Financial Services Industry! 2017-18 Arkansas Bank Directory Order Form
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