1 minute read
FIVE
Randy K. Torres
Market President | Generations Bank, Siloam Springs
Q. HOW DID YOU GET STARTED IN BANKING?
A. A local bank approached me about transitioning into a banking career. After much thought, I realized that my financial success so early in life was because of my former banker who became my friend and mentor. His willingness to advise me on financial matters relating to my small business was something that, in turn, I now do for others. In 2006, I began that journey and have realized a lot of personal and professional fulfillment.
Q. WHAT TRAIT DOES THE MODERN BANKER NEED TO HAVE TO BE SUCCESSFUL?
A. A trait that hasn’t changed over the years is caring for your customers. Authentic concern for your customer goes a long way, especially in our modern culture where more of our customer experiences have become transactional in nature. Question: Is what you’re doing in the moment making someone’s day better, worse, or just the same?
Q. WHAT ARE YOU MOST PROUD OF REGARDING YOUR LEADERSHIP AT GENERATIONS BANK?
Q. WHAT’S SOMETHING YOU’VE LEARNED OVER YOUR CAREER THAT YOU’VE CARRIED WITH YOU?
A. I’ve learned that to have lasting impact, you need to incorporate 4 Cs into your culture: Competency, Care, Connecting, and Consistency. Competency, Care, and Connecting is what customers will value about you as a team member. Consistency is what the community recognizes and values about you and your bank!
Q. WHAT ADVICE DO YOU HAVE FOR YOUNG BANKERS STARTING THEIR CAREERS?
A. Apply flesh to everything you do because everything you do impacts someone!
Q. WHAT’S YOUR FAVORITE THING ABOUT WORKING AT A BANK IN A SMALL TOWN?
A. The people behind the numbers!
A.
It’s been gratifying to see how my personal principles of grace, respect and stewardship have brought about growth for our community bank. The unique culture we have at our bank not only impacts our team but also our customers and community at large.
Q. I ALWAYS START MY DAY WITH...
A. Coffee, Prayer & Peloton!
Q. WHAT CAN YOU SIMPLY NOT RESIST?
A. A breakfast burrito.
Q. WHO IS THE MOST FAMOUS PERSON YOU’VE EVER MET?
A. George H. Bush for lunch.
Q. WHERE WOULD YOU LIKE TO TRAVEL?
A. Austria.
Q. WHICH DO YOU DO MORE OF ON YOUR PHONE – TALKING OR TEXTING?
A. Talking.
Q. WHAT’S THE MOST-USED APP ON YOUR PHONE?
A. Texas Instruments- BAII Plus.
Q. WHAT WEIRD FOOD COMBINATIONS DO YOU REALLY ENJOY?
A. Blue Bell Old Fashioned Vanilla Ice Cream and Lays Potato Chips- amazing!
Q. WHAT HABIT DO YOU HAVE NOW THAT YOU WISH YOU STARTED MUCH EARLIER?
A. Peloton.
