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Booking and your visit
Box Office and opening hours
The Arena Theatre’s box office is open 24/7 online for bookings. We are open 10am –5pm, Monday to Friday, for over the phone and in-person bookings. The box office will be open for bookings until 6pm when we have an evening performance.
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Cancellations, refunds and exchanges
In the unfortunate event that a performance is cancelled, we will automatically offer you either a full refund, an exchange to another performance or a voucher that is valid across our professional season at the Arena Theatre.
Payments
We are now a cashless venue, so please bring your debit or credit card if you are making a purchase at the venue. We accept all forms of card apart from American Express. We do not accept theatre tokens.
Electronic tickets (E-Tickets)
Once you have booked your tickets online or in-person you will be sent a confirmation email which will contain your electronic tickets. When you arrive at the venue for a performance, you can either show us your electronic ticket or give us the name your booking was made under. You can also print your tickets at home and bring a paper version.
If your show or event is online, your e-ticket will contain any links and passwords you need to access the event. You can contact the Box Office with any issues regarding an online ticket.
If you are unable to attend the performance for any reason (excluding COVID-19), we will offer you either a voucher of the same amount or an exchange for another performance. We cannot offer a full refund unless it is COVID-19 related.
Schools, colleges and group bookings
Tickets for schools and colleges are our standard rate for that season, with one free ticket being offered for every ten. Teacher and carer tickets are free. This also applies to group bookings on groups over 10+. Any further discounts can be discussed directly with the venue.
Schools can reserve their tickets in advance, and final numbers and payment will not be taken until two weeks prior to the show date. We accept card and BACS payment from schools.
If you would like to come and see us in advance of your visit, to familiarise yourself with the Theatre, spaces, and facilities, please contact the box office: 01902 321 321.
