• Basic and Advanced Team Building Courses to allow employees to develop capabilities to work as a team effectively. This includes development of Emotional Quotient for work. • Basic and Intermediate Management Skills Courses to develop leadership in employees so that they can work at their full potential. The programs include specific skills for employees in supervisor levels; basic supervisory skills, personal development, coordination skill, coaching skill, delegation skill, how to follow-up work progress and to control work quality control, Development of Emotional Quotient for Effective Management and Arts of Problem Solving and Decision Making. These programs aim to enhance the employees in supervisor role the abilities to manage their team effectively and efficiently. Training & Education relating to environment and how to effectively use of resources The Company has continuously supported the implementation of “5S Activity” to enhance sanitation and healthy habits in workplaces, which will also increase work efficiency, higher productivity and better customer services; and help promoting good environment in workplaces and effective use of resources. Employees shall receive training before starting the implementation of any “5S Activity”. The Company has arranged to monitor and evaluate these activities at least 2 times per annum. Examples of activities to improve working environment and to reduce wastes include reusing empty pages of used paper, reusing of binders, launching a campaign of “switch-off the light during the lunch break or after use during the day” and a campaign to maintain all equipments to be in good conditions. These activities have helped promoting the better and safer environment in workplaces and have developed better work quality and more efficiency among employees throughout the organization. In addition, the Company has also given souvenir rings to employees who have been working with the Company for 10 years and 20 years in recognition of their long-time physical and mental devotions to the Company. Customers The Company has prescribed its guidelines for treatment of customers in the company’s Code of Conduct, which is available at “www.qh.co.th”; and the Company has strictly complied with those guidelines and its responsibilities to customers by producing quality products and services under the policy “5-Quality Houses” (including “modern design”, “quality materials”, “good neighborhood”, “high security” and “sincere and honest services”); provided that the quality of products shall be subject to the level of prices of products sold. The Company has announced and strictly adhered to this policy; and in 2011, the Company has carried out activities classified by business segments, as follows: Land and Houses for Sale Business • The Company had its policy to create good and quality neighborhoods for happiness of all families staying with us; the Company and its affiliates have organized a variety of activities, emphasizing creative entertainment during the spare time, promoting the family relationship and giving opportunities for neighbors to get acquainted with each other by selecting activities which are suitable to each project such as walk rallies, arts and painting activity, T-shirt painting, flower decoration, tray garden decoration, photo frame making, including other patterns of handicrafts. These activities shall be organized twice a year, for example: a. Laddarom Rachapruke Pinklao Project The Company has organized the event “Ratanakosin Nitus - One day experience of the quality period”, an outside activity which participants had an opportunity to experience the cultural tour to realize the value of Thai traditional culture.
Annual Report 2011
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