auditable. Moreover, the Bank published the details of such transactions in the Notes to the Financial Statements every quarter as well as in the Annual Report. The Bank realized that strong stakeholdersû support can enhance the Bank competitiveness, which ultimately leads to long term success. The Bank had mechanisms to protect those who reported the wrong doing or conducted related party transactions that was certain to cause damage to the Bank. The Bank had the following guidelines for each group of stakeholders: ë Customers Kiatnakin Bank always cares for and places our customerûs needs as our number one priority. With the determination to develop customized products and services for each customer, the Bank will pay attention to all the details and listen to all your issues closely in order to maintain a long-term, trusting relationship. We will stand by your side to assist as you compete in the market in order for you to succeed. Thus, the Bank continuously develops systems and network of branches and utilizes modern technology in order to increase service efficiency through increasing speed, flexibility and responsiveness to best satisfy customerûs needs. Customers will receive personalized care, including advice on the financial mattes and most appropriate investments to maximize customerûs benefits from a professional who is knowledgeable, proficient with financial products, and has deep understanding of the customerûs business needs. When the customer has a suggestion about our service, want to file a complaint, or report of inappropriate activities, he/she can provide the information through our website (www.kiatnakin.co.th) or immediately contact our internal audit department. The Bank places great value on suggestions, complaints and reports of inappropriate or nontransparent of activities that could create damage for the Bank. We have a watertight measure to protect the people who provided suggestions, opinions, and/or reported inappropriate activities.
ë Employees The Bank considered our employees to be our most important and precious assets; therefore, we are continuously enhancing our personnel management system for management and personnel development to raise the capability of our employee to be at the same standard as other leading companies and to be the driving force in developing our company into a leading financial institution that offers excellent service to our customers. The Bankûs renumeration policy was set to provide appropriate renumeration for executives and employees that is comparable and competitive with other leading companies. The job description is clearly defined and the Bankûs training and development policy provided employees with on-going opportunities to enhance their knowledge and capability in order to advance in their career. The Bank provided many benefits for our employees, such as: - Provident Fund - Social Security Fund - Group Health Insurance - Group Life Insurance - Group Accident Insurance - Annual Health Check-up - Nurse Office inside the Bank - Mother Corner (A room for working mothers to collect breastmilk for her infant) In addition, Kiatnakin Bank implemented many policies that supported the Bankûs operations, such as benefits policy, code of ethics, code of conducts, environmental policy, safety policy, and management system. These policies are clearly defined and are easily accessible by all employees who were able to put them to practice appropriately. Furthermore, the Bank offered various channels to hear employeeûs opinions, concerns related to work, management, and indications of unbecoming work practice. Employees can provide feedback through the Bankûs website (www.kiatnakin.co.th) directly to the internal audit department or directly to the personnel development department. Moreover, the Bank has a watertight measure to protect informant of fraud or Annual Report 2008 ë Kiatnakin Bank Public Company Limited
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