lesson, we connect with the guests, seeing what they might respond well to, what they might be challenged by and how we might tailor the lesson for them. Our focus is to help them reach their goal(s) while having a great experience.
A quality instructor makes the difference, shifting the guest experience from someone trying a snow sport once to someone with a lifelong passion for the snow. Great instructors provide a unique experience, build trust, catering their teaching to each guest and pace the learning process appropriately, all within a positive and supportive environment. When instructors continue to develop their teaching skills and learn from each other, we improve the quality of our lessons and therefore, the guests’ experience.
Building a relationship with guests builds trust and helps us cater to their learning styles. Some people prefer to jump straight in while others might sit back and watch first or require more instructor assistance. A versatile instructor can explain, describe, show and assist the guests in a way that best suits their learning style. Explaining and demonstrating in a variety of ways helps us to match our teaching to each individual. An instructor who can read their guests verbal or non-verbal communication (body language, tone of voice, excitement or hesitation) can adapt and assist each guest as much or as little as they need.
The start of the lesson is one of the most notable interactions an instructor and guest can have. Meeting our guest and asking them about themselves, discovering their goals, experience, hesitations, or concerns is an important first step in building the relationship. No matter if it is a group or a private
December 2020
The first few minutes, hours, and sometimes days can be the hardest and most challenging part of a new skier and snowboarder’s experience.
apsi snowpro
Oscar Alston Samantha Hamilton
Part5//
By teaching in a clear step by step process, we make each developmental step attainable. Building in small achievable steps, guests learn smaller pieces at a
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