Appletree Answers - Company Profile
ppletree
Great Call!
Appletree Answers - Headquarters 1521 Concord Pike, Suite 202 Wilmington, DE 19803 Phone: 800-237-2810 www.appletreeanswers.com
ABOUT APPLETREE ANSWERS Appletree Answers is committed to providing an integrated communications center for inbound and outbound calls, emails, faxes and chats. Delivered through a state-of-the-art infrastructure, the company’s service gives business owners and employees a 24/7/365 messaging center. With dedicated teams and 22 offices, Appletree Answers delivers a powerful and compassionate customer service experience that is derived from Appletree Answers’s Core Values.
Our Mission:
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Enhancing the lives of our customers and employees one interaction at a time. John Ratliff, Founder and CEO
OUR SERVICES AND SOLUTIONS Answering Service Appletree Answers live person telephone answering gives your business an edge by answering calls 24 hours a day. Capture sales, provide outstanding and on-demand customer support, and reduce staffing costs with Appletree Answers’ powerful and easy-to-use telephone answering service and call center service features. We deliver your messages by phone, email, text, fax or through a web-based portal.
Call Center Our call center services can be customized to meet any need. Appletree Answers’ live call center experts are available 24 hours a day to help your customers order products, make donations, get important information about your products and services, and more. We also offer bilingual call center services. Our advanced scripting platform and database management capabilities will provide your business with the tools it needs to be successful.
Live WebChat Customer abandonment is one of the most significant challenges facing web site operators in the rapidly changing global marketplace. Live Appletree Answers WebChat offers your site browsers rapid, effective and friendly customer service and information that is both proactive and costeffective.
Virtual Receptionist Appletree Answers’ customer experience experts can handle all of the same tasks as an internal receptionist – including appointment scheduling, message taking, and live call transfers. You gain professional phone coverage 24/7, 365 days per year from a team that you can trust. Studies have demonstrated that you can SAVE UP TO 40% over the cost of hiring a full-time employee to take your calls by working with an answering service provider.
AVAILABLE
APPLETREE ANSWERS AT-A-GLANCE 24 hours a day, 7 days a week, 365 days a year
17
years in business
22 locations across the United States and Puerto Rico
600+ employees 12 million calls answered in 2011
Appletree Answers Core Values Spirited Fun Be Quick, But Don't Hurry Small Details are Huge
Employees are Critical Take Care of Each Other
Think Like a Customer
Integrity Matters
DREAM ON PROGRAM In 2008, the "Dream On" program was created by the CEO and founder of Appletree Answers. This program mirrors the Make-A-Wish Charity, but for internal employees. Every employee at Appletree Answers has the opportunity to submit one Dream to the Dream On Committee. There are no limitations or restrictions on what the dreams can be. The Dream On Committee then meets and randomly grants dreams for our employees! Sometimes the dreams are for the employees themselves, but many times they are for co-workers, family members, and even complete strangers.
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Click to Play
It’s changed me fundamentally to be that in touch with what our employees have to go through. If I could leave one thing it would be the concept of our Dream On program. If this could be my legacy, then I will have been a success.
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John Ratliff Appletree Answers, Founder and CEO
To date, more than 100 Dream On submissions have been granted.
PRESS ROOM AND RECOGNITION Click to Play
In the Media May 10, 2012 - Appletree Answers: A business that serves the needs of their clients AND their employees Apr. 30, 2012 - Wilmington answering service "Great Place to Work" Apr. 3, 2012 - Great Place to Work® Announces Appletree Answers as Winner of the 2012 Video Contest ‘We Love Our Workplace’
Appletree Answers was the winner of the 2012 ‘We Love Our Workplace’ video contest hosted by Great Place to Work Click to Read Article Appletree Answers named
Feb. 15, 2012 - Appletree Answers Runs Facebook Campaign to Benefit the American Heart Association
the third-best mid-sized workplace in the News Journal's annual Top Workplaces survey
Aug. 15, 2011 - Appletree Answers Named Top Workplace by Delaware News Journal
conducted by Workplace Dynamics.
Appletree Answers was recognized as the third-best, mid-sized workplace in Delaware by the Delaware News Journal
Click to read more news>>
Appletree Wilmington Delaware
WHO WE WORK WITH
"We continue to be amazed at the competence and the performance of the Appletree team. Our customers are number one, and in our offices, there is nothing more important than catering to the customers’ every need. With Appletree Answering Service, we never have to worry that a customer will not be treated exactly as we would handle them. Their professionalism and efforts to accommodate every customer call are extravagant, and we can't believe we ever worked without the Appletree team!" Christopher Breen, CEO Metro United Communications
Industries We Commonly Work With Legal
Medical
HVAC
Property Management
Dental
APPLETREE ANSWERS PRICING BASE MINUTES
BASE RATE
OVERAGE RATE
60
$75
$0.99
100
$95
$0.97
150
$140
200
ppletree
TM
$0.94
$275
500
Great Call! $440
$0.93
750
$650
$0.89
1000
$850
$0.88
300
Appletree Answers bills on a monthly basis with billing terms of Net 30.
$0.95
$185
Appletree Answers Billing Terms in Summary
Expert work time is billed in per second increments. Initial start up and first month base rate required prior to development.
$0.90
Flexible month-to-month billing plans available.
**Additional Plans Available for Higher Volume
Initial Programming and Expert Education:
* $75.00
Initial set up rate includes 2 hours of programming and expert education at a discounted rate. â—‹ Additional Programming Rates - $75 per hour
â—‹ Additional Expert Education Rates - $35 per hour
* Additional hours may be required for enhanced programming and expert education. All programming and expert education hours are quoted and client approved prior to implementation.
Additional Billable Items for Enhancement Services: Call Patching: $0.15 per minute Automated Greeting: $0.10 per minute Customized Reporting: TBD based on needs Online Appointment Scheduling Calendar: $25 per month per calendar
Find Us Online
ppletree
TM
Great Call!
Appletree Answers Corporate Call Center 1521 Concord Pike, Suite 202 Wilmington, DE 19803 Phone: 1-800-914-9666 Fax: 302-656-0670