7 minute read
Why Can’t I Withdraw from Exness? A Simple Guide
from Exness
by Exness Blog
If you’re struggling to withdraw money from your Exness account, you’re not alone. Many traders face this issue, and it’s often due to simple, fixable reasons like incomplete verification, mismatched payment methods, or technical glitches. In this article, I’ll break down the most common reasons why you can’t withdraw from Exness, how to fix them, and tips to ensure smooth withdrawals in the future. Let’s dive in and get your funds moving!
✅ Trade with Exness now: Open An Account or Visit Brokers 👈
Why Can’t You Withdraw from Exness? Common Reasons Explained
Exness is a trusted forex and CFD broker with a solid reputation, regulated by top-tier authorities like the FCA and CySEC. With over 1 million active users and a focus on fast withdrawals, it’s frustrating when you hit a snag. Below are the top reasons why your withdrawal might be blocked and how to resolve them.
1. Incomplete Account Verification
One of the most common reasons for withdrawal issues is an unverified Exness account. Exness requires full Know Your Customer (KYC) verification to comply with anti-money laundering (AML) regulations. If you haven’t submitted your identity and address documents, your withdrawal button might be disabled.
Solution: Log in to your Exness Personal Area (PA) and check the verification status. You’ll need to upload:
A government-issued ID (passport, driver’s license, etc.).
Proof of address (utility bill or bank statement, not older than 6 months).
In some cases, proof of your deposit method (e.g., bank card details).
Once submitted, verification usually takes a few hours to a day. If it’s been longer, contact Exness’s 24/7 support via live chat or email.
2. Mismatched Payment Methods
Exness has strict rules about withdrawing funds using the same method you used to deposit. For example, if you deposited via a bank card, you must withdraw to that same card up to the deposited amount before using another method for profits. This is another AML policy to prevent fraud.
Solution: Check your deposit history in the Personal Area to confirm which payment method you used. If you’re trying to withdraw to a different account or method, Exness will reject the request. For instance:
If you deposited $500 via a bank card, you must withdraw up to $500 back to that card.
Any profits can then be withdrawn via another method like a bank transfer or crypto wallet.
If your deposit method (e.g., a specific bank card) is no longer available, reach out to Exness support for alternative solutions.
3. Inadequate Trading Activity
Some traders report withdrawal rejections due to “inadequate trading activity.” Exness may require a minimum number of trades or lot sizes before allowing withdrawals, especially if you’re withdrawing small amounts shortly after depositing. This is to prevent money laundering or abuse of deposit incentives.
Solution: Review Exness’s terms in your Personal Area or contact support to clarify the minimum trading requirements. For example, some brokers expect around 0.5 lots of activity for every $1,000 deposited. If you’ve met these requirements and still face issues, provide evidence of your trading activity to support.
4. Technical Issues with Payment Gateways
Sometimes, the issue isn’t with Exness but with the third-party payment processor (e.g., your bank or e-wallet). Server downtime, incorrect bank details, or currency mismatches can cause delays or rejections. For instance, withdrawing in a different currency than your bank account may trigger conversion fees or errors.
Solution:
Double-check your bank details (account number, SWIFT code, etc.) in the Personal Area.
Ensure your internet connection is stable and try using a different browser or device.
Update the Exness app to avoid glitches.
If the problem persists, contact your bank or payment provider to confirm they’re not blocking the transaction.
5. Account or Regional Restrictions
In some cases, Exness may restrict withdrawals due to regional regulations or suspicious activity. For example, traders in India have reported issues with large withdrawals due to local banking regulations or account freezes when funds are sent via unregulated channels.
Solution: If you’re in a region with strict financial regulations (like India), consider withdrawing smaller amounts to avoid scrutiny. Alternatively, use cryptocurrencies like USDT or Bitcoin, which often process faster (15-60 minutes) and bypass some banking restrictions. Always declare your profits and pay applicable taxes to avoid legal issues.
✅ Trade with Exness now: Open An Account or Visit Brokers 👈
6. Pending Refund Requests
Exness prioritizes refund requests for deposited amounts before processing profit withdrawals. If you haven’t completed the required refunds (e.g., withdrawing back to your deposit method), your profit withdrawal may be delayed.
Solution: Check the “Withdrawal” tab in your Personal Area for any pending refund requests. Complete these first, then request your profit withdrawal.
How to Withdraw from Exness: Step-by-Step Guide
To avoid withdrawal issues, follow these steps to ensure a smooth process:
Log in to Your Personal Area: Visit the Exness website or app and sign in with your email and password.
Go to the Withdrawal Section: Click “Withdrawal” in the side menu.
Choose Your Payment Method: Select the method used for your deposit (e.g., bank transfer, card, or crypto). Check minimum/maximum limits in the Personal Area.
Enter Details: Input the withdrawal amount, currency, and account details (e.g., bank account number or crypto wallet address).
Verify the Request: Enter the one-time password (OTP) sent via SMS or email to confirm.
Check Transaction Status: Monitor the progress under “Transaction History” in your Personal Area.
Exness processes 95% of withdrawals instantly, but third-party processors (e.g., banks) may take 1-30 business days. Cryptocurrencies like USDT are typically the fastest, often completing in 15-60 minutes.
Tips to Avoid Withdrawal Problems in the Future
Here’s how to make your Exness withdrawals hassle-free:
Verify Your Account Early: Complete KYC verification right after opening your account to avoid delays later.
Use Consistent Payment Methods: Stick to one or two payment methods for deposits and withdrawals to simplify the process.
Check Regional Limits: Be aware of withdrawal limits or regulations in your country. For example, Indian traders should avoid large bank transfers to prevent account freezes.
Contact Support Promptly: Exness offers 24/7 support in multiple languages (English, Chinese, Thai, etc.). Use live chat for quick responses.
Keep Records: Save screenshots of your transactions, verification documents, and support chats in case disputes arise.
Is Exness Reliable for Withdrawals?
Exness is widely regarded as a reliable broker, with over 1 million active clients and a monthly trading volume exceeding $4 trillion. It’s regulated by trusted authorities and processes 98% of withdrawals instantly. However, some users have reported issues, particularly with large withdrawals or in regions with strict banking laws. For example, a trader in Indonesia reported difficulties withdrawing $800 due to trading activity requirements, while Indian traders have faced account freezes for large bank transfers.
To mitigate risks:
Start with smaller withdrawals to test the process.
Use cryptocurrencies for faster, less restricted transactions.
Always comply with local tax laws to avoid complications.
What If You Still Can’t Withdraw?
If you’ve tried the solutions above and still can’t withdraw, here’s what to do:
Contact Exness Support: Use live chat, email, or phone (available in 14 languages). Provide your transaction ID and screenshots of the issue.
Check the Exness Help Center: The knowledge base has articles on withdrawal issues, verification, and payment methods.
Join Community Forums: Exness’s community forums allow traders to share solutions and experiences.
Escalate If Needed: If you suspect unfair treatment, file a complaint with Exness or a regulatory body like the FCA or CySEC.
Final Thoughts
Not being able to withdraw from Exness can be frustrating, but the issue is usually due to verification problems, mismatched payment methods, or regional restrictions. By verifying your account, using the correct payment method, and understanding local regulations, you can avoid most issues. Exness’s fast processing times and 24/7 support make it a solid choice for traders, but always double-check your details and stay compliant with their policies.
✅ Trade with Exness now: Open An Account or Visit Brokers 👈
Read more:
