CONTENTS Spring 2013 Volume 18, Number 1
> > F E AT U R E S
20
The Government Is Listening
>> COVER STORY
Speech technology sees government growth spurt.
14
BY MICHELE MASTERSON
36
Speech Finds a Home
Speech Developer Programs Have Hit Prime Time
Talking to the walls might not mean you’re crazy.
From the novice to the experienced, it’s boom time for developers.
BY LEONARD KLIE
BY MICHELE MASTERSON
>> FYI
9
Speech Pioneer Ray Kurzweil Joins Google
>> COLUMNS
2
Ray Kurzweil, often credited with the invention of text-to-speech, has been named director of engineering at Google.
10
Clearing Up the Hype Around Hypervoice
The Appliances Have Ears BY DAVID MYRON
4
BY SUSAN HURA
Speech to Play a Bigger Role in Translation Technologies The language industry is expected to grow substantially this year and next, due to rising demand for professional translation and localization services.
12
Drivers Prefer Speech, But It Needs Work In an era of tablets and smartphones, conventional automobile control interfaces might soon become as antiquated as whitewall tires, rumble seats, and chrome bumpers.
13 13
Interact When Bad IVRs Are Good Enough
When it comes to voice technologies, what you say and what you do will be more closely linked in the future.
11
Editor’s Letter
Overheard Underheard Under-the-radar speech news.
6
Inside Outsourcing Raise Your Mobile Profile BY KEVIN BROWN
7
View from AVIOS Beyond Speech in the Car BY THOMAS SCHALK
44
The Business Case The Emergence of Real-Time Solutions for Contact Centers
Soundbytes News roundup.
BY DONNA FLUSS AND DEBORAH NAVARRA
>> DEPLOYMENTS
40
Voice Value
CBE Lets Companies Collect with CallMiner Platform
Universal Design Offers Options—and Access
Eureka Speech Analytics helps extract meaningful business intelligence.
BY ROBIN SPRINGER
BY MICHELE MASTERSON
42
46 48
Forward Thinking
IVR gives Mediacom subscribers on-the-go options via their smartphones.
Singing the Praise of Speech Recognition
BY LEONARD KLIE
BY MOSHE YUDKOWSKY
Mobile Technology Solves TV Troubles Synchronoss’ SmartCare
www.speechtechmag.com
SPRING 2013
Speech Technology | 1