Facilitate - March/April 2023 Teaser

MEETING EXPECTATIONS

People want more from meetings and related spaces

SCOPING MECHANISM

FM's influential role in shaping indirect Scope 3 emissions

MANAGING MENOPAUSE

The government has rejected proposals for menopause leave

Conversion equations

How net zero, uncertain future demand and a growing emphasis on quality are set to influence the future of central business districts

FRONT DESK

CONTENTS 10

06 Menopause struggles

The government has rejected the proposal for menopause leave

08 Tech to boost quality Technology will improve FM services, but progress is slow

10 Cycling to net zero Cargo bikes offer a greener alternative to vans at certain types of client sites

15 News in Numbers

Numerical take on big news from January and February 2023

17 All about building safety New higher-risk building registration marks big change

FEATURES

18 Conversion therapy? Assessing the pros and cons of repurposing buildings in city centre business districts

24 Meeting expectations Meetings and meeting spaces need to match up to new expectations of attendees

30 Scoping mechanism

FM’s role in influencing indirect emissions under the GreenHouse Gas Protocol’s Scope 3

VIEW POINT

38 Perspectives

Four FM professionals seek to influence your insight agenda

42 A bit about you

Glimpse into the jobs of Chris Burch and Katerina Ford

KNOW HOW

45 Supression tactics

How automation fixed the lifts at a Network Rail station

46 Budget hopping

Benefitting from the blurred line between Capex and Opex

48 An immersive experience Finding the right tools for the new world of hybrid meetings

49 Express yourself FM can lead on gender expression policy changes

51 Lights, action, carbon Considering lighting’s embodied and operational energy

54 Corrosion red flags

Sampling alone won’t keep your HVAC pipework corrosion-free

55 Catering on location Challenges of catering in manufacturing and distribution

SUPPLY SIDE

59 Ecoserv Group saved from administration Around 2,000 jobs have been retained following the group’s sale out of administration

ONLINE

NOW > NEXT > HOW?

Decarbonising building assets

Marie-Louise Schembri of Hilson Moran discusses decarbonisation in an evolving regulatory and financing landscape. tinyurl.com/Fac0304002

The connected security officer

Noah Price, G4S international academy director, speaks of the security officer role’s technological shift. tinyurl.com/Fac0304001

Supply and demand in FM

James Fiske, CEO of Building Cost Information Service, shares his views on the challenges for FM in 2023. tinyurl.com/Fac0304003

RESEARCH

New energy legislation threatens London rentals

At least 50% of inner London commercial properties will be ‘unlettable’ from 2027 as new energy efficiency legislative changes loom.

tinyurl.com/Fac0304008

Economic downturn will drive FM decisions

CBRE says firms are looking for better value for money from contracts, with the economic downturn set to be a key driver of decision-making in 2023. tinyurl.com/Fac0304009

WEBINAR: FIELD SERVICE ON THE FRONTLINE

TUESDAY, 18 APRIL – REGISTER HERE: tinyurl.com/Fac0304-FSM

Facilitate’s next webinar, in association with Planon, discusses the role field service technicians can play in meeting the evolving expectations of clients as service provider clients transition to more complex contracts with outcome-based performance or integrated FM demands.

● How can service firms help ensure the maintenance and uptime of more widely spread communities of users?

● How can FM service firms deploy their field service management personnel and systems for maximum positive effect?

DATE: Tuesday 18th April, 1:30pm

REGISTER HERE: tinyurl.com/Fac0304-FSM

YOUR AWARD-WINNING MAGAZINE

Facilitate – the magazine and online news content resource of the Institute of Workplace and Facilities Management (IWFM) – keeps IWFM members and others up to date on all workplace and facilities management issues, ensuring that you are informed of the latest developments and thinking.

In 2019, Facilitate won Best Magazine (10-32,000 members) award at the Association Excellence Awards, judged by a body which assesses the media brands of trade bodies, membership organisations and associations. Also, our editor Martin Read took the title of Editor of

the Year at the 2020 MemCom Awards, as run by the association for membership communities. We are further developing our award-winning product for you, so feel free to contact us with any thoughts and ideas. Got a story? email editorial @ facilitatemagazine.com

Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:

Institute of Workplace and Facilities Management

Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK

+44 (0)1279 712 620 • admin@iwfm.org.uk • www.iwfm.org.uk

Redactive Publishing Ltd

Fora, 9 Dallington Street London EC1V 0LN www.facilitatemagazine.com

EDITOR Martin Read 020 7880 7664 martin.read@facilitatemagazine.com

DEPUTY EDITOR Bradford Keen 020 7880 7615 bradford.keen@facilitatemagazine.com

NEWS EDITOR Herpreet Kaur Grewal 020 7880 8544 newsdesk@facilitatemagazine.com

SUB-EDITOR Deborah Shrewsbury 020 7880 6223 deborah.shrewsbury@redactive.co.uk

SENIOR DESIGNER Joe McAllister 020 7880 2747 joe.mcallister@redactive.co.uk

PICTURE EDITOR Claire Echavarry 020 7324 2701 claire.echavarry@redactive.co.uk

CONTENT ASSISTANT Prithvi Pandya 020 7880 6229 prithvi.pandya@redactive.co.uk

SALES — DISPLAY, DIGITAL, EVENTS 020 7880 6206 display@facilitatemagazine.com

SALES — RECRUITMENT 020 7880 6212 recruitment@facilitatemagazine.com

PRODUCTION MANAGER Aysha Miah-Edwards 020 7880 6241 aysha.miah@redactive.co.uk

PUBLISHING DIRECTOR Joanna Marsh 020 7880 8542 joanna.marsh@redactive.co.uk

Subscriptions

IWFM members with Facilitate subscription or delivery queries should call the IWFM’s membership department on +44 (0)1279 712650. Facilitate is sent to all members of the Institute of Workplace and Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, Europe £120 and rest of world £130.

To subscribe call 01580 883844 or email subs@redactive. co.uk – alternatively, you can subscribe online at www.facilitatemagazine.com/about-us/subscribe/

Editorial Advisory Board

Simon Ball, market director, EQUANS

Peter Brogan, head of research and insight, IWFM

Rob Greenfield, health & safety director, Avison Young Ian Jones, director of facilities, ITV

Dr Matthew Tucker, Reader in Workplace and Facilities Management, Liverpool Business School

Kate Smith, head of workplace & portfolio strategy UK, CBRE

Liz Kentish, managing director, Kentish and Co.

Simone Fenton-Jarvis, workplace consultancy director, Relogix

Warners

Printed

COMMENTS

From the editor

LOOKING BACK, MOVING FORWARD

This year, IWFM is celebrating 30 years of the Institute. As 2023 progresses, and with help from our community of volunteering members, we will be exploring the evolution of our profession and predicting its future. However, some members may not be familiar with the Institute’s history, so here is a brief introduction.

In 1993, the Association of Facilities Managers and Institute of Facilities Management merged to become the British Institute of Facilities Management. The FM profession has evolved in the decades since, with the Institute maturing alongside as a membership body, standards setter and professional community.

In 2016, the profession’s workplace opportunity arrived with The Workplace Advantage report. Where once the productivity debate had ignored the workplace, this report quantified the contribution a well-designed workplace could make to organisational performance. It identified workplace and facilities management as the organisational super connector. Ever the champion of the sector’s advancement, we set out to embrace the emerging workplace function as a strand of the profession, foregrounding FM’s impact where it can be recognised for its ability to transform organisations and enhance experience.

In 2018, we rebranded to the Institute of Workplace and Facilities Management and set out to reposition FM as a value creator with even greater potential to support business success. Ensuring leaders fully appreciate the crucial contributions FM makes and optimising its impact will remain at the heart of our mission into the next decade and beyond.

Ablack and white image online of a packed 1950s commuter train carriage shows suited and booted commuters all holding aloft their huge broadsheet newspapers. From a distance it looks like bed linen pegged out on laundry day. Typically, this depiction of fifties media consumption is used to point out that while we may all be “on” our phones these days, it’s the same as it ever was. We all listened to radios, took photographs, wrote letters or made calls in the past; we just use one device for all of that now.

However, smartphones also allow our most intimate communications to reside mere millimetres apart from our most professional. It’s all too possible to erroneously inform Charlie in accounts that the cat litter bag has burst all over the carpet again while your bemused partner receives a message asking if they can process a crucial invoice. Let’s face it, though: the genie is out of the bottle and the interactions this tech has enabled are not going away.

At February’s Workplace Futures, Planon’s Peter Ankerstjerne warned us that any service provider not adopting a mobile-first mindset, making the smart phone the primary interface between organisation and employee, will be out of the game; all data relevant for employees now needs to be available via their mobiles.

We know that this is happening already, with frontline personnel able to feel far more a part of the service delivery community through corporate or even contract-level apps. But it’s about how FM speaks to building end-users, too. Also at Workplace Futures, former IWFM chair Lionel Prodgers spoke of how the growth in consumer use of smartphone apps to remotely control heat, light and access in the home is what will drive similar demand from such consumers in their work environments.

When we look back in years to come, this individualisation of both frontline personnel service communication and end user service delivery is likely to have proved more influential in how this sector operates than anything we’ve experienced recently in terms of building design or pandemic adaptation.

LINDA HAUSMANIS is CEO of the IWFM

LINDA HAUSMANIS

Our most intimate communications are millimetres apart from our most professional