→ SPECIAL FOCUS Opposite From left Matthew Young, Kimberley Jong, Glen Evarts
Bring out your business’s best with Cordell Connect training Gaining a critical advantage over your competitors and transforming valuable information into business success is now a breeze thanks to Cordell Connect, Cordell’s ultimate lead generation and business development tool. Providing customers across Australia and New Zealand with tailored construction project information and leads, 24 hours a day, seven days a week, Cordell Connect is the solution if you are looking to grow your business and increase market share. A critical focus for Cordell is ensuring that their customers are able to utilise Cordell Connect to its fullest potential. For customers, the capacity to use the program’s full suite of abilities translates into greater returns and business growth. A personalised training approach To ensure customers maximise the full benefits of Cordell Connect, Cordell has expanded its training team to provide an even greater one-on-one training approach. This training helps ensure customers can use Cordell Connect to their greatest advantage and help them drive a successful future for their business. Cordell Head Trainer Matthew Young, who has been a trainer with the company for over seven years, says his team’s priority is 20
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to demonstrate to customers how to unlock the full potential of Cordell Connect for their specific business type, keeping in mind their business needs and goals. The expertise of Cordell’s trainers, teamed with the information that Cordell Connect provides, is a powerful combination to fast-track customers on the road to success. “The important thing our customers need to know is that we are here to help them use the program and to make sure they are using their subscription to the fullest,” Matthew said. “Our team goes all out to make sure the customer has the skills and ability to maximise the use of the program for their specific business goals.” The Cordell Connect training team provides a personalised training approach. This training is conducted over the phone, using a software program which allows the team, through a remote desktop application, to link their computer screen with the customer’s. The team will then ask the customer a series of questions to gauge their level of expertise. Any respective training is then targeted specifically to the customer’s needs and goals. “Before any training gets underway, the customer is provided with their login details and a basic manual which allows them AUSTRALIAN NATIONAL CONSTRUCTION REVIEW