Professional Service Partner Training
Contents
01
1. Overview of 2017 Training Courses
02
2. Professional Miele Software Application Training Specification
03
3. Professional 6-8kg Laundry Training Specification
04
4. Professional 10-32kg Washing Machines Training Specification
05
5. Professional Tank Dishwashers Training Specification
06
6. Professional Freshwater Dishwashers Training Specification
07
7. Professional Gas Tumble Dryers Training Specification
08
8. Professional Detergent Connection Training Specification
09
9. Professional 10-32kg Tumble Dryers Training Specification
10
10. Professional Laboratory Glass Washers Training Specification
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11. LMS How To Guide
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Overview Training Course
Scheduled Classes
Location
Professional Miele Software Application
10/01/2017 01/03/2017 08/08/2017
Abingdon Training Centre
Professional 6-8kg Laundry
11/01/2017 18/07/2017
Abingdon Training Centre
Professional 10-32kg Washing Machines
12/01/2017 19/07/2017
Abingdon Training Centre
Professional Tank Dishwashers
31/01/2017 12/07/2017
Abingdon Training Centre
Professional Freshwater Dishwashers
09/02/2017 13/07/2017
Abingdon Training Centre
Professional Gas Tumble Dryers
28/02/2017
Abingdon Training Centre
Professional Detergent Connection
21/03/2017 02/08/2017
Abingdon Training Centre
Professional 10-32kg Tumble Dryers
25/07/2017
Abingdon Training Centre
Professional Laboratory Glass Washers
09/08/2017
Abingdon Training Centre
Medical Professional
Scheduled Classes
Location
Professional Disinfectors Update
08/11/2017
Abingdon Training Centre
You can only book onto courses as per your partner agreement. For example, if you’re a Professional Service partner you can only enrol onto Professional Training Courses. Miele retains the right to cancel or reschedule courses if there are insufficient attendees. The Training Department will always endeavour to give sufficient notice.
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Professional Miele Software Application Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can correctly use MD5 and Profitronic M programming, Spare parts (ETD), Wiring diagrams (WDA) and TSD.
Objectives:
This course will provide participants with excellent technical training on the software provided by Miele to find the required information to repair and programme an appliance. Using practical exercises, the course will cover options on connecting to Professional Equipment via MDU and Profitronic M to aid in fault finding, programing and updating firmware on electronics.
Methods of training and evaluation:
• Explanation of Technical Service Documentation • Spare part identification • Wiring Diagram selection and PowerPoints • MDU software and connecting to a live appliance. • Practical exercises • Assessments
Preparation:
• •
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • MDU 5 • TSD • WDA • ETD • Optical & XKM Connection Types • Firmware Updates • Profitronic M Connection • Profitronic M Programming
Training aids:
• • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
03
Laptop with MDU 5, Technical Service Documentation including ETD and WDA. Safety shoes must be worn at all times while working in the technical training area.
Laptop Projector Technical Service Documentation
Professional 6-8kg Laundry Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues with the range of washers and dryers should any occur.
Objectives:
This course will provide participants with excellent technical training on the 6-8kg range of washing machines, along with vented and condenser tumble dryers. Areas covered will include installation, commissioning, programing, fault finding and the repair of these appliances.
Methods of training and evaluation:
•
• •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme our range of washers and dryers to the end user requirements. Fault Finding Diagnosis and Repair Miele MDU Software and Manual Volt Free Component Testing to identify and replace the correct parts.
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Installation and Commission (Washers) • Construction and Component Removal 6-8kg Washer • Installation and Commission (Dryers) • Construction and Component Removal 6kg Dryer, Vented, Condenser and Heat Pump Versions • Assessment
Training aids:
• • • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
Laptop Projector Technical Service Documentation Software Live Appliances
04
Professional 10-32kg Washing Machines Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues with the range of washers should any occur.
Objectives:
This course will provide participants with excellent technical training on the 10-32kg range of washing machines, Areas covered will include installation, commissioning, programing, fault finding and repair these appliances.
Methods of training and evaluation:
•
• •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme our range of washers and dryers to the end user requirements. Fault Finding Diagnosis and Repair Miele MDU Software and Manual Volt Free Component Testing to identify and replace the correct parts.
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Installation and Commission • Construction and Component Removal 10-32kg Washer • Software Connection and Fault Finding • Assessment
Training aids:
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
05
Laptop Projector Technical Service Documentation Software Live Appliances
Professional Tank Dishwashers Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues with the range of Tank Dishwashers should any occur.
Objectives:
This course will provide participants with excellent technical training on the gastro range of dishwashers. Areas covered will include installation, commissioning, programing, fault finding and the repair of these appliances.
Methods of training and evaluation:
•
• •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme our range of Tank dishwashers to the end user requirements. Fault Finding Diagnosis and Repair Manual Volt Free Component Testing to identify and replace the correct parts.
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Tank Dishwasher Presentation • Installation and Commission • Construction and Component Removal on PG81xx • Assessment
Training aids:
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
Laptop Projector Technical Service Documentation Software Live Appliances
06
Professional Freshwater Dishwashers Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues with the range of Dishwashers should any occur.
Objectives:
This course will provide participants with excellent technical training on the gastro range of dishwashers. Areas covered will include installation, commissioning, programing, fault finding and the repair of these appliances.
Methods of training and evaluation:
•
• •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme out range of freshwater dishwashers to the end user requirements. Fault Finding Diagnosis and Repair Miele MDU Software and Manual Volt Free Component Testing to identify and replace the correct parts.
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Dishwasher Presentation • Installation and Commission • Construction and Component Removal on PG805x • Assessment
Training aids:
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
07
Laptop Projector Technical Service Documentation Software Live Appliances
Professional Gas Tumble Dryers Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues that may arise on gas heated tumble dryers.
Objectives:
This course will provide participants with excellent technical training on the 8-32kg range of Gas Heated Tumble Dryers. Areas covered will include installation, commissioning, programing, fault finding and repair of these appliances. With the emphasis of the course focussed around the gas burners and requirements for correct installation including flueing and ventilation and maintenance.
Methods of training and evaluation:
•
• • •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme our range of Gas Tumble Dryers to the end user requirements. Fault Finding Diagnosis and Repair Miele MDU Software and Manual Volt Free Component Testing to identify and replace the correct parts. Correct sizing of ducting and supply air ventilation
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Flueing and ventilation • Installation and Commission • Testing and Inspection • Software Connection and Fault Finding • Assessment
Training aids:
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
Laptop Projector Technical Service Documentation Software Live Appliances
08
Professional Detergent Connection Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants will be fully conversant with the correct method to install and connect external dosing pumps both electrically and mechanically to Miele Professional Washers from 6-32kg.
Objectives:
This course will provide participants with excellent technical training on the 6-32kg range of Washing Machines. Areas covered will include installation, programing, fault finding and the correct method of connection to the various models of Miele Professional Washers, incorporating Multifunction Modules and Non-Multifunction Module Versions.
Methods of training and evaluation:
• • •
Preparation:
• •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly connect external pumps to the Miele range of Professional Washers Use of manual and MDU applications to test correct dosing channels The use of Miele MDU Software and ProfiM where applicable to correctly programme the required detergent signals across the varying range of washers Service Partners must have laptops with MDU 5, TSD including ETD and WDA ProfiM, XKM and Optische Interface 3 Safety shoes must be worn at all times
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • 6-8kg Variants • 10-32kg Variants, MFM and non MFM • EZL types • Electrical Connection, Power Supplies • Programming, Manually and with ProfiM Software • Assessment
Training aids: The following machines/products are covered during this training.
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
09
Laptop Projector Technical Service Documentation Software Live Appliances
Professional 10-32kg Tumble Dryers Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues with the range of dryers should any occur.
Objectives:
This course will provide participants with excellent technical training on the 10-32kg range of tumble dryers. Areas covered will include installation, commissioning, programing, fault finding and repair of these appliances. Specific training will focus on ducting and ventilation.
Methods of training and evaluation:
• • •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme our range of tumble dryers to the end user requirements. Fault Finding Diagnosis and Repair Miele MDU Software and Manual Volt Free Component Testing to identify and replace the correct parts.
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Installation and Commission • Flueing and Ventilation • Construction and Component Removal • Software Connection and Fault Finding • Assessment
Training aids:
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
Laptop Projector Technical Service Documentation Software Live Appliances
10
Professional Laboratory Glass Washers Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
After successful completion of the course, participants can ensure the following products are correctly installed and setup for the appropriate application and environment that they have been specified for. The technician will also be able to identify faults and operational issues with the range of Laboratory Glass Washers should any occur.
Objectives:
This course will provide participants with excellent technical training on our Laboratory Glass Washers. Areas covered will include installation, commissioning, programing, fault finding and repair these appliances.
Methods of training and evaluation:
• • •
Presentations and live working appliances will allow the participant to have hands on experience of how to correctly install, commission and programme our range of tumble dryers to the end user requirements. Fault Finding Diagnosis and Repair Miele MDU Software and Manual Volt Free Component Testing to identify and replace the correct parts.
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• Introduction • Health and Safety • Presentation • Installation and Commission • Construction and Component Removal on PG858x • Assessment
Training aids: The following machines/products are covered during this training.
• • • •
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
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Laptop Projector Technical Service Documentation Software Live Appliances
LMS How To Guide
Step 01 Open an internet browser and visit ‘learning.miele.com’. Select ‘Miele company LTD’ from the dropdown menu, then select ‘UK English’ from the following dropdown.
Step 02 Click the ‘Please click here to log in’ link. Using your ‘GB000’ number and password given, please login.
Step 03 To view the training courses Miele are offering please click on the 3 dash ‘menu’ icon. Next click ‘catalog’ then the ‘Browse Product Training’ link.
Step 04 Click on the category which corresponds to your company. Here you will be able to see what courses Miele are offering, these will change throughout the year.
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LMS How To Guide
Step 05 Next click ‘Show Classes’. Here you can see the details of the course. To see more detail please click on the red title of the course.
Step 06 To enroll click on show classes and then the “Enroll” button.
Step 07 Next, check the details, ticking the appropriate boxes then click “Enroll Now”.
Step 08 If you wish to enroll an employee go back to the class in which you wish to enroll the employee on.
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LMS How To Guide
Step 09 Click to show the available classes. Next click the dropdown for “Enroll” and select the “Enroll Employee” option.
Step 10 Now select the employee you wish to enroll by clicking on their username.
Step 11 Check the details and then click enroll now.
Additional Information: For any additional information or further help please contact the Training Department on: training.dept@miele.co.uk
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Experience Centres: Miele Experience Centre, Abingdon Fairacres, Marcham Road, Abingdon, OX14 1TW 0330 160 6610 experiencecentre.abingdon@miele.co.uk Miele Experience Centre, London 15-19 Cavendish Place, London, W1G 0QE. 0330 160 6610 experiencecentre.london@miele.co.uk
GB Mat. No. 98029191