Domestic Service Partner Training
Contents
01
1.
Overview of 2017 Training Courses
02
2.
Domestic Dishwashers Training Specification
03
3.
Domestic Built In Training Specification
04
4.
Domestic Installation Training Specification
05
5.
Domestic Refrigeration (Controls) Training Specification
06
6.
Domestic Refrigeration (Systems) Training Specification
07
7.
Domestic Miele Software Application Training Specification
08
8.
Domestic Laundry Training Specification
09
9.
Domestic Gas Hobs Training Specification
10
10. Domestic Mastercool Training Specification
11
11. LMS How To Guide
12
Overview Training Course
Scheduled Classes
Location
Domestic Dishwashers
05/01/2017 04/07/2017
Abingdon Training Centre
Domestic Built In
10/01/2017 - 11/01/2017 15/08/2017 - 16/08/2017
Abingdon Training Centre
Domestic Installation
12/01/2017 30/08/2017
Abingdon Training Centre
Domestic Refrigeration (Controls)
17/01/2017 23/08/2017
Abingdon Training Centre
Domestic Refrigeration (Systems)
18/01/2017 24/08/2017
Abingdon Training Centre
Domestic Miele Software Application
24/01/2017 16/03/2017 22/08/2017
Abingdon Training Centre
Domestic Laundry
21/02/2017 20/06/2017 20/07/2017 14/09/2017
Abingdon Training Centre
Domestic Gas Hobs
05/07/17
Abingdon Training Centre
Domestic Mastercool
26/07/17
Abingdon Training Centre
You can only book onto courses as per your partner agreement. For example, if you’re a Domestic Service partner you can only enrol onto Domestic Training Courses. Miele retains the right to cancel or reschedule courses if there are insufficient attendees. The Training Department will always endeavour to give sufficient notice.
02
Domestic Dishwashers Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with excellent technical training for G6000 series freestanding and integrated products. Using practical exercises, the course will cover fault finding, exchanging components and programming. Faults will be analysed and remedied, and application technology will be discussed. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can repair, service and maintain these machines.
Methods of training and evaluation:
• • • • • • •
Explanation of model functions and wiring diagrams for G6000 Series Dishwashers and Application Technology will be discussed Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs Practical Exercises Assessments
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • • •
Introduction Health and Safety Installation and Commission Miele Dishwashing Technology Construction & Components G6000 Series Freestanding Practical Session G6000 Series Integrated Practical Session
Training aids: The following machines/products are covered during this training.
•
G6000 Series – Freestanding and Integrated Products
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
03
Domestic Built In Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with excellent technical training for Built-In products. Using practical exercises, the course will cover fault finding, exchanging components and programming. Faults will be analysed and remedied and application technology will be discussed. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can repair, service and maintain these machines.
Methods of training and evaluation:
• • • • • • •
Explanation of model functions for Built-In products Application Technology Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs Practical Exercises Assessments
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • • • •
Introduction Health and Safety Steamers including practical session Electric hobs including practical session Ovens Coffee Machines Extraction Built In Assessment
Training aids: The following machines/products are covered during this training.
• • • • •
Current Steamers & Combination Steamers/Ovens Current Hobs H6000 Range Ovens CVA 6000 Range Coffee Machines Current Cooker Hoods
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
04
Domestic Installation Training Designed for: Miele Service Partners
Start time: 09:30
Finish time: 13:00
Aim:
This course will provide participants with installation training for Laundry, Dishwashers, Ovens, Hobs, Steam Ovens, Combi Steam Ovens, Coffee Machines and Cooker Hoods. Using practical exercises, the course will cover freestanding and built-in products. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can install these machines.
Methods of training and evaluation:
• • • • • •
Explanation of Model Functions Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Occupational Health and Safety Electrical Health and Safety Practical Exercises
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • •
Introduction Health and Safety Dishwashers Installation Laundry Installation Ovens, Hobs, Hoods, Steamers, and Coffee Machine Installation Refrigeration Ventilation
Training aids: The following machines/products are covered during this training.
• • • • • • • •
W1 and T1 Laundry G6xxx Dishwashers KM6xxx Induction Hobs DG6xxx, DGC6xxxXL Steamers H6xxx Ovens DA6xxx, DA7xxx Extraction Units CVA6xxx Coffee Machines Connectivity Hobs and Hoods
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
05
Domestic Refrigeration (Controls) Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with basic technical training for fridges, freezers, fridge freezers and wine conditioning units. Using practical exercises, the course will cover fault finding, exchanging components and programming. Faults will be analysed and remedied, and application technology will be discussed. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can repair, service and maintain these machines.
Methods of training and evaluation:
• • • • • • • • • • •
Explanation of Machine Functions Wiring Diagrams Physical Principles of Refrigeration Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs Electrical Health and Safety Occupational Health and Safety Safety Instructions regarding R600a Practical Exercises Assessments
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • • •
Introduction Health and Safety Presentation Construction and Design Practical Session Removal and Refitting of Components Assessment
Training aids:
• •
Series: 10000, 9000, 8000, 7000 New products to come series K20000
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
06
Domestic Refrigeration (Systems) Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with basic technical training for fridges, freezers, fridge freezers and wine conditioning units. Using practical exercises, the course will cover fault finding, exchanging components and programming. Faults will be analysed and remedied, and application technology will be discussed. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can conduct a systems repair to a Miele Refrigeration product.
Target Group:
Experienced Service Partners that are basic Refrigeration Controls trained.
Methods of training and evaluation:
• • • • • • • • • • • •
Explanation of Machine Functions Wiring Diagrams Physical Principles of Refrigeration Systems Refrigeration Repair Procedures Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs Electrical Health and Safety Occupational Health and Safety Safety Instructions regarding R600a Practical Exercises Assessments
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • •
Introduction Health and Safety Presentation Systems Refrigeration Procedures Practical Session Assessment
Training aids:
•
All Refrigeration Products
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
07
Domestic Miele Software Application Training Designed for: Miele Service Partners
Duration: 8 Hours
Aim:
After successful completion of the course, participants can navigate Miele software in all areas including Technical Documents (TSD), Spare Parts (ETD), Wiring Diagrams (WDA), Miele Diagnostic Unit (MDU) and Learning Management System (LMS).
Objectives:
This course will provide participants with excellent technical training on the software provided by Miele to find the required information to repair an appliance. Using practical exercises, the course will cover fault codes, identifying components, service and programming modes, wiring diagrams, the Miele Diagnostic Unit software and the Learning Management System (LMS eLearning).
Methods of training and evaluation:
• • • • • • • •
Explanation of Technical Service Documentation Spare Part Identification Wiring Diagram Selection LMS Videos PowerPoint Presentations MDU Software and Connecting to Live Appliances Practical Exercises Assessment
Preparation:
• • • •
Service Partners must have the software already installed on their laptops. Laptop with MDU 5, Technical Service Documentation including ETD and WDA. MDU 5 Optical Interface with Connecting Cable Safety shoes must be worn at all times while working in the technical training area.
Course agenda: The following topics will be covered within the training course.
• • • • • • • •
Introduction Health and Safety Technical Service Documentation Software ETD Software (Spare Parts) WDA (Wiring Diagram Application) MDU 5 Software with Practical Tasks LMS (Learning Management System) Assessment
Training aids:
Laptop, Projector, Technical Service Documentation, MDU Optical Interface.
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
08
Domestic Laundry Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with excellent technical training for Washing Machines and Tumble Dryers. Using practical exercises, the course will cover fault finding, exchanging components and programming. Faults will be analysed and remedied, and application technology will be discussed. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can repair, service and maintain these machines.
Methods of training and evaluation:
• • • • • • •
Explanation of model functions and wiring diagrams for Washing Machines and Tumble Dryers Application Technology Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs Practical Exercises Assessments
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • • •
Introduction Health and Safety Installation and Commission WDA and W1 Series Products T8000 and T1 Series Products Construction, Components and Practical Tasks with WDA,W1, T8000 and T1 Products Assessment
Training aids: The following machines/products are covered during this training.
Laptop, Projector, Washing Machines (WDA & W1), Tumble Dryers (T8000 & T1)
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
09
Domestic Gas Hobs Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with basic technical training for Gas Hobs. Using practical exercises, the course will cover fault finding and exchanging components. Faults will be analysed and remedied, Incorrect installation and use will be covered along with correct procedures for isolation and disconnection of gas supplies.
Objectives:
After successful completion of the course, participants can repair, service and maintain these machines.
Target Group:
Service and repair work on gas units are covered by various regulations and legal requirements and may only be carried out by Miele Inducted Gas Safe qualified persons.
Methods of training and evaluation:
• • • • • • •
Explanation of model functions and wiring diagrams for Gas Hobs Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs Ventilation Practical Exercises Assessments
Preparation:
• • • •
Service Partners must have laptops with MDU 5, BTD, TSD, ETD and WDA Service Partners must be a Gas Safe Skilled Person Safety Shoes must be worn at all times Tool Boxes and Meters
Course agenda: The following topics will be covered within the training course.
• • • • • • •
Introduction Health and Safety Paperwork, document book, labels, Warning Notice book. Riddor Procedure Memo 136 – Gas Safe Documentation, Memo 116 – Testing Gas Hobs, Memo 145 – Kane Gas Sniffer, Tightness Testing – Miele Procedure Sheets, Let Bye Test – Alternative Let Bye Test Tightness testing from the meter Relighting Boilers
Training aids:
•
Series KM2xxxm KM3xxx
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
10
Domestic Mastercool Training Designed for: Miele Service Partners
Start time: 09:00
Finish time: 16:00
Aim:
This course will provide participants with basic technical refrigeration training for Mastercool units. Using practical exercises, the course will cover fault finding, exchanging components and programming. Faults will be analysed and remedied, and application technology will be discussed. Practical classes will alternate with theory classes.
Objectives:
After successful completion of the course, participants can repair, service and maintain these machines.
Target Group:
Experienced Partner Technicians that are already basic refrigeration trained.
Methods of training and evaluation:
• • • • • • • • •
Explanation of Machine Functions Wiring Diagrams Installation and Commissioning Technical Data, Connection Requirements, Electrical Connection Carrying out Servicing and Repairs MDU – Miele Diagnostic Support Use Occupational Health and Safety Practical Exercises Assessments
Preparation:
• •
Service Partners must have laptops with MDU 5, TSD including ETD and WDA. Safety shoes must be worn at all times.
Course agenda: The following topics will be covered within the training course.
• • • • • •
Introduction Health and Safety Mastercool Theory Mastercool Installation Known Remedy’s Practical Session
Training aids: The following machines/products are covered during this training.
•
KF1901VI, F1471VI and KWT1611VI
Charges:
Any unavoidable cancellations should be communicated as soon as possible and at least 72 hours before the course start date in order to avoid the cancellation fee of £100 Inc. VAT. This charge would be invoiced to your Sales Account.
11
LMS How To Guide
Step 01 Open an internet browser and visit ‘learning.miele.com’. Select ‘Miele company LTD’ from the dropdown menu, then select ‘UK English’ from the following dropdown.
Step 02 Click the ‘Please click here to log in’ link. Using your ‘GB000’ number and password given, please login.
Step 03 To view the training courses Miele are offering please click on the 3 dash ‘menu’ icon. Next click ‘catalog’ then the ‘Browse Product Training’ link.
Step 04 Click on the category which corresponds to your company. Here you will be able to see what courses Miele are offering, these will change throughout the year.
12
LMS How To Guide
Step 05 Next click ‘Show Classes’. Here you can see the details of the course. To see more detail please click on the red title of the course.
Step 06 To enroll click on show classes and then the “Enroll” button.
Step 07 Next, check the details, ticking the appropriate boxes then click “Enroll Now”.
Step 08 If you wish to enroll an employee go back to the class in which you wish to enroll the employee on.
13
LMS How To Guide
Step 09 Click to show the available classes. Next click the dropdown for “Enroll” and select the “Enroll Employee” option.
Step 10 Now select the employee you wish to enroll by clicking on their username.
Step 11 Check the details and then click enroll now.
Additional Information: For any additional information or further help please contact the Training Department on: training.dept@miele.co.uk
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Experience Centres: Miele Experience Centre, Abingdon Fairacres, Marcham Road, Abingdon, OX14 1TW 0330 160 6610 experiencecentre.abingdon@miele.co.uk Miele Experience Centre, London 15-19 Cavendish Place, London, W1G 0QE. 0330 160 6610 experiencecentre.london@miele.co.uk
GB Mat. No. 98029191