FEATURE
DIGICEL’S WOMEN IN LEADERSHIP Holly Hughes-McNamara: Regional CEO - St. Lucia, St. Vincent and Grenada As Regional CEO for St. Lucia, St. Vincent and Grenada, Holly holds management responsibilities for the overall operations of these markets. Prior to joining Digicel as Chief Financial Officer in July 2009, moving into the St. Lucia Country Manager role in May 2012, Holly served as CEO/CFO with The Karib Cable Group. Holly holds a first class honours degree in Accounting and Financial Analysis from the University of Newcastle Upon Tyne, United Kingdom. She then qualified with the Association of Chartered Certified Accountants (ACCA) and is also a Fellow of that Association. When asked is it significantly different being female when climbing the corporate ladder, she says, “I really do not focus on gender, actually I often forget that I am the minority, I simply focus on the task at hand and get it done. Perhaps there is value in that approach?”
Siobhan James-Alexander: Country Manager - Digicel St. Lucia Siobhan has been employed with Digicel for the last 7 years, joining the company in January 2008 as a Computer Systems Engineer responsible for the OECS South markets. She has worked within many different departments in the company and has held roles of Products Manager OECS and Head of Operations Digicel St. Lucia before being promoted to Country Manager St. Lucia. Prior to joining Digicel, Siobhan held the position of Database Administrator on the ASYCUDA ++ Project in the Customs and Excise Department. Siobhan holds a Master’s of Science in Information Systems Management from the University of Liverpool, a Bachelor’s of Engineering in Electrical Engineering from Ryerson University and a Diploma in Project Management from the University of Cambridge. In her newly appointed role as Country Manager, Siobhan is responsible for spearheading the overall development and operations of the company and ensuring that it continues to provide best service and care to customers.
Shenaaz Azeez-McAnuff: Human Resources Manager - Digicel St. Lucia Shenaaz Azeez-McAnuff is an accomplished Human Resource Professional with over 10 years’ experience in the expanse of Human Resources Management, working closely with Business Leaders at all levels. She has been employed to the Digicel Group for over 7 years, working with Digicel Jamaica as the Human Resources Manager for the Customer Service Departments and now attached to Digicel St. Lucia as the Human Resources Manager concentrating on both operational and strategic initiatives. Prior to Digicel she has also worked in Training & Development, Finance and Insurance sector. Her first course of study is in the Discipline of Project Management awarded by Henley Management College with adjunct disciplines in Organizational Behavior, Business Process Improvement, Compensation & Benefits, Recruitment & Selection, Management Information Systems and Human Capital Development; additionally she is a Certified Train the Trainer.
Coletta Mc Donald: Customer Care Operations Manager - Digicel St. Lucia Coletta joined Digicel St. Lucia in August 2006 as a Customer Care Agent, moving shortly thereafter to the position of Customer Care Team Leader in February 2007. Her responsibilities after six months went from being on the calls assisting customers to managing a team of agents to ensure they continued to deliver world class care to the Digicel base. With a focus on people management and development coupled with her passion for care she moved to the position of Customer Care Operations Manager in April 2013. In her current role she continues to promote staff development while managing the EC Call Centre providing support for 11 Digicel markets with the goal of maintaining the number one customer care position as well as implementing new strategies to continue to find ways to enhance and improve the customer experience.
BusinessFocus Mar / Apr
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