TRAITS OF A TOP HOTEL MANAGER Amin Deroui
Being a great motivator ď‚— Top hotel managers command respect at all times
through their ability to motivate, encourage and inspire. They can smile through the worst calamity and still manage to bring it all together when needed.
Ability to share and educate ď‚— The best managers recognise talent when they see
it and know how to develop it. They are adept at sharing valuable knowledge, speaking in terms that everyone can understand and teaching the core skills and values of the hospitality industry.
Communicating at every level ď‚— Hotel
managers must be comfortable communicating on many different levels and with a wide variety of people. Every interaction is important and should be seen as an opportunity for growth and enhanced customer service.
Being a great listener ď‚— A good manager will understand the value of
listening to their staff, in order to understand their concerns and help them develop and learn.
ď‚— A great manager, on the other hand, will listen in
order to develop their own expertise too – knowing that however skilled they are, there is always something to be learned from others.
Being a great collaborator ď‚— Hotel managers need to collaborate widely and
regularly with their team in order to trouble-shoot existing problems and pre-empt future ones.
ď‚— This is also an excellent way to promote team
building and show staff they understand and respect their challenges.
Being decisive No hotel manager can survive without being
decisive. They can never let over-thinking or dithering get in the way of a clear, cool-headed decision.
Sometimes it’s a question of taking a risk. But the
manager has ultimate responsibility for averting or mopping up a disaster – and they must own the consequences if they don’t hit the mark.
Always striving to improve ď‚— Those in the hotel management elite have vision,
always seeking a better way to do something or a more appealing approach. They have enthusiasm for change, curiosity about what’s going in the hospitality world, and the ability to keep abreast of breaking industry news.