COMMUNICATION
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TABLE OF CONTENTS
How to Communicate with Diplomacy, Tact and Credibility SEMINAR #2206
Also available Live Online
Become one of those people who always know the right thing to say
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YOUR IMMEDIATE TAKEAWAY
• Make yourself promotable— learn to be poised and professional under pressure • Build a great reputation for responding positively to criticism • Flex your style to handle stressful situations with ease How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas,
1.2 CEUs/12 PDUs/14 CPE/12 PDCs $2,195/AMA Members $1,995 AMA Members save $200
it takes awareness, training and the knowhow to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. HOW YOU WILL BENEFIT • Apply diplomacy and tact to be a credible and effective communicator • Manage the impact your communication has on your image
• Define and leverage your communication style • Develop and demonstrate better listening skills • Understand the importance of perceptions • Explore communication style differences and learn to flex your own style • Recognize the impact of stress on communication and be able to adjust for it • Know what makes effective, powerful communication and develop the skills to model it WHO SHOULD ATTEND Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
2-DAY CLASSROOM SCHEDULE JANUARY
Jan. 10-11 . . . . . Jan. 17-18 . . . . . Jan. 17-18 . . . . . Jan. 24-25 . . . . . Jan. 24-25 . . . . . Jan. 28-29 . . . . . Jan. 28-29 . . . . .
MARCH
New York, NY . . . . . . Arlington, VA . . . . . . Newport Beach, CA . Dallas, TX . . . . . . . . . San Francisco, CA . . . Atlanta, GA . . . . . w Parsippany, NJ . . . . . .
2206-L3A-02046 2206-L3A-02048 2206-L3A-02052 2206-L3A-02050 2206-L3A-02051 2206-L3A-02049 2206-L3A-02074
March 4-5 . . . . . March 4-5 . . . . . March 7-8 . . . . . March 11-12 . . . March 14-15 . . . March 18-19 . . . March 21-22 . . . March 28-29 . . .
New York, NY . . . . . . Chicago, IL . . . . . . . . San Francisco, CA . . . Arlington, VA . . . . . . Atlanta, GA . . . . . . . . Cincinnati, OH . . . . . Los Angeles, CA . . . . Seattle, WA . . . . . . . . New York, NY . . . w
2206-L3A-02059 2206-L3A-02055 2206-L3A-02056 2206-L3A-02054 2206-L3A-02058 2206-L3A-02061 2206-L3A-02062 2206-L3A-02064 2206-L3A-02063
APRIL
FEBRUARY
Feb. 4-5 . . . . . . . Feb. 7-8 . . . . . . . Feb. 11-12 . . . . . Feb. 14-15 . . . . . Feb. 14-15 . . . . . Feb. 25-26 . . . . . Feb. 25-26 . . . . . Feb. 28-Mar. 1 . . Feb. 28-Mar. 1 . .
April 1-2 . . . . . . . April 4-5 . . . . . . . April 11-12 . . . . . April 15-16 . . . . . April 15-16 . . . . . April 22-23 . . . . . April 25-26 . . . . . April 25-26 . . . . . April 25-26 . . . . .
MAY
Atlanta, GA . . . . . . . . Chicago, IL . . . . . . . . Philadelphia, PA . . . . Boston, MA . . . . . . . . New York, NY . . . . . . Dallas, TX . . . . . . . . . Arlington, VA . . . . . . San Francisco, CA . . .
2206-L3A-02065 2206-L3A-02066 2206-L3A-02067 2206-L3A-02068 2206-L3A-02072 2206-L3A-02070 2206-L3A-02069 2206-L3A-02075
May 2-3 . . . . . . . May 2-3 . . . . . . . May 6-7 . . . . . . . May 9-10 . . . . . . May 9-10 . . . . . . May 13-14 . . . . . May 16-17 . . . . . May 20-21 . . . . . May 20-21 . . . . .
Arlington, VA . . . . . . Chicago, IL . . . . . . . . New York, NY . . . . . . Arlington, VA . . . w Atlanta, GA . . . . . . . . St Pete Beach, FL . . . . Houston, TX . . . . . . . San Francisco, CA . . . Scottsdale, AZ . . . . . .
2206-L3A-02088 2206-L3A-02089 2206-L3A-02092 2206-L3A-02119 2206-L3A-02093 2206-L3A-02094 2206-L3A-02121 2206-L3A-02096 2206-L3A-02097
JUNE
June 3-4 . . . . . . . June 3-4 . . . . . . . June 6-7 . . . . . . . June 10-11 . . . . . June 10-11 . . . . . June 13-14 . . . . . June 13-14 . . . . . June 17-18 . . . . .
Atlanta, GA . . . . . . . . Chicago, IL . . . . . . . . New York, NY . . . . . . Arlington, VA . . . . . . Newport Beach, CA . San Francisco, CA . w Boston, MA . . . . . . . . Cincinnati, OH . . . . . Dallas, TX . . . . . . . . .
2206-L3A-02098 2206-L3A-02099 2206-L3A-02100 2206-L3A-02102 2206-L3A-02103 2206-L3A-02104 2206-L3A-02105 2206-L3A-02106 2206-L3A-02107
Lake Buena Vista, FL . Parsippany, NJ . . . . . . Arlington, VA . . . . . . New York, NY . . . . . . San Francisco, CA . . . Atlanta, GA . . . . . . . . Philadelphia, PA . . . . Chicago, IL . . . . . . . .
2206-L3A-02108 2206-L3A-02109 2206-L3A-02111 2206-L3A-02113 2206-L3A-02114 2206-L3A-02115 2206-L3A-02116 2206-L3A-02117
AMA seminars are GSA approved and all AMA programs can be delivered onsite