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OFFICE AND ADMINISTRATIVE SUPPORT
Partnering with Your Boss Strategic Skills for Administrative Professionals SEMINAR #2268
Increase your effectiveness when collaborating with your boss
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YOUR IMMEDIATE TAKEAWAY
• Gain awareness of behavioral styles for better communication • Use the partnering template as a framework to initiate discussions • Make strategic decisions independently and with your boss Being asked to participate in decision making at increasingly high levels? Got the planning, organizing and negotiating skills to handle your boss’s demands? Dealing with more than one boss and having difficulty prioritizing? In this 2-day, skill-building seminar, you’ll use role-playing and skills-assessment exercises to acquire new competencies to support your boss’s goals. Adapt to various communication styles to improve your ability to influence and interface with your boss and others. So you can develop and use power and authority to better represent your boss and position yourself for upward mobility. WHO SHOULD ATTEND Senior administrative support staff, administrative professionals, staff assistants and executive assistants.
HOW YOU WILL BENEFIT • Build trust and credibility to strengthen your relationship with your boss • Anticipate what your boss requires • Proactively manage tasks to boost your boss’s productivity • Get what you need from others to accomplish assigned tasks • Communicate confidently and assertively • Improve your listening skills • Enhance your relationship-building abilities • Manage your time more efficiently • Deal with a difficult boss • Master techniques for effective planning, prioritizing and goal setting WHAT WILL BE COVERED • Defining your strategic partnership • Identifying the characteristics of effective partnering and using these features to create a positive partnership • Understanding your boss’s behavioral styles and creating a trust-improvement plan • Choosing and applying active listening skills that will allow you to anticipate the boss’s needs
TABLE OF CONTENTS
FA C U LT Y S P O T L I G H T Jennifer Lynn Webb is one of the experts who teach this course. Jennifer specializes in motivational speaking, communication skills, organizational effectiveness and training, and is a speaking skills coach. She formerly worked as a journalist, interviewing hundreds of people including Orson Welles, Dick Cavett, Muhammad Ali and Senator Ted Kennedy. She is the author of three books on reaching potential.
• Becoming an effective gatekeeper by managing information flow • “Managing up” by being conscious of information flow • The barriers to decision making • Making decisions with and without your boss • Organizing your office and communicating with your boss so she/he can find what they need when you are out of the office • Being a trusted partner: establishing your ethical boundaries • Using influencing and persuasive communication skills in planning and delivering a business case presentation • Resolving dilemmas
The course workbook was full of useful information “on ways to improve my communication skills and increase
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productivity. I plan to keep this workbook at my desk to use —Emily B. as a reference.
1.2 CEUs $1,645/AMA Members $1,495 AMA Members save $150
2-DAY CLASSROOM SCHEDULE Jan. 31-Feb. 1 . . . San Francisco, CA . . . 2268-L3A-00585 March 11-12 . . . New York, NY . . . . . . 2268-L3A-00586 March 25-26 . . . Arlington, VA . . . . . . 2268-L3A-00587
Register today! www.amatraining.org/2268 April 25-26 . . . . . Chicago, IL . . . . . . . . 2268-L3A-00589 May 2-3 . . . . . . . Atlanta, GA . . . . . . . . 2268-L3A-00590 June 6-7 . . . . . . . New York, NY . . . . . . 2268-L3A-00592
July 15-16 . . . . . . Arlington, VA . . . . . . 2268-L3A-00593 Sept. 9-10 . . . . . New York, NY . . . . . . 2268-L3A-00594 Sept. 26-27 . . . . San Francisco, CA . . . 2268-L3A-00595
AMA seminars are GSA approved and all AMA programs can be delivered onsite