Program Outcomes
FCS Performance and Quality Improvement (PQI) Description of what is being measured including: Outcomes, Outputs, Indicators and Tools
Outcomes
Outputs
Indicators
Tools
Healthy babies
Pregnant clients, Newborn babies
• • •
80% with birth weight >5.5 lbs. 80% APGAR scores > 7/7 100% drug free babies
Hospital Birth Records
Prevention and/or treatment of substance abuse
# of clients served
•
80% of residents will increase knowledge of substance abuse education & prevention 80% of addicted mothers remain drug free during pregnancy 100% absence of drugs in baby at birth 80% of participants acquire parenting knowledge 80% of children will have no substantiated case of child abuse/neglect 80% of parents will excel on Parenting Competency Skills 80% of parents will show competency according to Visitation/Observation Checklist 80% of babies will achieve milestones according to Ages & Stages questionnaire 80% of infants will be properly immunized at one year of age 80% remain in school or actively participate in Vocational/Educational component
Random Drug Testing, Medical Records, Pre/Post Testing, Surveys, Educational Games, Class and Group Activity Records
• • Parenting Competency
# of clients served
• • • • • •
Education/Vocation progress
# of clients served
•
Pre/Post Tests, Questionnaires, Checklists, Medical Records, Trained Observer Evaluations
Initial Assessments, Employment Readiness Assessment, Career Scope Assessments, Charlotte Mecklenburg School System
Operations Outcomes
Repeat Unplanned Pregnancy Prevention
# APEP clients served
•
80% avoid repeat unplanned pregnancy during one-year follow-up
Records, Community College Records, Voc/Ed Program Records APEP Records, Birth Control IQ Quiz, Client Records
Safe and Established Discharge Plans
# of clients discharged from programs
•
85% of clients discharged to safe environment with structure in place
Clients Records, Trained Observer (APEP) Records
Outcomes Staff Training
Outputs # of training hours
Indicators • •
Tools
100% of Direct Service employees receive a minimum of 24 hours of training 100% of all staff complete trainings required by licensure 80% Full Time staff employed 2 years or more
Personnel Records, Class Attendance/Participation Records
Staff Retention
Employee longevity
•
Job Satisfaction
# of employees who participate in job satisfaction queries Annual revenue over expenses
•
80% of employees express satisfaction in their jobs
Surveys, Annual Performance Reviews, Suggestion Box
• • • •
Balanced budget 5% annual increase of invested funds Annual salary increases 95% of board members reflecting community diversity 85% of board members recruited fill identified gaps in skill sets
Annual Budget, Monthly Financial Statements, Annual Audit Board Demographic Data, Board Records
Financial Viability
Board Diversity & Recruitment
# of board members recruited reflecting diversity
•
Personnel Records