pre-holiday ramp-up. While both Ben and Corbi have enjoyed taking on different roles in their SYKES career, they have found their niche in training. “I’m passionate about training,” says Ben. “I get to watch people learn and that’s a big deal for me. When I’m teaching others I get to live in their success.” Corbi agrees. “Training is not just about giving information, it’s about serving. When we bring on new team members, it’s our opportunity to start teaching long-term skills and habits to help them make it on the floor. I really love being part of helping people learn to be the best agent they can be.”
“ There is a wealth of knowledge here at SYKES. Take it. It will grow your career in ways you never imagined.”
~ Corbi Copeland
What Ben and Corbi learned in the virtual world has helped them become better trainers now that they’ve returned to their brick and mortar roots. Both have been promoted to the training department back at the Milton-Freewater center in Oregon.
training. Some final advice they share on maximizing SYKES learning opportunities: “One of the best ways to advance is to volunteer for everything,” Ben advises. “Take a chance and throw your hat in the ring for a higher position. Even if you don’t get it, going through the interview process will teach you that skill set. Don’t hesitate to put yourself forward.” Corbi adds, “The best thing you can do is ask questions. Reach out. Communicate what you want and focus on being the best you can. Ask questions to get better at your job and then ask for what you want.” S
“It’s hard learning to talk to a complete stranger on the phone,” says Ben. “You have to slowly build new agents up, step by step, showing them that they can succeed. I think that’s the thing I love most. I always have one or two people in each class who think they’re not going to make it. But they always seem to become the best agents. I think when you learn more slowly it means you understand things much more deeply. I love that. I’m passionate to see advancement. I get to watch people learn and that’s a big deal for me.” Learning was the key for Corbi and Ben’s success at SYKES. First by learning everything they could for their jobs as agents. Then by helping others learn through www.SYKES.com
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