AAU CATALOG
2012-2013
(13) Complaints Process Students’ Complaints Student Grievance Procedures
At the beginning of the Academic Year, The Deans’ Council forms a (Student Grievance Committee) in Al Ain Campus, and another one in Abu Dhabi Campus as follows: -Dean of Student Affairs/ Chair -Dean of the relevant college/ Member -The College of Law (faculty member)/ Member -The Registrar General/ Member
Grievance application process:
The student submits the grievance to the College Dean. After verifying that the grievance does not fall under any of the AAU applicable regulations, the Dean refers the grievance to the AAU President who, in turn, refers it to the Student Grievance Committee. The Student Grievance Committee looks into the student’s grievance taking all matters into consideration, and then submits a recommendation to the AAU President. (The Committee may recommend referring the grievance to a relevant college/ unit to look into the grievance, and/or provide the Committee with any required documents and/or information. The grievance is then rediscussed to reach a recommendation. The AAU President presents the recommendation to the Deans’ Council where the recommendation will be approved, or discussed, if required. All relevant parties are notified of the final decision. The following is a list of examples of student grievance; however, it is, by no means, an exhaustive one. Student grievances may be related to any other financial, administrative, or service-related issues. Failing to submit an ‘Incomplete’ application on time. Receiving a 3rd warning for absences at a course due to medical or other issues. Complaints against faculty members for not abiding by the syllabus.
Denial of Admission to, or Dismissal from a Program If a decision is taken against a student to: ♦ deny admittance to a program; ♦ dismiss from a program.
The student has the right to appeal to the dean of the college who will designate the formal and informal process (es) by which a student may initiate a review of the disputed academic decision. The formal process must include the following elements: I. A request for a formal review which must be applied in writing no later
45