GSCM 588 Final Exam
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1. Explain the concept of lead and lag indicators. How would the development of lead and lag indicators link to the development of a robust and effective quality strategy? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
2. Explain the concept of the cost of quality model and then link your explanation to how quality can be defined by organizations. What are some advantages and disadvantages of the cost of quality model? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
3. Define benchmarking. Identify the three major types of benchmarking, discuss their purposes, and provide examples. Be specific in your response. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
4. Explain the concept of mistake proofing. How can mistake proofing be used to ensure that the proper corrective and preventive actions (relative to problem solving) have been taken, and that those actions were effective? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
5. Explain the concept of control charts. Link your answer to how control charts can be used to understand if suppliers are in control of the processes in which they produce components. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
6. Explain the concept of quality function deployment. Link your answer to how QFD can be used to understand if suppliers are in control
of the processes in which they produce components. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
7. Given our study of quality over the past 7 weeks, what value have you found relative to the study of quality? How have your views on quality developed over the course of our study? What have been the two outcomes from this course that you will be able to apply personally or professionally? Be sure to explain why. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. ===============================================
GSCM 588 Midterm Exam
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Question 1.1. (TCO A) Who is in the best position to define quality for a product or service? Is it the customer, the producing organization, regulators? Of the three stakeholders listed, who has the most input in how quality is defined for a product or service? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 10)
Question 2.2. (TCO B) Explain the concept of delegated quality. How might the achievement of a quality award or ISO certification reduce the risk associated with delegated quality? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 10)
Question 3.3. (TCO A) Explain the differences between measuring quality of a manufactured product and quality of a service. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 10)
Question 4.4. (TCO C) Identify and discuss five differences between service and manufacturing organizations. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 10)
Question 5.5. (TCO A) Explain the Wisdom to Tradition model (Week 2 Lecture). How can the Wisdom to Tradition model be used improve the quality culture of an organization? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 20)
Question 6.6. (TCO E) Relative to the statement “each customer has value, but not all customers’ value are equal; businesses must rank customers with respect to their value and treat customers accordingly” (Week 3 Lecture), do you agree or disagree with this statement? Make sure to explain the logic behind your answer. How does your answer link to how quality is defined for different segments of customers? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 20)
Question 7.7. (TCO E) Explain the concept of the Kano model. Why is it important for organizations to help customers establish Kano levels that are appropriately linked to the value trait of quality? This answer must
be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 20)
Question 8.8. (TCO C) What can the leadership of an organization do to ensure that quality issues, when they happen, reach the appropriate level of leadership? Link your response to the development of a robust quality strategy and the quality award process. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 20)
1.
Question :
(TCO A) Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership.
2.
Question :
(TCO B) Explain each of the following statements as they apply to modern quality management.
a. Customer service is the rule, not the exception. b.. The absence of defects is a given rather than a source of competitive advantage.
Question :
(TCO A) Describe the relationship between quality and personal values.
4.
Question :
(TCO H) Identify and discuss five differences between service and manufacturing organizations.
5.
Question :
(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
6.
Question :
(TCO C) Compare and contrast the quality philosophies of Deming and Juran.
1.
Question :
(TCO G) Discuss the concept of best practices and their effect on quality management success.
2.
Question :
(TCO H) Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions.
Question #1
TCO H
A consumer at the grocery store has the choice between a $ 7 brand name product and a $ 5 generic substitute. How will the customer’s perception of quality affect the purchase decision? Is price or value more important and why?
Question #2
TCO A
What is your definition of quality? How does your definition of quality relate to the five traits of quality?
Question #3
TCO D
Compare and contrast the strengths and weakness of the Malcolm Baldrige National Quality Award and ISO 9000:2000
Question #4 points)
(30
TCO C
Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.
Question #5
TCO E
Explain why it is difficult to obtain a single, universal definition of quality?
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GSCM 588 Week 3 Article Summary (2 Papers)
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GSCM 588 Week 3 Article Summary ===============================================
GSCM 588 Week 6 Article Summary (2 Papers)
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GSCM 588 Week 6 Article Summary ===============================================
GSCM 588 Week 7 Course Project (Major Paper) (2 Papers)
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Select a specific organization of interest to you and identify aquality management related problem(s) in the firm. Examples may be poor quality levels, high cost of quality, poor product or service design, high levels of internal or external failures, and so on. Feel free to add to this list if you need to.
You are taking on the role as a quality management consultant and the executives of your chosen organization have asked you to submit a recommended direction to implement a quality management initiative to address the quality management related problem(s) you identified above(e.g., Six Sigma, lean principles, TQM, SPC, balanced scorecard, etc.).
You also need to identify which of the course TCOs and specific topics in the Syllabus are related to the problem you identify.
Research Sources
All papers must have a minimum of eight scholarly sources (other than textbook) cited within the text of the paper and identified in the References section.
Additional research sources can be attached in an appendix.
All sources must be in two place: They need to be identified in the References section and must also have a corresponding citation in the body of the paper.
To access and use EBSCOhost for your research, use this link:
Paper Format
All papers should be single sided, doublespaced, and written in12-point Times New Roman font.
The paper should be between 10 and 12 pages, excludingthe cover page, reference pages, and appendices.
The first page should include the title of the work, student name, address, telephone and e-mail address, course number, date, and instructor’s name.
Follow APA style for general format and citations.
Paper sections must adhere to the guidelines below and each section must be labeled in the text.
The language should be clear, concise, and precise.
The tone should be professional, consistent, and not filled with jargon.
Grammar and syntax (sentence structure) must be correct.
The report must be free of misspellings and typos.
Tables and Figures
All figures and tables must be referred to in your text before they appear on the page.
Figures and tables should appear on the same page as the text that refers to them, or on the next page.
All figures and tables need captions. Captions go below figures and above tables.
Quotations and Citations
Quotations and citations are crucial components of a research paper.
Failure to properly cite research sources and borrowed ideas is plagiarism.
Papers submitted without citations and references will be returned to the student with no grade.
Refer to the APA style guide for assistance with properly citing quoted and/or borrowed materials and ideas. ===============================================