CONTENTS
In the spotlight: Customer service Airport reports: Brussels & Istanbul New Airport Review: Airport Economics & Finance Conference Plus: ASQ Winners & Innovation Labs
Enhancing the passenger experience April-May 2018 Volume 23 Issue 2 www.aci.aero
Issue 2 Volume 23
In this issue 3 Opinion
Airport World editor, Joe Bates, reflects on the importance of always striving to do better when it comes to customer service and enhancing the airport experience for passengers.
8 Financial times Risk, returns and regulation were top of the agenda at the recent ACI Airport Economics & Finance Conference and Exhibition in London, writes Joe Bates.
14 ACI News Hicham Ayoun reports on the launch of two important new ACI publications – the 2018 Airport Economics Report and the first Landside Security Handbook.
17 View from the Top ACI director general, Angela Gittens, reflects on the need for economic regulation that encourages and not hinders airport growth.
18 The future is bright Record traffic figures, a fast-growing route network and an ambitious plan for the airport’s long-term future means that the smile is back on people’s faces at Brussels Airport, writes Joe Bates.
24 Built to grow Kadri Samsunlu, CEO of IGA Airport Operation, talks to Joe Bates about the capabilities, goals and ambitions for Istanbul New Airport, which opens for business later this year.
26 We are the champions Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.
AIRPORT WORLD/APRIL-MAY 2018
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