5 minute read
VENDOR JOB CARD: Swiss AviationSoftware Ltd
Fabiano Faccoli shares the enduring commitment to quality and customer service that has made Swiss AviationSoftware successful
Fabiano has a master’s degree in economics and computer science from the University of Zürich. He has spent the last 20 years working with AMOS and has been instrumental in developing a small team of visionary experts into the market leader of MRO software. Prior to his current role, he was responsible for customer success and customer-facing activities, besides ensuring that AMOS meets customer and market expectations. He wants to focus on fast tracking the industry’s digitalization, through intelligent and enjoyable-to-use software.
Aircraft IT: Your name, your job title, and the name of the business?
Fabiano Faccoli: Fabiano Faccoli, CEO of Swiss AviationSoftware Ltd.
Aircraft IT: How did Swiss AviationSoftware Ltd. get started?
FF: The history of AMOS goes back to the year 1989 when Crossair (predecessor of Swiss International Air Lines) decided to develop its own MRO software which laid the foundation for AMOS. In 2004, Swiss AviationSoftware was founded, a spin-off from Swiss International Air Lines. The new company was given the ideal set-up to develop its own strengths as an MRO software provider in this highly specialized niche market while still being embedded in a strong and successful aviation context. To continue its story of success, Swiss-AS can draw on decades of experience as well as on a large customer community which contributes to the longevity and competitiveness of the product.
Aircraft IT: What is the guiding business principle that drives Swiss AviationSoftware Ltd.?
FF: Whatever we do, we do it with passion, while always keeping the main goal in mind: with AMOS we strive to give our customers the best-possible tools and all the necessary support to allow them to swiftly adapt to change and gain a competitive edge in the age of digital disruption.
Aircraft IT: What has Swiss AviationSoftware Ltd.’s greatest business achievement been to date, and why?
FF: Having successfully enabled over 200 customers in managing their Technical Operation more safely, effectively and efficiently while never losing a customer and being able to support small operators and flag carriers or LCCs with hundreds of aircraft. We have been profitable from the first day and have maintained that position over 30 years, eventually becoming the market leader. During these three decades we have successfully achieved two major technology changes and will continue to evolve AMOS allowing customers to exploit the opportunities that new technologies and digitalization will bring in the coming decades.
We strongly believe in honesty, transparency, and sticking to commitments. We have always been very keen to collaborate with other industry stakeholders and have focused on making AMOS able to seamlessly integrate with other systems. Finally, we have only been able to be successful through our customers, that positively challenge us every day and motivate our outstanding team of almost 300 colleagues to go the extra mile.
Aircraft IT: What have been your disappointments and what have you learned from them?
FF: Underestimating the right timing and respecting the organizational and human impact of introducing new technology. We all know about the chasm in the technology adoption life cycle, but too often we’re too impatient or thrilled when introducing innovation. Very often smaller steps following agile principles are the right approach, although they might not be so shiny or grandiose. It will help individuals to better adapt and reduce operational impact as well. However, the real key is to always include innovators and early adopters from within your customer base, when planning the introduction of innovation and new technology. We are very fortunate that our customer base provides sufficient partners always thinking three steps ahead and having a desire to actively shape the industry’s digitalization.
Aircraft IT: In a sentence, how would you summarize what Swiss AviationSoftware Ltd. does for aircraft maintenance customers?
FF: We provide intelligent, best-in-class, highly secure and enjoyable-to-use software solutions and added value services, that allow our customers to run their MRO and Technical Operations processes safely, efficiently and effectively with state-of-the art technology in an increasingly connected world.
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
FF: Before talking about the next big thing, all industry stakeholders should provide the foundation to truly exploit the current big things like predictive maintenance and big data. To truly exploit the potential of data, its quality (timeliness, completeness, accuracy, consistency, integrity, and validity) needs to greatly improve. The challenges that we need to jointly solve as a priority are moving to paperless processes, making sure that data can be exchanged across companies and systems safely and fast, and eventually provide software that can cope with the varying digitalization maturity levels of industry players in the years to come.
We will put a strong focus on evolving AMOS in a way that can cope with the fact that not every airline or MRO can digitalize at the same pace. Once the data quality is high, then customers can benefit from AMOS’ growing automation features and high level of integrability. With AMOScentral we’ll facilitate and fast-track the industry’s digitalization by empowering collaboration and data exchange across all market players.
Aircraft IT: What do you want your customers to say about Swiss AviationSoftware Ltd.
FF: Swiss-AS provides software and services that help to run our operation reliably and achieve our ambitious business objectives. Whenever we have issues, we know that we can count on Swiss-AS and its staff. They are fun to work with and genuine.
