VENDOR JOB CARD: Exsyn Aviation Solutions

Rutger Krom, shares the continuing drive within EXSYN to help airlines and MROs manage aircraft airworthiness and maintenance data

Rutger Krom is Senior Aircraft Data Consultant at EXSYN Aviation Solutions, being responsible as Lead Solution Architect on EXSYN’s flagship solution NEXUS. As Lead Solution Architect, he oversees all development activities of NEXUS and supports customer onboardings onto NEXUS. Rutger joined EXSYN in 2014 as a graduate intern and has ever since played a vital role in the continued development of the business, various high profile airline data migration projects and EXSYN’s overall footprint in the aviation industry.

Aircraft IT: Your name, your job title, and the name of the business?

Rutger Krom: Rutger Krom, Senior Aircraft Data Consultant and NEXUS Solution Architect

Aircraft IT: How did EXSYN get started?

RG: EXSYN started out in 2011 as a consultancy company focused on supporting airlines implementing MRO systems. Over the course of several projects, use cases were encountered that triggered the development of what is now EXSYN’s aircraft data management platform. Within this platform we provide solutions to manage aircraft data, analytics to drive business value, and technical support services to help clients adopt our technology. The platform itself is centred around the two core applications, NEXUS and AVILYTICS. This resulted in EXSYN’s unique positioning as being a niche leader in offering digital solutions for aircraft maintenance and engineering data

Aircraft IT: What is the guiding business principle that drives EXSYN?

RG: Transparency and flexibility have been at the core of our team since the beginning. Whatever we do, we strive towards a full cooperation to achieve the project’s goals, instead of two entities sitting on different sides of the table. Everyone in the business is encouraged to speak their mind, both internally but also externally, to ensure nothing is missed and all ideas have been heard.

Aircraft IT: What has EXSYN’s greatest business achievement been to date, and why?

RG: During the pandemic, the aviation industry was, as a whole, hit hard. At EXSYN we have been able to continue to support our customer base during this difficult time. As well as keeping our entire team on board, we have simultaneously invested heavily in our technology to even better support airlines and MROs to manage data in critical airworthiness processes.

“EXSYN offers the AOG risk monitor that uses data from MRO systems as well as onboard aircraft data to create risk profiles of aircraft in the fleet and the probability of component failures.”

Aircraft IT: What have been your disappointments and what have you learned from them?

RG: Predictive maintenance is a hot topic within the aviation industry. Within Avilytics, EXSYN offers the AOG risk monitor that uses data from MRO systems as well as onboard aircraft data to create risk profiles of aircraft in the fleet and the probability of component failures. However, we had to accept a rather slow adoption as we underestimated that data at many airlines is not yet ready to really adopt predictive analytics and a predictive maintenance philosophy. Based on this experience, our focus in this area is now more helping airlines to manage their aircraft data and have a continued level of data accuracy to become ready for using predictive analytics. To achieve this, we offer our customers data health checks to continuously validate their system, ensuring their system remains clean, up-to-date and efficient. Once that has been achieved, we onboard them onto Avilytics and advanced analytics functions like the AOG risk monitor. “…we offer our customers data health checks to continuously validate their system, ensuring their system remains clean, up-to-date and efficient.”

Aircraft IT: In a sentence, how would you summarize what EXSYN does for aircraft maintenance customers?

RG: We help our customers to efficiently manage aircraft data, retain continued trust in the accuracy of their data and empower digitization of their technical operations to derive value from their aircraft data.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

RG: To fully digitize and integrate the administrative and the end-to-end workflows of aircraft airworthiness management and maintenance. There is still too much ‘waste’ in these processes, where data is registered manually in different places/ systems. This is not only a next step for individual airlines per se, but something that will happen industry wide and between all stakeholders in the aircraft maintenance value chain.

Aircraft IT: What do you want your customers to say about EXSYN

RG: That EXSYN made a difference and is a valued partner that seeks the best solutions together with the customer.

Aircraft IT: Rutger Krom, thank you for your time.

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