SME Greater London Enterprise Awards 2017

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Greater London

Enterprise awards2017 Richmond Laundries: Best Laundry Service Provider 2017 We speak to the team at the company, as we further explore the secrets behind its success.

Dyer Grimes Architecture Golden Leaves Funeral Plans Leni’s Model Management

Glenmore House

Editor’s Note

, Welcome to the SME News Greater London Enterprise Awards 2017. Greater London is the heart of the UK. Filled with outstanding and well-accomplished businesses, it takes drive, courage, and passion to thrive in such a busy city. The 2017 Greater London Enterprise Awards recognises the accomplishments of all types of businesses from a diverse range of industries. This award highlights the success, determination, and desire demonstrated by these remarkable firms to become something incredible. Hannah Stevenson, Editor Phone: +44 (0) 203 725 6842 Email: Website: AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.

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, 4.

Best Leaflet Distribution Company 2017 & Marketing Distribution Specialist of the Year 2017 JogPost Ltd


Best PR & Communications Agency 2017 Fuel


Best Hospitality & Event Venue - South West London Glenmore House


Best Plumbing & Heating Service Provider Berkshire Berkshire East Plumbing & Heating Ltd


Best Indian Wedding Catering Service 2017 Satkeer Catering

10. Best Property Management Software Provider 2017- Locale 12. Best Boutique Hair Salon 2017 Jo Blu Salon 13. Best Plastic Recycling Consultancy 2017 Nextek Ltd 14. Best Laundry Service Provider 2017 Richmond Laundries Ltd 16. Best Funeral Services Provider - South London Golden Leaves Funeral Plans 17. Best Building Maintenance Service 2017 & SME Excellence Award for Reactive Maintenance 2017 One Call Building Services Ltd 18. Best Modelling School 2017 & Healthy Body Image Advocacy of the Year 2017 Leni’s Model Management 19. Best Luxury Interior Design Boutique 2017 Dyer Grimes Architecture 20. Award for Innovation in Printing Services 2017 London Park Communications 22. Best Student Enterprise Support Organisation 2017 NACUE 23. Best Digital Interactive Content Provider 2017 Brave Spark Media

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Best Leaflet Distribution Company 2017 & Marketing Distribution Specialist of the Year 2017 JogPost Ltd is the no.1 leaflet distribution company in London, as well as being the only company in UK that recruits highly fit and healthy individuals to jog and post its clients’ media door-to-door. We profiled the firm to find out more about the company and what makes it so successful. JogPost are the chosen supplier for flyer distribution for industry giants including Pizza Hut, Papa John’s, Nuffield Health, Nando’s, Subway, Specsavers and many more. The company is fully equipped to help businesses of all sizes deliver their media packages quickly and effectively. Providing a complete direct-marketing service, the firm offers services such as leaflet delivery, copywriting, design, printing and marketing consultancy. There is no other leaflet distribution company which works as fast as JogPost. The distributors jog rather than walk which allows them to complete the job quickly and efficiently. JogPost can successfully deliver upto 250,000 leaflets in one day on average Distinguishing itself from its competitors, the firm takes one day to do, what it takes similar companies more than two weeks to do the same job. This has a significant impact on the quality of the service it offers and how it provides great results. JogPost have over 3,000 clients and have

broken records for experienced industry giants, as well as helped many SME’s to reach their targets and grow their businesses. The team have generated up to three times the response rate to its clients. There are many reasons why clients choose JogPost. When using the company, clients get great results and maximum impact. The firm’s unrivalled speed of delivery, commitment to service and comprehensive high-quality offering means that clients really notice the benefits, consistently getting up to three times the results of other companies. Related to the benefits of working for the company, the firm pays its distributors more than the minimum wage so it can get better staff. Paying more than other firms, the leaflets that JogPost deliver are more likely to reach their destination, rather than end up in the skip. The firm’s distributors are also well-trained and English-speaking. Therefore, the distributors are not just fit from all the jogging they do, they are

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better all round. For example, management fully brief them so they can promote clients’ product/service when asked, or when specifically required to (such as when delivering to businesses). The company trains distributors thoroughly too, such as how to deliver to hard-toaccess- apartment blocks. Plus, all distributors wear distinctive branded clothing – or can wear the clients branded clothing if they prefer. Each team has its own nondistributing supervisor. It means the job gets done thoroughly, ensuring clients’ leaflets arrive at their destination on time and with care. They support and check on distributors from branded vehicles using iPads and GPS software. Many of the firm’s competitors do not employ supervisors at all, so their service can never compare. Notably, JogPost were the first leaflet distribution company to offer a Ride Along® Service. It simply means that all the company’s clients are invited to come and see their leaflets being delivered.

Clients can sit with the supervisor in one of the vehicles, drive around the area and see how the firm operates on the field, the supervisor will perform random spot checks by knocking on the doors in front of the client. Both large and small businesses prefer the firm to others. As already mentioned, its long-standing clients include Pizza Hut, Nuffield Health, Subway, Nando’s, Transport for London, the NHS, Dominos and Papa John’s. Small businesses really like using the company too –as it is rated number 1 out of over 680 companies, with reviews averaging 4.8 stars out of 5. Leaflet distribution has traditionally been a blanket medium, however, JogPost can get more out of leaflet distribution by targeting the right areas using its Geoplan software. If clients can tell the team about the characteristics of their existing customers, then the company can use the Geoplan software to find more of the same and then target them accordingly.

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Editorial credit:

As well as planning, the company and its staff can design, write and print its client’s leaflets. The firm’s professionals know just what is required to maximise impact -and the budget. Staff can also advise on leaflet marketing from a strategic and tactical viewpoint.

Ultimately, JogPost believe in treating its staff and its customers well, together with the wider community. The firm believe that this is not just the right thing to do, but also the best way to deliver customer trust, satisfaction and success.

Contact: Karan Gavali Contact Email: Address: Unit 7, River Brent Business Park, Trumpers Way, London, W7 2QA, UK Phone: 0203 856 3434 Website:

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Best PR & Communications Agency 2017 Fuel PR is a boutique communications agency, specialising in intelligent, high profile, compelling campaigns which deliver impact and success. We chatted to Gillian Waddell to find out more about the services the company provides. Offering a wide range of services, Fuel’s integrated communications offer includes creative collateral, digital, events, influencer and celebrity networks, market insights, media outreach, project management. The firm also possesses specialist expertise in offering regulatory counsel and support, project management, commercial activity including account management and issues and crisis management. Gillian tells us how the firm marks itself out as the best possible option for clients. “One of our key differentiators is that we are a boutique agency providing a personal touch, with the experience and knowledge of a big agency. Another factor is our actual skill set, we win a lot of awards for our work and this really serves to showcase our competence and success in our chosen areas.” Being based within Greater London can provide many benefits for companies, as Gillian explains before going on to comment on how the internal culture at the firm helps to ensure clients receive the best possible service. “There are huge benefits to working within Greater London – it

is the epicentre of the UK, which is universally recognised as one of the most important global markets. Our proximity to information and influence is hugely beneficial and has significant cascading import for many other European and global markets. There are also knock financial benefits from living and working within the capital, and our customers benefit from these. “Fuel’s culture is shaped and driven by our watchwords of Power, Passion, Energy. We recruit to match these characteristics and we invest in ongoing training programmes to ensure our staff are exposed to

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new learnings, challenges and training and to inspire and infuse them with our guiding principles: stick close to your customers, be imaginative and energetic, act quickly.” Looking ahead, Gillian predicts what the future will hold for Fuel, mentioning how it will adapt its services to meet customer requirements, which are always changing. “The future for us is very exciting. Our business has changed dramatically over the past 10 years to anticipate and meet changing customer requirements,

with an example being how we now offer highly skilled regulatory and project management services. We have a strong international outlook and we welcome and respond well to change, offering us many exciting opportunities for even greater growth and success.” Company: Fuel PR International Contact: Gillian Waddell Contact Email: Address: Unit 9F Hewlett House, 5 Havelock Terrace, London, SW8 4AS, UK Phone: 0207 498 8211 Website:



Best Hospitality & Event Venue - South West London Glenmore House is one of the foremost wedding and banqueting venues in the locality, consistently meeting and exceeding customer expectation. We chatted to the Managing Director, Robert Dobbie to find out more about the venue. Glenmore House is an impressive building which is used for everything from christening to wakes, conferences, training rooms, and countless lunches and dinner dances, all serviced by a passionate team with a first class reputation for food and service. Robert gives us an overall view of the services provided at the facility and what guests can expect when they visit the venue. “The venue focuses on providing a Glenmore Experience; basically, this focuses on delighting customers by offering superlative food and service at sensible prices, with a sensible profit, at the same time dealing with our customers with integrity, honesty and fairness, ensuring at all times a great customer experience to strongly reflect the customer’s identity and wishes.” A lot of business in the wedding industry comes through word of mouth. If guests and clients are provided with a memorable occasion, they are more likely to recommend the facility to their friends. Robert briefly details the marketing strategy of the facility and how the venue attracts clients and satisfy their demands and requirements.

“At Glenmore House, our marketing strategy relies much on the experience of our customers, (delete- as stated above) we do not advertise per se and yet we manage to attract a large market share of the weddings locally. This is due to the awesome velocity of guests who have enjoyed the Glenmore experience, and share this with others. We have a sense of community and family amongst the staff at Glenmore House, thus this truly reflects in engaging with our customers, as staff genuinely feel like hosts rather than employees.”

Fundamentally, it is important for the venue to stand out and differentiate itself from other wedding and banqueting venues. Developing and maintaining a positive relationship with suppliers ensures that the quality of the food is of the highest standard, with the venue able to offer excellent prices, as Robert concludes. “Ulitmately, what makes us different to other banqueting venues is that we have a brigade of highly trained, experienced Chefs using fresh not frozen food, and premium ingredients. The advantage that Glenmore House

has is that we are nevertheless able to offer excellent pricing, as we are prepared to accept sensible profits as we do not have owners expecting to achieve significant profits, or shareholders baying for dividends.” Company: Glenmore House Contact: Robert Dobbie Contact Email: robert.dobbie@ Address: 6 The Crescent, Surbiton, Surrey, KT6 4BN, UK Phone: 0208 399 1415 Website:

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Best Plumbing & Heating Service Provider - Berkshire David Brown founded Berkshire East Plumbing & Heating with the idea of offering a service that would stand out in a crowded marketplace. We profiled the firm to find out a bit more about the company and what makes it unique. Since its inception in 2010, Berkshire East has grown rapidly as a company and now offers services across a number of sectors including domestic, commercial and catering through Berkshire, Surrey, Hampshire and West London. Owner David Brown, recognised that customers want two things; excellent workmanship and first class customer service. Berkshire East continues to grow year on year by some 35% with a customer retention rate of approximately 89% and this is put down to the excellent level of service given to all their customers. Be it a one-off breakdown or a bespoke service contract, customers know they can rely on a professional and expert service. Interestingly, Berkshire East are delighted to have Royalty in their client base and it is testament to the service levels they offer. They pride themselves on a high standard of workmanship and employing staff that are constantly striving to achieve the best possible outcome. Highlighting its sterling reputation within the industry, the company is a safe contractor accredited company and both a Which. trusted trader and a proud

member of With testimonials mounting to over 740, with that number constantly rising, the firm boasts an average score of 9.9. Customer feedback is very important and is requested for every job. On the rare occasion that negative feedback is received, it is dealt with swiftly and professionally and any training issues identified and put in place to ensure that the experience is not repeated. Success is always lovely to talk about, however without sharing that success the feeling tends to be short lived. This is one reason that the company and team find an annual good cause to help. To date they have delivered a disabled toilet and shower to the All-night Homeless Cafe in Camberley where the homeless can not only get a warm drink and meal but also get a hot shower and change their clothes. Lastly, they have helped a single parent of 2 children who although working found it almost impossible to make a living, and when their heating system gave up, Berkshire East supplied and fitted a new central heating system throughout their home in 2015, plus many more.

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Contact: David Brown Contact Email: Address: 16 Wentworth Avenue, Winkfield Row, Ascot, SL5 8HQ, UK Phone: 01344 566264 Website:



Best Indian Wedding Catering Service 2017 Satkeer Catering is a London based Indian Caterer and Event Management Company. We invited Rashpal to tell us more about the company and the services it provides. Satkeer’s clients consist of couples who are getting married, families who are doing birthday parties, religious organisations and corporate companies. The company offers a complete event planning and management service, informal and formal, including silver service lunches and dinners, plus an Indian canapé selection which leaves guests completely amazed. In any catering company, particularly in London it is important to differentiate the company from other similar companies. Rashpal states why he believes Satkeer is superior and can provide the best quality service to clients. “Quality, Innovation, Professionalism and Customer Satisfaction are the four main values which drives everyone at Satkeer Catering. These values shape the way we operate and how we work with our clients, to ensure your event is an experience to be remembered, by yourselves and your guests.” “Distinguishing ourselves from other catering companies, we are passionate about our product and we believe the Client should get what they pay for. For that reason, we only do the one event a day, to ensure there is no compromise on quality, whereas our competitors will take on 4 or 5 events in a day. All the food is prepared fresh on

the day and all menus are unique to the client’s event.” Within Greater London specifically, Rashpal discusses some of the trends he is seeing in the catering industry. Rashpal is keen to highlight that there has been an influx of wedding couples requesting Indian meals at their dinner, moving away from the traditional British dinner. “With British weddings, we have a major move away from the traditional British dinner to a 3

course Indian meal. We ask all our British Couples the reason behind selecting an Indian menu for their wedding and all reply it’s the variety of dishes on offer and the value for money you get.” Ultimately, Rashpal predicts a bright future for Satkeer, as he notes that the company is still relatively young, and will soon start to be taken seriously by the major companies within the industry. This will be helped by the innovative, forward-thinking nature

of the firm, as Rashpal explains. “Lastly, in order to stay equipped to provide the best possible service to the client, we have a policy of continuous development, with the aim to be the best at what we do.”

Company: Satkeer Catering Contact: Rashpal Contact Email: Phone: 07958 941 034 Website:

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Best Property Management Software Provider 2017 Locale is the only company in the UK to specialise in commercial, residential and mixed property management software. We spoke to Guy Windsor Lewis to find out more about the company’s success. With clients that include a number of well-renowned brands; Locale’s cutting edge portals are used by some of the most iconic, high profile developments and management companies in Europe. The firm’s focus on innovation, its proven ability to forecast future trends and client-focused approach to business has ensured that the team widely recognised as experts in its field. With 100% customer satisfaction and client retention, Locale offers an unparalleled service for portfolios or single buildings. Its userfriendly and intelligent property management portals significantly improve the day to day running of a building or portfolio. Their easy navigation and fast response means day-to-day activities such as logging deliveries, permits or signing in a visitor has never been easier. Guy talks to us about it how it feels to have won this award and what he believes are the reasons behind the firm’s success. However, the hard work does not stop here as he also discusses the firm’s overall mission and what steps the team plans to take in order to achieve this.

“Firstly, we are thrilled, we have always worked hard to deliver innovative solutions for our clients and our client services team strive to deliver unbeatable customer service. We work with some of the most prestigious property brands in the UK and this award is further testament to all the hard work that goes on behind the scenes. “Secondly, in line with our mission, we will continue to grow, innovate and deliver ground breaking solutions for the FM industry.” Marking itself out as the best possible option for clients is important to attract the best business. Locale is able to do this thanks to its wealth of experience and knowledge within the industry and the customer service it provides. Being based in Greater London also enables the firm to thrive as Guy observes. “Clients come to us because of our breadth of property management and communication tools; service and support levels; experience; high level of configuration and customisation and our engagement with the client at all levels from concierge through to steering groups at asset management level. “Although many of the PropTech companies are based in London,

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Locale is based in Oxford which has excellent transport links in and out of London, Birmingham, Manchester Leeds and the North. Clients do not see this as being a hindrance.” There is a positive working relationship between staff at Locale, with staff all working cohesively and being well equipped to provide any answers to any questions clients have. “Locale has always been blessed with a great set of people. The majority are not technical (although we do now have an internal developers) and are from service industry backgrounds, i.e.; hospitality and retail, meaning they understand how important providing a good service is. The company is a software business; however, we prioritise providing a service and maintaining long term relationships with our clients, enjoying five and sometimes seven year agreements. We treat our staff well, providing generous holidays, above average salaries and generous add-ons such as regular, group staff activities, private health, beer Fridays and a great bean to cup coffee machine. We also provide ongoing training plans for each member of staff and in most cases a three-year development plan.”

Looking ahead to the future, Guy talks about some of the exciting projects the company already has in the pipeline and his predictions for the market in Greater London and how Locale plans to adapt to these. “PropTech has been a great boost for Locale, as after 12 years in the sector with slow but steady progress and growth, the last 18 months has seen a rapid take up of our service from new and existing clients. With regards to upcoming projects, we have an app coming out later this year which will be a huge boost to our residential clients especially. Plus, we have just launched our portfolio structure allowing buildings with smaller service charges the same benefits of much larger schemes in terms of online processes, branding, visibility and communications. “Ultimately, we see London as leading the way in terms of developing and adopting new ideas. Locale is an evolving company and we are not content to stand still, we have an exciting roadmap plus numerous partners with whom we are working from key holding, security, concierge. PropTech is generating loads of new tech and companies and some of these will work their way into the market, and we see a new

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breed of thirty somethings, male and female, excited and ready to use the new tech that is now available to them and which can provide greater efficiencies, more communications, better data.�

Company: Locale Contact: Guy Windsor Lewis Address: Blue Boar Court, 9 Alfred Street, Oxford, OX1 4EH, UK Phone: 01865 249758 Website:

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Best Boutique Hair Salon 2017 Jo Blu Salon have proven themselves to become the most popular hair and beauty salon in West London. Joanne Kent gives us further insight into the establishment’s success. Jo Blu possesses a long list of regular, returning clients, alongside copious amounts of celebrities which come through the door. Offering a unique approach, the salon ventures away from the boutique salon doors of W4, and covers an assortment of photo shoots, films, and the occasional concert. Joanne goes into more detail regarding the offerings provided by staff at the salon. “Here at Jo Blu, we cover all the services that anyone would expect within a hair and beauty salon. Plus, we have Wella colour specialists, great lengths hair extension specialists and Caci treatment specialists. Always aiming to stay ahead of developments, we are continuously training and learning everything that is new within the relevant industries.” Staff are thoroughly trained and taught that the most important aspect of the business is customer service. Joanne is keen to acknowledge that it is her staff and clients which make the awardwinning salon. Never satisfied, the salon aims to maintain and further exceed its exceptional standards, something which helps the establishment differentiate itself within the industry. “Vital to our success is how we train our staff, and install within them the ethos that it is all about giving the clients a balance of

what they want, alongside with what is best for them. Our staff are talented and the ones who have not come up through the Jo Blu training ranks are guided into how we work at the salon. When we reach the heights we do, we do not relax and feel it is a job done, we maintain what we already do at the salon. The feeling of joy that our clients feel is a combination of all the elements of the client’s experience at the salon.” Looking ahead, these are exciting times for Jo Blu, with Joanne alluding to the possibility of expanding the business and opening a new salon elsewhere, expanding the brand and the services that the salon can offer. “Moving forward, we have extended the salon at the rear to give us a brand new colour station, more chairs for treatments and a larger staff room to accommodate the new staff members we will be needing. Once this is added, do not be surprised if you see another Jo Blu Salon popping up somewhere.”

Contact: Joanne Kent Contact Email: Address: 11 Grove Park Road, Chiswick, London, W4 3RS, UK Phone: 020 8996 0616 Website:

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Best Plastic Recycling Consultancy 2017 Nextek is an independent consultancy who provide solutions to the challenges of the plastic recycling and resource management throughout the supply chain for all applications. We profile the firm as we further explore the secrets behind its success. Nextek deliver tailored sustainable solutions for business. Offering a variety of services the firm deals with Polymer Recycling technology, Biopolymers and in strategy and business development. Regarding the services that Nextek offers in Polymer recycling technology, the company works directly with leading equipment suppliers in the waste and recycling industry. It designs and trials new facilities and conducts process evaluations, which optimise performance in existing plants, mostly for clients in packaging, automotive, E-ware, textiles and energy recovery. Providing design and material selection options, Nextek also gives advice and interpretations of performance definitions and industry standard, all of which better inform the industry and its consumers about sustainable end of life options and use of renewable and biodegradable materials. Staff boast a wealth of expertise in the industry and customer service, therefore the company is able to provide expertise, understanding and solutions for complex waste challenges. The company works closely with clients to design products for sustainability, recyclability and improved resource efficiency to deliver effective business strategies.

Furthermore, thanks to the extensive knowledge which the firm’s employees possess, the customer service delivered by Nextek is exceptional. The team are able to answer any questions put to them, as CEO, Edward Kosior ensures that his staff are well equipped to provide the best possible service.

Looking ahead, there is a lot of excitement for the future of Nextek. Relying on its exceptional and outstanding product development, client service and general knowhow, the firm is well placed to build on its continuous success as it works hard in its quest to become the leader in the industry.

Contact: Edward Kosior Contact Email: Address: Level 2, 1 Kensington Gore, London, BA1 2UG, UK Phone: 07981 277 561 Website:

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Best Laundry Service Provider 2017 Richmond Laundries is based in Central London and has been serving the hospitality market in Greater London and the neighbouring Home Counties from one location in Camden for over 25 years. We spoke to the team at the company, as we further explore the secrets behind its success. Since 1992, Richmond Laundries has been the ‘Linen Laundry’ of choice for many of London’s most illustrious award winning Restaurants, Hotels, Luxury Serviced Apartments, Bars, Casino groups and sporting venues. This can be attributed to staff having the passion, dedication, commitment and expertise to manage one our clients most critical supply assets. The team detail what they believe to be the major attributes which contribute to the company’s success.

issues are always dealt with as soon as possible and in the best possible manner, as the staff provide the highest standard of quality service.

“Here at Richmond Laundries, over 90% of the company’s clients are within the Greater London area, which means that we are able to offer clients a reliable and efficient service, 365 days a year. Employees are our competitive edge in the marketplace. We need the right people in the right jobs across our company. Richmond Laundries employs over 35 dedicated members of staff. Full on the job training is provided to successful candidates when hired, and ongoing supervision and mentoring is part of a daily role for our experienced floor supervisors and managers.”

Other factors of the Laundries’ success include how the team always seem to meet and exceed customer expectations. Creating long term relationships with staff and customers is a key vision of the company and it is clear that the team believe in the mission of making the company an industry leader nationwide, ensuring it always puts the customer first.

Discussing its rapid rise, the team highlight how much effort goes into providing the best service possible. A family run company,

“Richmond Laundries has grown year on year through our limitless effort on service and quality. These are the bases of everything we do here at Richmond Laundries. The family run company have many dedicated family members working in different parts of the business, Hence, we are never far away from any issues, if on the rare occasion, they occur.”

“Quality is the main ingredient that has determined our companies’ success right from its inception. Meeting and exceeding customer expectations is fabricated into everything we do here at Richmond Laundries. One of our main goals is to create long term relationships with all our staff, customers and suppliers; and Quality is one main factor of

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fulfilling that objective. Our board of Directors, constantly liaise with the factory floor managers and logistics supervisor to regularly monitor and evaluate KPI’s and ensuring that these indicators are met 100% of the time, with full efficiency and integrity. “Importantly, we have quality control inspector’s daily monitor all the washing processes the linen; chef whites and kitchen items go through and report to the factory floor manager for any issues which may rise during processing. All these checks are then evaluated by the office admin staffs that are trained to tally up findings and file reports on a monthly basis. This helps us to control quality and efficiency within our processing and allows us to eradicate any possible deficiencies before it takes delivery to your premises.” Ensuring Richmond Laundries stays ahead of developments within the industry, the team note that it is continually investing in all aspects of the business, ranging from its people to its machines, and this helps motivate staff to work harder. Its investment strategy includes modernising the whole business, something which is starting to show in the business’ ongoing success. “Fundamentally, we are continually investing in our

facilities, machinery and vehicles to ensure our equipment is up to date and performing efficiently, using the best available technologies and operating to the highest environmental standards. Richmond Laundries has constantly invested in its people and inventory to maximise our efforts in achieving the company goals and vision. Having ended the last decade on a positive growth trajectory, Richmond Laundries has embarked on an investment strategy to modernize our industrial assets and boost our production capacity to meet the growing demand that our services have been attracting in the recent years. “As we build out our footprint, we are in the process of optimizing our capital expenditures by standardizing our operations and creating uniform structural templates for our new facilities in Central London.” Looking to be the most advanced, forward thinking and reliable linen and laundry supplier in the UK is the ultimate aim for the company. The team highlight how seriously its values are taken and ingrained into all staff when they become employed within the business. “Ultimately, here at Richmond Laundries, we take our values very seriously, and this is the key factor that is embedded in

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our members of staff from their very first training session or first day at work on the processing floor. Our values include acting with integrity, where staff must act with honesty and integrity, working to ethical principles. Also, employees must give the best and unmatched results for all round satisfaction and show passion, putting the heart and mind in the work to achieve the best. Valuing our workplace and leading by example. Finally, staff must be consistent in offering the best for wonderful experience each time; every time., all the time whilst providing a world class service and achieving excellence, each day, every day.”

In their concluding comments, the team provided us with a charter which outlined the code of Practice, employed and operated at Richmond Laundries and what clients can expect from the business. “Lastly, staff deal with all customers, in a lawful and ethical manner, maintaining the highest levels of customer service and after care at all times. They must deal with any textile rental/long term service agreement queries within 24hours. Client satisfaction with the quality of our service will be an essential part of how we reward our staff. All employees must process linen rental articles

in accordance to the systems laid down. Looking to maintain, repair and replace after normal wear all items hired to customers, our staff also ensure regular and punctual deliveries and evaluate the needs of clients and offer them objective solutions and advice. Finally, we ensure a flexible agreement to services provided to adapt to ever changing requirements.

of our core business. Our main values are to listen to our client’s needs, understand their business offering and bring real solutions to the table.”

“Each one of our 202 contracted clients have a key account manager that is trained to be readily available to meet the needs of our clients. We strive on customer satisfaction, pristine quality and exceptional customer service, which are all at the heart

Contact Email: enquiries@ Address: 9 & 29 Cedar Way Ind. Est, Camley Street, London, N1C 4PD, UK Phone: 020 7388 7878 Website:

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Best Funeral Services Provider – South London Golden Leaves Funeral Plans has been at the forefront of the development of funeral planning since its foundation. We profiled the firm and invited Barry Floyd, Managing Director, to give us a breakdown of the company, and what services it offers. Established in 1984, the funeral planning product itself was named Golden Leaves, specifically devised to provide the option for individuals who wished to pre-plan, pre-design and pre-pay for their end of life services in advance. The product provides peace of mind for the purchaser whilst delivering significant financial and emotional benefits for the loved ones they leave behind. This product evolved into the company it is today, Golden Leaves Funeral Plans. Since inception the firm has flourished, and today Golden Leaves is a founding member of the NAPFP (The National Association for pre-paid Funeral Plans) and has played a major role in the development of FPA (The Funeral Planning Authority). The FPA provides an extensive level of financial monitoring for all registered funeral plan providers, to ensure there are sufficient funds in the trust to cover the services of every funeral plan its holds with its customers. Barry explains what it is like working within the funeral industry. “Interestingly, the funeral planning industry itself has grown dramatically from what was no more than a handful of operators selling a few hundred plans a year, to what is now a multi-billion-pound industry selling over 200,000 policies a year, across a diverse and complex set

of distribution channels throughout the country. “Fundamentally, the growth of the industry has seen the market expand year on year, and as products evolve and offerings diversify, Insurance groups, sales companies, national charities, giant supermarket brands and massive Public Limited Companies enter the sector offering the product; blazing a path of increasing growth amid fierce competition.” Operating in this expanding and competitive market, Barry tells us how Golden Leaves competes with other similar companies, ensuring it stands out within the industry, resulting in the company marking itself out as the best possible option for clients. Barry notes how the company developed its brands, and modernised the company, enabling it to keep up with developments. “Golden Leaves steadfastly redeveloped its brand identity, modernized its offices, systems, staff and field partner training, developed a new product proposition and relaunched its suite of products and modernized brand into the sector. It launched a new pricing strategy and flexible partnership style that also saw it emerge as increasingly attractive to funeral directing and affinity sales partners alike. “Positioning the brand as a credible alternative to the corporates and Independent competitor base

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helped maintain the position of the business and over time push it forward from a healthy and consolidated platform. The reputation of the business had now begun to change from one of an old and historic company to a cutting edge, strategic and tenacious one with heritage and pedigree. The company soon began to experience sales figures increasing at an annual rate of 50%.” Alongside Golden Leaves’ work in the funeral market, the Golden Leaves Trust fund holds funds from client purchases, and this was beginning to draw admiring glances from others within the sector. Barry is keen to talk about the upstanding reputation of the firm, and how placing its clients first has helped to uphold this reputation. This will ultimately let the company build on its solid foundations, as it looks to catapult on its on ongoing success, continuing to satisfy customers and deliver the best possible service in sensitive circumstances. “Ultimately, the Golden Leaves Trust fund had gained an unblemished reputation. Independently scrutinized and reported on annually by independent Actuaries JLT (who sit on the UK’S Institute of the Board of Actuaries) under FPA rules, the independent Trust is fully regulated in a fashion that goes further than the act of parliament’s Financial Services and Markets Act 2001’s Regulated Activities Order dictates.

“Lastly, all Golden Leaves funeral plan funds are either placed into an insurance that is FCA regulated or an FPA regulated Trust fund providing security of funds to all of our clients. We are proud to say, that with the fund approaching £100 million in size with a 20 % surplus over its liabilities, the Trust engine of the Golden Leaves operation is prudently run, rock solid and secure. Embedded in the company culture, we place our clients at the heart of everything we do, which is one of the reasons that our brand, that took over thirty years to build, is so trusted.” Company: Golden Leaves Funeral Plans Contact: Barry Floyd Contact Email: Address: 16th Floor, No 1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT, UK Phone: 0800 85 44 48 Website:



Best Building Maintenance Service 2017 & SME Excellence Award for Reactive Maintenance 2017 One Call Building Services (Herts) Ltd is an innovative building maintenance service company that offers a range of quality services designed to meet their clients’ ever evolving needs. We invited Paul Brennan to tell us more. One Call was set-up to meet the growing demand for a reliable and proactive building maintenance company working in both the domestic and commercial sectors, offering a range of packages using time served tradesmen and women. Paul discusses the company’s activities in more detail and explains how One Call works to ensure excellence for each and every one of its valued clients, often taking time to understand the clients’ business to ensure that they recieve a truly bespoke service. “Here at One Call, we are currently working for some of the country’s leading Estate Agents, Land Owners, Property Management Companies, offering a number of services on some very bespoke projects. We are also able to help with annual inspections such as gas safety inspections, electrical condition reports as well as surveys on the whole or part of the building, all designed to give our clients piece of mind and tailored to their business needs.

“Alongside this, to ensure that they feel supported at all times, offer a 24-hour cover 365 days a year service to ensure satisfaction for our clients by always being on hand to assist whenever the need arises. We endeavour to look after both new and old customers making sure they are happy and satisfied with our service provided. Clients can rest assured that we will provide the very highest standards of service, as we are members of the Safe Contractor, CHAS Health and Safety assessments and holders of an Environment Agency Waste, Certificate along with a variety additional trade accreditations from some of the most reputable awarding bodies in the industry.” Working in a service industry as vital as building maintenance, dedicated and passionate staff are vital to the success of their business, and as such One Call has worked hard to create a passionate and talented team, as Paul is keen to emphasise. “In order to ensure that our clients receive the very highest level of service and support when they

work with us, we have engaged a great team of professionals, each bringing different skills to our company. Working together makes a successful team. Therefore, our staff are regularly supplied training on up-dated systems with new technology, equipment so that they are always at the forefront of the latest industry developments and able to provide prompt assistance for whatever issue our clients may have. We have taken on two apprentices this year and hope to take on more in future to help our young people and our community.” Operating in such a dynamic and fast paced market, the company also has to work hard to ensure that it stays ahead of the game and is always able to offer the services our clients need. Paul is happy to share his knowledge on the current market and how he and his team are adapting around the latest developments. “Recently, we have seen more customers looking to install smart technology to control heating and alarm systems, and more importantly smoke detectors. As

a versatile and flexible company, One Call is able to offer advice and installation on a number of new innovative products.” Overall, the future looks bright for One Call, as the company seeks to build upon its current success and grow even further, as Paul is proud to conclude. “Looking to the future, our goal is to grow the company targeting customers and build awareness. This will ensure that we continue to grow by supporting an even wider range of clients and providing them with the exceptional level of service on which we have come to pride ourselves on.”

Contact: Paul Brennan Contact Email: info@ Address: Beacon House, Swanland Lane, South Mimms, Herts, EN6 3NE, UK Phone: 01707 519010 Website: www.

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Best Modelling School 2017 & Healthy Body Image Advocacy of the Year 2017 Leni’s Model Management is a London based International agency who sets the standard for projecting a healthy body image within the fashion industry. We invited Eleni Renton to tell us more about the mission of the company, and what she sees for the future of the agency. Leni’s has established strong connections with the best of British brands, and regularly books models for the UK’s biggest commercials, catalogue, e-commerce, editorial and shows at London fashion week. Eleni describes the company’s ethos, looking to constantly support both its models and customers. “At Leni’s, our primary ethos focuses on nurturing long-term personal relationships with our models, offering the highest standard of career management. This is achieved by encouraging a healthy lifestyle and providing fitness and nutritional education as well as financial advice. We are proud of our supportive company culture that nurtures our exceptional talent and partnerships, allowing our pioneering brand to continuously diversify and grow.” Customer focused, Leni’s aims to continually bestow the best service to their clients, employing a team of professional model bookers that are dedicated to delivering the required look. This client service is part of what helps the agency stand out in the industry, particularly within London, as well as other notable

facets such as its training regimes, as Eleni alludes to. “Looking after our models, the agency offers a specialist training school. The school ensures models are knowledgeable in terms of finance, business, health, beauty and the fast-evolving world of social media and knowing their own brand. Models leave the school with a solid understanding of the business, a client’s expectations and how to be the most confident version of themselves in castings ensuring they secure regular work.” Overall, within an ever evolving business such as the modelling industry, Leni’s must continually develop its strategies and relationships in order to stay ahead of developments. Eleni signs off by explaining how the agency will adapt, as it looks to capitalise on its success and become the leader in the industry. “Ultimately, the model business is continually strengthening as we are especially experienced in dealing with digital and are proud to have strong working relationships with leading brands such as ASOS. As we diversify the brand into influencers as well, we are capitalising on the

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digital marketing environment. Our professional modelling schools will become an annual highlight in the London, and international, fashion scene. Our constant focus on the external landscape keeps Leni’s thriving and diversifying.”

Company: Leni’s Model Management Contact: Eleni Renton Contact Email: ELENI@LENISMODELS.COM



Best Luxury Interior Design Boutique 2017 Dyer-Grimes Architecture (DGA) is an award-winning London architectural and interior design practice, with offices on the banks of the Thames in Putney. John Dyer-Grimes provides us with a breakdown of the firm’s services, highlighting the company’s success and ambition. Offering an innovative take on a traditional practice, DGA do not design offices, skyscrapers, bridges and other large-scale structures, but concentrate instead on turning ordinary places into amazing homes, something the firm excels at. John talks us through the firm’s design philosophy, noting how staff work to serve the client, helping them to achieve their dreams. “Here at DGA, our design philosophy puts the dreams and aspirations of the client at the very heart of our business. We call it ‘Design from the Inside Out’, because the starting point for all our work is flesh and blood not bricks and mortar. We spend time with our clients listening, so we can understand their vision and translate it into beautiful, yet practical spaces.”

from all over the UK and the World who want fabulous homes and see London as a safe haven, with beautiful houses and they recognise its reputation as a centre of Interior design excellence.” Providing a variety of services, John talks about the expertise and experience that the employees possess, and how this helps them implement stringent processes and structures which contribute to the success of the company. The firm’s personal relationships are another aspect which are key to DGA’s achievements.

Unlike other interior design companies, clients love the fact that DGA combines its architectural services with staff’s interior design skills. The clients do not want to deal with two separate designers, they want their architect and interior designer to sit next to each other and brainstorm ideas and solve problems as a team, after all they are inextricably linked. John comments on why being based in the Greater London area is beneficial to the company.

“Being a versatile firm, we offer all the services clients need to create a new home, including architectural design, planning consultancy and development, sourcing and managing suppliers, construction project management and a comprehensive interior design service across the Greater London area. After 20 years in the business and 500 projects in our portfolio we have an expert team for gaining planning permission and understanding the challenges of extending or converting an existing building whether modern or traditional. Or designing a new home from scratch. We are accredited Conservation Architects adept at using traditional skills and materials in listed buildings, but equally enthused with the latest in contemporary design technologies.

“Vital to our success is our location in Greater London, we have clients

“At the heart of our success is an ability to work with people,

whether with clients, consultants or contractors. We are also consummate negotiators and boast a remarkable success rate with local planning departments.” DGA are a tight team of architects and Interior designers who work together on every project. Dissimilar to other firms, every member of staff ensures that they all understand the project, and are available for every individual it works with. Wherever clients are based, DGA’s architects and designers are available for them round the clock, from the beginning of a project to its completion and beyond. John talks about the current trends within Greater London, citing a rise in basements being built. “One of the key trends we are seeing in London when designing homes for our clients is the increase in the number of basements being built. With stamp duty prohibitively expensive homeowners are choosing not to move but are extending their homes. With planning permission getting more difficult sometimes the only answer is to excavate a basement and Estate agents are finally realising the full value of a well-designed basement. However, it is crucial that you get the fundamentals of the design and layout right. It has to start with the quality of the Interior space with tall floor to ceiling heights with daylight and sunlight flooding in and access to outdoor space. To achieve this, you have to understand all of the more technical and structural aspects and work with

fantastic Structural engineers and contractors.” Overall, DGA is consistently building its reputation within Greater London and around the world, thus, through word of mouth, there is likely to be a lot more business coming its way. Capitalising on this success is something John is looking to do, as he looks to work with new clients across the globe. “Looking to the future, as our reputation is spreading, we plan to organically grow DGA by working with the most talented designers from around the world to produce stunning homes for our clients. “Ultimately, we have a set of guiding principles that shape the way we do business at Dyer Grimes and we are proud of our reputation in Greater London. Our work must be aesthetically remarkable and be designed to the highest standards of craftsmanship. Our clients must derive true value from our work, whether that is emotional satisfaction or an increase in the financial value of their property.”

Company: Dyer-Grimes Architecture Contact: John Dyer-Grimes Contact Email: Address: Studio 2, Three Eastfields Avenue, Riverside Quarter, London, SW18 1GN Phone: +4420 8874 0551 Website:

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Award for Innovation in Printing Services 2017 - London Park Communications offers award winning printing services designed to meet the needs of its valued clients. We invited Chief Executive Heath Mason to tell us more about the firm. Founded in 1991, Park Communications is a London based award winning multichannelled print production company working for businesses that require the highest standards of product and service. Heath is eager to discuss the firm’s services in more detail and explain the process the company undertakes to ensure excellence for its clients. “At Park Communications, our work includes top FTSE Annual Reports, auction catalogues for global auction houses, books for London’s most prestigious property developments, independent magazines for the UK, US and Australia, security sensitive reports, investment banking and financial analysts’ reports, marketing pieces and Large Format display pieces for exhibitions, museums and conferences.” “Fundamentally, while the finished product is hugely important, it is often for our customer service and project management that we are most highly praised. We know that there is ‘always a cheaper printer’; the market is very competitive. As such, we work as a team to deliver a service that is recognisably better than

that delivered by others. It starts with the advice we give about specifications and about how to reduce costs while maintaining standards, it continues with meticulous care in what we are doing during manufacture, and finishes with detailed planning on packaging and distribution issues.” What sets Park Communications apart from its competitors and marks it out as the best possible option for its clients is says Heath, consistently high quality, delivered quickly, with excellent customer service. “Built on the foundations of quality service, technology and consultative thinking, Park for many is now the preeminent printer in London. We aim to exceed our customers’ expectations with our flexible approach and commitment to prompt project delivery.” “Speed is delivered firstly by a flexible attitude of mind, and a passion among the 130 staff, and then by the best most advanced technology working 24 hours per day, 7 days per week. Confidentiality is part of our culture, supported by 37 cameras recording to hard drive

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and robust firewalls which have withstood repeated penetration testing. Reliability and project management are of course linked; proactive planning and a ‘no fail attitude’, and using well maintained modern kit. Get these things right with rigorous checking procedures certified to ISO standards, and you have consistently high quality products. Being in London, not far from Canary Wharf, means it all happens close to most of our customers, and deliveries are speedy – customers come to us to see the production in process, and work or play in a comfortable serviced office environment convenience, in one word. Finally, we believe that our environment impact should always be minimal. We have been recognised for the past seven years as the printing company that has done most to be environmentally friendly.” “It helps of course to have the very best printing technology available and to have developed a very special screening technology, ‘Park XD Screening’. Many would say that this has moved us ahead of our competitors in achieving the highest standards of quality. It also helps that we have the financial strength, gained over many years of careful financial management, to keep investing in

the latest printing technology, and in the best people.” Faced with a myriad of challenges over the coming months as the printing industry adapts to the technological changes that the market is undergoing, Park Communications continues to offer an innovative range of solutions to meet its clients’ evolving needs, as Heath concludes. “The printing industry continues to experience a drop in demand as many use the internet to present information. As a result, many printing firms have closed, and many linger on during their slow demise. Inevitably, this impacts margins, which in turn affect the industry’s abilities to reinvest in equipment that is necessary to meet the ever-increasing demands of customers. Park Communications has focused on markets that value the use of print, rather than electronic means, for getting across high value messages. While our London location is more expensive to maintain than those remote from the capital, the benefits of being close to our customers are significant. One of our challenges as a business is making this customer base aware that a firm

g Award for Innovation in Printing Services 2017 - London

of our width of offering is right here on their doorstep.” “During 2017, we have opened a new ‘Large Format’ division within our premises. This allows display signage, window vinyls, banners, and hoardings around construction sites, to be produced to the same high standards as other Company products. Perhaps most importantly for those customers who buy small format digitally printed products and larger litho printed projects, they can now have Large Format projects that maintain consistency of corporate colours. This colour calibration across three different printing processes is another example of how our offering is changing to meet today’s customer demands.”

Contact: Heath Mason, Chief Executive Address: Alpine Way, London, E6 6LA, UK Phone: 020 7055 6500 Email: Website:

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Best Student Enterprise Support Organisation 2017 NACUE (National Association of College and University Entrepreneurs) is a unique peer to peer led student organisation with the aim of “Powering the Enterprising Generation”, through championing enterprising and entrepreneurial activity within the student body in both College and University campuses across the UK. CEO Holly Knower tells us more about the organisation and how it works to support its service users. Created in 2008, NACUE was developed by 12 enterprise society presidents from individual universities looking for new and innovative opportunities to increase engagement amongst the wider student body. Collectively, these students were playing a leading role in the development of student entrepreneurship at their institutions, though they knew that collaboratively they could create something bigger, for the benefit of their societies and beyond. Those original 12 societies were the catalysts for an extraordinary movement in student entrepreneurship and enterprise, with that initial group growing into an associated network of over 150 College and University enterprise societies. Holly explains the organisation’s work in more detail. “At NACUE, we are committed to advancing education and supporting bespoke solutions in developing greater engagement with learners from various academic backgrounds in enterprise initiatives. We believe that all students should have the chance to engage in unique opportunities, providing a platform

to develop the skills they need to succeed in their chosen career paths. We work with institutional members to assist them with delivering services to stimulate enterprise and entrepreneurial activity, as well as delivering bespoke programmes and services.” Based in London, NACUE are a national organisation and work with institutions across the UK, on a wide variety of projects and activities. Holly is keen to showcase some of the latest initiatives that the charity is undertaking and how these will benefit the students nationally. “Currently, our engagement includes two flagship events, The Varsity Pitch Competition and The Student Enterprise Conference. The Varsity Pitch Competition, in partnership with Tata, sees student and graduate businesses being pitched to win a prize of £10,000 equity free. The Student Enterprise Conference is held across a weekend and brings together over 400 committed and enthusiastic students, with a passion for enterprise and entrepreneurship. There are workshops, panel sessions, key note speakers and much more, for those engaged in broadening their

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knowledge and skills for their future careers.” “Thanks to our recognised services and these events, we have successfully delivered several major contracts, including for the UK Government, the European Commission, HEFCE, Barclays Bank Plc and Lloyds Banking Group. Over the years we have been privileged to be supported by many prominent organisations, including Blackberry, BP, Google, IBM, Microsoft and Xero. We are also extremely grateful to our major supporters Lloyds Banking Group, PayPal, Swiss Re and Tata, without whom, we would not be able to continue our work.” Operating in an ever evolving market, the team at NACUE have a strong overview of the enterprise space in the UK, which Holly is keen to share with us. “The Enterprise and Entrepreneurship sector is forever changing, constantly adapting to external influences. Over the past 4 years we have seen educational institutions striving to provide much needed support to foster an entrepreneurial culture within their institutions. With changing priorities,

institutions are frequently faced with limited resources and changes in student attitudes, whilst striving to provide a dedicated service supporting students with a passion to do something different, try new initiatives and consider alternative careers.” Ultimately, having been recognised for praise by several prominent politicians and UK business leaders, including Mark Prisk MP, The Right Honourable Sir Vince Cable, MP, Dr David Landsman OBE, Executive Director, Tata Limited and Tim Hames, Director General of BVCA, this demonstrates NACUE’s value. NACUE has achieved incredible success since inception, and moving forward the organisation will aim to build upon this and continue to provide the very best quality services and support for students around the country.

Contact: Holly Knower, CEO Contact Email: Contact Address: Kemp House, 152 City Road, London, EC1V 2NX, UK Phone: 03333 601746 Web Address:



Best Digital Interactive Content Provider 2017 Brave Spark Media is a specialist video content agency and experts in advertising and production. We profile the firm find out more. Established in 2010, Brave Spark is dedicated to producing creative and professional video content, dynamic digital campaigns and innovative solutions to brands’ and agency’s’ requirements. From 30 second virals, to cross platform campaigns, the firm can work with any client to create any concept, no matter how ambitious. As a dedicated video content agency, Brave Spark has the ability to produce clever content which competes with editorial, entertainment and, indeed, TV, which people will love spending time with. This helps them to drive consumer engagement and reach target audiences for their valued clients. Having worked with a number of exceptional clients including Nivea Men, Sainsbury’s and Kellogg’s, the firm is able to create content for a wide variety of clients with high expectations. To achieve true excellence for their clients, the firm draws on the wealth of experience in advertising, film and television of its dedicated and creative team, which can bring any project to life. Using their experience across award winning documentaries, commercials and global digital campaigns, the team use innovative, bespoke formats that break the boundaries of traditional promotional content. Working in the ever evolving technology market, finding new and disruptive solutions is key for

Brave Spark, and as such its base in London is ideal as the city is fast becoming the centre of adoption of 3D and VR technology in Europe and, therefore Brave Spark is ideally placed to help clients understand how to best utilise and when to use it appropriately. Fundamentally, traditional advertising interrupts audiences, whereas content involves them and can run without end. As such, Brave

Spark works to create content that will engage its audience and appeal to their sensibilities. Looking to the future, Brave Spark is keen to grow even further, and is expanding into new offices with an aim to double their team over the next 12 months. This will allow the firm to grow and continue to offer exceptional service to an even wider range of clients.

Company: Brave Spark Media Ltd Contact: Robin Shek Contact Email: Address: 20 Coronet Street, London, N1 6HD, UK Phone: 0207 490 7740 Website:

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Recently judged as Excellent in all areas by school inspectors from the Independent Schools Inspectorate (ISI), Wolverhampton Grammar School is a top independent school and the independent school of choice for parents who want approachability and a human dimension to education. The School’s mission is to deliver education that transforms lives as well as minds, it does this by providing an education as individual as every child, within an environment that’s like no other. The School provides this experience to boys and girls from Year 3 through to Year 13 (ages 7 – 18) across a Junior School, Senior School and Sixth Form on a stunning 23 acre site. Students come from all kinds of backgrounds and cultures and their knowledge and skills are diverse, and are a source of strength and richness to the school. Comparisons show Wolverhampton Grammar School is significantly outperforming competitors and other schools with a year on year growth. Student fees are well below the national average, parent and staff satisfaction is outstanding with 100% of staff surveyed saying they would recommend the School.


Staff are valued and have exceptional opportunities for personal and professional

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