TI16051
Best HR Software Company - UK Company: breatheHR Name: Rachel King Email: rachel@breathehr. com Web Address: www. breathehr.com Address: Unit 19 Oakhurst Business Park, Southwater, West Sussex, RH13 9RT Telephone: 01403 288700
breatheHR is a fast growing HR software company based in Horsham, West Sussex. We invited Customer Success Director, Rachel King, to talk us about the company and the services it offers.
breatheHR was born in 2012 and now helps over 1,700 small companies around the UK and beyond manage their human resources. The firm’s parent company Centurion Management Systems have been selling HR software for 20 years, and as Rachel highlights, breatheHR takes full advantage of this experience, drawing upon it to offer clients the very best service possible. “Here at breatheHR, our vision is to create the most user friendly software to simplify and automate how SME’s manage their people.” “Our HR software is designed to free up valuable time for small business owners and managers who look after the HR for their small businesses. We pride ourselves on keeping the system as simple as possible to help with the typical pain points such as managing holidays to having somewhere to store all of the employee documents. We back this up with exceptional customer service. My team love the software we provide and are passionate about helping customers get the most from it.” Collaboration with customers, according to Rachel, is crucial as this ensures that clients are supported throughout the process.
Supporting the breatheHR is also of equal importance, and Rachel outlines how the company endeavours to ensure that employees are equipped to support clients to the best of their ability at all times. “Our team are so important to us and we work hard to make sure they feel valued and cared for. Every member of the team has clear goals, objectives and training plan– all recorded in breatheHR of course!” As a final comment, Rachel outlines the breatheHR’s approach to client service and how it aims to always ensure everyone that works with them is satisfied with the service they receive. “Fundamentally, what sets us apart is that we listen to our customers, for example, we have an active ‘ideas wall’ and encourage our customers to give their opinions on how to make the system even better and vote on ideas already there. We can’t guarantee that all will go in but we’ve already implemented hundreds of popular suggestions”
“We know that many of our customers have never used HR software before so it’s important that every single customer is comfortable with rolling the system out to their employees. We offer a wide variety of support solutions to make this happen. Whether it’s a one on one clinic, a webinar or our knowledge base. We have some super feedback on the service our support team provides, for example: “Very professional and always very helpful with advice and knowledge excellent customer services skills and frankly very people focused and approachable with a can do attitude what a fab team.”
CV Technology Innovator Awards 2016 l 29