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Hurrah for HR Hayley Hynd, one of two directors at VCA Consulting, speaks to Corporate Vision about the changing African corporate landscape and how the firm is striving to stay one step ahead, following their award win of Best Outsourced HR Consultancy 2016 - Gauteng. “We use email, newsletters, blogs, LinkedIn, Facebook and Marketing as tools to communicate with current and potential clients in order to help advise and update them on changes or even just for feedback on the service they are using.”
VCA has a vast array of clients, approximately 374, in different industry sectors, from construction to IT to hospitality. The services that the firm offers include Skills Development Facilitation, Employment Equity, Health and Safety, Recruitment, Broad Based Black Economic Empowerment, Adult Education and Training, Training, Audits, Outsourced Payroll, Mentorship and Coaching and Industrial Relation Services.
The overall mission of VCA is to deliver cost-effective, meaningful and precise Human Resources development outsourcing options which add value to business partners in commerce, industry and the professional and public sector as well as to play a leading role in the development and self-actualisation of all South Africans. This is done by having competitive pricing while giving as much information as possible in the quickest possible time and keeping costs to a minimum. Hayley continues, explain exactly what it is that sets VCA apart from the competition and marks it out as the best option for clients.
VCA ensures that its staff are always up-to-date with any changes in legislation in the services they offer as well as having sufficient staff to service their clients’ needs. Hayley Hynd tells us more about the techniques the firm employs when embarking on a new project. “We make use of professional business partners to assist in some of our service offerings. Staff are always in contact with clients giving feedback on the progress of the service they are receiving from VCA, either telephonically or via email. Most of the services we offer have deadlines and the staff are always aware of these to make sure that the deadlines are met.
“The overall mission of VCA is to deliver cost-effective, meaningful and precise Human Resources development outsourcing options.”
92 CORPORATE VISION / March 2017
“VCA’s competitive pricing, professionalism, staff’s vast amount of knowledge in all services, willingness to go the extra mile and ability to do client meetings with all of their clients nationally are just a few of the things that set us apart. Word of mouth and excellent feedback from our clients makes VCA one of the most sought-after HR Consulting agencies.” The dedicated staff at VCA work very much as a team. “They work so well together you could say they are more like family and not co-workers,” enthuses Hayley. “They are happy at work because they always receive guidance and advice if they are unsure about something. The management of VCA are always sending the staff on training courses and update workshops so they are always on top of their game and give professional advice to their clients.” “As VCA has made a good name for itself because of its experience and professionalism in what it does, we receive CVs all the time from people looking to work here. Because of the
laws and legislation that the staff of VCA deal with on a daily basis, the criteria for a new employee is very high and they can only employ qualified people for the various positions that may be available.” The African corporate landscape has been a little tumultuous recently, with changes in regulations and legislation affecting business. “The thresholds have changed for Employment Equity in terms of staff compliment and annual turnover which means that some companies no longer have to do Employment Equity so they are deregistering; in turn VCA is losing clients,” states Hayley. But being on-the-ball and staying ahead of the curve is one such way that the team at VCA are preparing themselves. “Whatever does happen in the future, VCA will be prepared for any changes as the management and staff of VCA are always ready for change and new ideas as laws and legislation in the HR industry are ever-changing.”
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VCA is an HR Consulting firm that was founded in 1996. Run by two female directors, Gwen Cooper and Hayley Hynd, they have a staff compliment of six members who are fully trained in the services that they offer.
Company: Veld Cooper and Associates (Pty) Ltd Name: Hayley Hynd Email: Hayley@veldcooper.com Web Address: www.veldcooper.com Address: 86B Pretoria Road, Rynfield, Benoni, Gauteng, South Africa Telephone: +27 11 425 3575